Aquaguard Pool Fences of Phoenix

The estimate and service arrangements went well. Terry Rothermel, who is the owner of the Phoenix territory for Aquaguard pool fences, arrived on site and provided an estimate. My primary concern was the installation of a pool fence that would meet Chandler regulations. Terry seemed well-versed in these details. The install process went smoothly. Terry and one helper arrived on a friday morning and installed the pool fence. they made sure the self-closing doors latched properly, then provided me with an orientation to the various parts of the fence and it's proper removal, should I desire to do so. I work from home, so after this orientation was complete, I paid Terry and went back inside to finish my day. Terry and his helper picked up their tools and left. The next day, I noticed that they had not swept or vacuumed the aluminum shavings left from the installation. These could pose a hazard around the pool area and I swept them up. Walking around the corner, I then noticed they had also left all the cardboard boxes from job. These were larger boxes and would not fit in my recycling container. On Monday, I called the provided number, which was answered by a "Lisa", who informed me that Terry would be by to collected the boxes. This did not happen and I was never contacted by Terry. I called again and spoke again with Lisa, who seemed in disbelief that Terry had not contacted me back and assured me that he would return my call and collect the boxes very soon. I never received a call, nor did anyone from Aquaguard return to remove the boxes. Cleanup may be a small part of the service, but given the price relatively short amount of time it can take, I expect a service provider at least remove debris & trash from their own installation. I would rate this company higher, based on the prompt and quality service through the installation. Failure to clean the site & remove their waste, coupled by their decision to not return and collect their waste when notified of the oversight, leaves me hope this installer would stand by the work in the future.