California Pools & Landscape

California Pools was phenomenal to work with! From our designer Brian Magrath who listened to us and helped us stay within our budget, to Myra Olson and Vina Ortega who coordinated the project and kept us informed, to Matt White who was our construction manager and would stop in multiple times to check on the progress and do quality control. Our project included the pool, turf, extending the patio to the full length of the house and granite stone. Communication is KEY for us; they always promptly returned calls/texts and answered any and all questions that we had with patience. From breaking ground to our pool orientation was less than 3 months! I will recommend them to anyone who is thinking of putting a pool in, and if needed, will definitely use them again!!!

This is a true trash company. They have caused intense suffering to my family through their deceptive and moronic business practices. They have been working for nearly a year and still my backyard project is not complete. As soon as I paid them, they were uninterested in completing the work. They break promises and commitments with no notice. I have them on tape admitting their mistakes but still they refuse to be held accountable. I have complaints against them at the BBB and AZ ROC. I have reached out to AZ On Your Side. There are so many pool builders in the Valley. Do yourself a favor and steer clear of this one.

We made the decision to go for our backyard project in February 2016 when California Pools were having their pre-summer sale. The upside of this is that we got it done at the sale price, the downside is that a lot of other people had the same idea, so the crews working on your project had to rotate among other projects in your area therefore completion time was pushed back some. Kudos go out to Mike Lillis, the project designer who converted our ideas into the CAD drawing or construction plan. To Marcie, our liaison at California Pools who was very nice on the phone and updated us as to the scheduling of the different steps. 5-Star service from Sean Beavers, our construction foreman who I felt was on our side, looking after our interests throughout the project up to its completion. We peppered him with all sorts of questions and he answered each one patiently and to the best of his ability. Now, the negatives. When my house was built, I specifically requested RV doors because I knew I am going to have a pool at some point and I did not like the idea of having my fence temporarily torn down. Secondly we have a water feature on the side of the house so prior to the excavation step, I had the company who made the water feature mark on the ground using neon paint the location of the water pipes that supplied the water feature. Despite all these precautions, the excavation crew managed to rip off one of the RV doors from its hinges and dig up and damage the pipe supplying the water feature. Another problem occurred during paver installation. The crew assigned to us I felt was not very attentive to detail certainly not befitting one of the top pool companies in the region. There were mistakes and corrections that took a whole month to iron out. As great as our construction foreman was, California Pools should have paired a spanish-speaking foreman with the largely spanish speaking crew assigned to my project or vice-versa. I just did not feel the crew quite understood what the foreman wanted them to do and as a result the same sections of the hardscape needed to be redone multiple times. After I got visibly frustrated, only then did they send someone else to communicate with the crew and almost in a day or two, the problem was fixed. To California Pools' credit, all the above negatives were corrected. They replaced the RV doors with brand-new ones, they replaced the dug up and mangled water pipe and they eventually got the hardscape right. And for our troubles, they offered free pool maintenance service for the rest of the season. All in all, California Pools transformed our concept of a great backyard into reality and my family and I are ecstatic! But the reality is that the snafus and delays that occured practically shortened our swim season by a month.

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California Polls - five star plus company! After six months of researching pool companies, we choose California Pools. Initially we were looking at a pool remodel, but after meeting with Dave (pool designer), we decided to sell our current home, build another and get the pool/spa and resort style back yard that we have always dreamed of! Being winter residents, we were not in Arizona for the entire build, but were kept up to date with every detail, including pictures as they built our pool. Excellent customer service is clearly a top priority of California Pools, as is quality and exceptional workmanship. Thank you California Pools!

10/18/2014

 My remodel has been complete for about a year.  All of the work an equipment looks and runs like the day it was installed. I am very happy with the way their work is holding up

10/23/2013 Update

 The pavers, equipment wall and deck coating have all been completed.  The quality of work is excellent.  I am very happy at this point. There is a saying in the Northeast- Good, Cheap, Fast. You can have 2 of the three, choose the 2 that are most important  to you.  I have to say that my budget and quality were the most important to me.  At this point I would say that I received very high quality work within my budget.  With their guidance it looks like I am going to have a wonderful  patio/pool area, within my budget.  I will post before and after photos when the job is complete

 10/15/2013
Well no work has been completed or started since my last up date on 10/15/2013.  Asked for an update and received an email saying that my equipment wall was going to be built this Wednesday.  A whole week of beautiful weather and not a thing was done on my project.  For a project that is already 2 weeks past it's promised completion date this is so unacceptable
10/9/2013 update

After my post on Angie's List and an email to Jeremy still not sure of Jermeys proper title.  The situation improved greatly. The plumbing, electrical and pool tiles are complete.  These jobs are done very well.  I have to give California pools great credit in choosing excellent sub-contractors.  Not only do they do excellent work, the tradesmen they sent to my home were very professional.  This is a great comfort when there are so many people coming and going from your home
 We were also able to resolve miscommunication issues regarding what was included in the scope of work covered in the contracted amount, to my satisfaction.

I will update my post again at the completion of my project. I can't give an accurate grade for overall, price and quality.  There is still a lot of work to be done.

on 8/31/2013. I have made 2 $4600 payments.  My back yard is a
mess.  The job they said would start 2 weeks after I signed the contract
and be done 2 weeks after that, is I don't think, even half way
done. I selected California Pools specifically because they are a well-established
contractor.  And the most expensive bid. I thought they would know what they are doing.  That
would not be continuous change orders and delays.  Every step of the
s has been one change after another.  The tile I selected, the pool
light, the piping, the electric, the job Forman thought the pump selected
did not have enough power, the gas contractor came out said the job had to be
blue lined and left. I am in contractor h***.  I don't really know at































































































































































































































































this point what this job is going to cost me.  For a company that has been































































































































































































































































in business as long as California Pools I am truly shocked and disappointed by