Norris Pool

unknown

We have been using Norris since 2007. But the past year, the service has become less reliable, timely and does not provide all things needed during a standard service visit, such as cleaning out strainers. But the biggest issue was after we purchased a spa from them, which according to their agreement would also be serviced during a standard pool maintenance visit. They also agree to warranty the spa for 5 years. This has proven to not be done. Water chemistry issues caused leaking seals, which they repaired the first time for free a year ago. In January it was discovered the jets were corroding. It was brought to their attention that at least 4 must be replaced. It is April and even after a followup with them every two weeks since January, the jets never were successfully sourced, nor installed. I learned that the spa builder, which is the brand they sell in their store, was never contacted. The spa builder, Baja, provided a service visit and to correct all of the known issues and additional unknown issues; seized high volume pump, leaking light lenses, bad heater element and of course the jets, cost nearly $700. I am not happy and will be using another service company.

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Good, no complaints. Trustworthy, reliable.

I've been using them for a few weeks. They do a great job. I would highly recommend them. They put in the extra effort to find the problems.