Cool Times Inc

He's a very nice guy, usually very reliable and does a thorough job.

The pump replacement was done adequately, but the sand replacement and tile repair were a disaster. The filter valve broke when removed and was replaced with a used one. The re-assembled filter then leaked. This was understandable, given the age of the filter, but I counted on the company to know whether it made more sense to replace the filter or try to maintain it with a sand change. They recommended the latter,not a good idea. The whole process also went on for days, as they never seemed to have the necessary supplies and always started work very late, working well into the night. This did not help job quality, as the tiles were all put back in the wrong position. In the end, I hired another company to simply replace the damaged filter.

WE HAD GREAT SERVICE. WE'D HAD SOMEONE WHO PREVIOUSLY QUOTED US A MUCH HIGHER AMOUNT. THEY WANTED TO FIX INDIVIDUAL PARTS WHICH WOULD HAVE ULTIMATELY COST US MORE THAN JUST REPLACING THE ENTIRE PUMP. THE VACUUM/PUMP WAS TAKEN AWAY & REPLACED. IT NOW WORKS GREAT & OUR POOL HAS BEEN STAYING VERY CLEAN & SWIM-ABLE.

ONLY PLACE TO ANSWER PHONE ON HOLIDAY WEEKEND. CAME PROMPTLY. PRICE WAS LESS THAN OVER THE PHONE QUOTE. SHOWED ME HOW TO FIX NEXT TIME ON OWN. VERY FRIENDLY AND EFFICIENT.