Approved Pro
Mr. Rooter Plumbing of Yavapai Coconino & Maricopa
Plumbing for a Remodel or Addition - Install, Septic System - Install or Replace, Septic System Repair,
About us
At Mr. Rooter® Plumbing every customer’s individual needs are important. Whether it’s a simple sink clog or a damaged sewer line, you can count on a Mr. Rooter plumber to take care of your plumbing needs – day or night – with never an overtime charge. Our professional service, quality products and honest, up-front pricing make Mr. Rooter the best value in plumbing services nationwide. Mr. Rooter is ready for all emergency plumbing issues, from clogged drains and sewage backups to frozen pipes and leaking water heaters. You can count on an expert diagnosis from Mr. Rooter with our camera inspection tools. Then we’ll fix it right the first time, whether it takes HydroScrub® drain cleaning or trenchless pipe repair, with courteous smiles on our faces. There's a reason they call us Mr.® Call your local Mr. Rooter today.
Business highlights
Emergency services offered
16 years of experience
Services we offer
Residential & Commercial Plumbing & Drain Cleaning, Faucets, Kitchen Sinks, Garbage Disposals, Toilets, Bath Sinks, Gas Vents, Water Softeners, Backflow Prevention, Sewer Line, Water Heaters, Clogged Drains, Pipe Repair, Septic Tanks, Video Inspections, Trenchless Repairs, & Water Quality Options.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.6168 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 7% | ||
| 2% | ||
| 5% | ||
| 4% |
Showing 151-168 of 168 reviews
Deborah V.
Dec 2013
Pumped old concrete septic system. The original estimate had to be adjusted (up) due to the fact that the tank was only accessible from down a steep hill and their regular equipment was not able to pump it up. Still they were very professional and prompt and did a quick review of our house plumbing for free! I would use them again.
Response from Mr. Rooter Plumbing of Yavapai Coconino & Maricopa
"Thank you very much for the review. As always; comments, questions, reviews, etc. are always welcome. We appreciate your business and look forward to working with you again when you have the need for plumbing services in the future. Regards, Quality Assurance Manager Mr. Rooter Plumbing"
Tom O.
Sep 2013
Arrived on time got the job done quickly.
Response from Mr. Rooter Plumbing of Yavapai Coconino & Maricopa
"Thank you for the great report card! It is much appreciated. Hopefully you won't have need for plumbing services again in the near future but please keep us in mind if the need does arise."
Linda E.
Jul 2013
They did a fine job. They checked the entire system. It all went well. Will have them back if we need them.
Response from Mr. Rooter Plumbing of Yavapai Coconino & Maricopa
"Thank you so much for your comments. We appreciate that you gave us your trust in taking care of your plumbing issues and look forward to serving you in the future should the need arise. Our customers are our biggest asset and we certainly appreciate your review. Regards, Mr Rooter Plumbing Quality Assurance Manager"
Eric M.
Jul 2013
. Here's the think. Another plumber already told me I had a leak from my house to the water leveler system. He wanted to charge me 127 dollars for the diagnosis. Any idiot cold have done that diagnosis. When I turned on the water leveling system near the house,a straight line runs from the house to the pool,and when I checked my meter out front it was running like crazy. Ripoff. The next day, I got him to erase that charge. Isn't it strange, that when he was checking under the sink that -all of a sudden-my hot water was no longer functioning. And he was the first one to say so. He said, "it's never happened before that the hot water has gone off while I'm here. Lastly, I was charge 388 dollars just so he could dig up the line to repair the leak. It's only 15 feet from my house to the pool. It took him maybe an hour to dig it up and then he charged me 217 dollars to put one coupling and cover it up
I thought I was hosed. Later in the week, I called Mr. Rooter. A district manager called back that day, said he was going to get together with the technician and get back to me the next days. Two days have passed and I haven't received a call.
They have a price list that's way to high. They say it's to protect your overcharging but it's to jack you up. Also there's no delineation for the cost of material. This just a price that covers all.
I admit that I wasn't aware of all these items but I haven't slept well later with back and knee problems but I urge everybody who uses Mr. Rooter to pay close attention to detail.
I thought I was hosed. Later in the week, I called Mr. Rooter. A district manager called back that day, said he was going to get together with the technician and get back to me the next days. Two days have passed and I haven't received a call.
They have a price list that's way to high. They say it's to protect your overcharging but it's to jack you up. Also there's no delineation for the cost of material. This just a price that covers all.
I admit that I wasn't aware of all these items but I haven't slept well later with back and knee problems but I urge everybody who uses Mr. Rooter to pay close attention to detail.
Response from Mr. Rooter Plumbing of Yavapai Coconino & Maricopa
"Thank you for your comments regarding the service we provided recently. I'm disappointed that you are not 100% satisfied. Hopefully an explanation will help you to better understand our pricing guidelines and our procedure to provide extraordinary service. Our technician was dispatched to your house with a complaint of a possible water leak. To verify and/or locate a leak can sometimes take hours. We instruct the technicians to charge a diagnosis fee anytime there isn't an obvious, visible leak. We take into consideration all the information our customers give us but we do not base our repair charges on the diagnosis of our customers or another plumber. Once the customer authorizes the diagnosis charge by initialing and signing the invoice (as you did), the technician begins his work in finding the leak. In this case it was determined he would needed to dig down to the water line and follow it for a distance of fifteen feet in order to locate the leak or leaks. There is a charge for digging (it's not included in the repair price). Prior to starting the dig you were made aware of the charge for the digging and once you initialed your authorization he began digging. Once the leak was exposed the technician was then able to determine what needed to be done to make the repair. He wrote the charge for the repair on the invoice and obtained your authorizing signature before doing the work. The technician then took care of the other plumbing issues you mentioned above (in the description of work). As is our procedure he obtained your written authorization after disclosing the price for each item. The hot water issue was due to a faulty faucet and it was just pure coincidence that it gave out while the technician was there. As a gesture of good faith our technician agreed to remove the charge for the diagnostic fee at your request (a $149.95 value). He also drained and flushed the water heater at no charge ( a $127.49 value) and installed two stainless steel braided supply hoses in the kitchen at no charge (a $114.88 value). Our pricing structure is set up as a task oriented system. The pricing structure we use is not an hourly based system. We charge by the task (which includes parts, labor, etc.). We have used the hourly and parts based system and we have used the task oriented system. Our customers have made it clear they prefer the task oriented system. Finally, there is no valid excuse for me not getting back to you sooner. Please accept my apologies for that. I spoke briefly with you this morning and at your request will give you a call back later in the afternoon. Regards, Mr. Rooter Plumbing Quality Assurance Manager"
Marshall K.
Jul 2013
Cleaned line well; filled their water tank with my water and did not use all the water then dumped it in the street; told me I needed to have work done with inside the house plumbing that my plumber (who does not clean sewer lines) told me was unnecessary.
Response from Mr. Rooter Plumbing of Yavapai Coconino & Maricopa
"While I am pleased that you are satisfied with the sewer line cleaning I do want to apologize for the tardiness in getting to your property. I have talked with the technicians and there is no reasonable explanation for the tardiness. We are usually very, very punctual as it is a very important ingredient of offering superior service. Unfortunately we failed in this particular incident. Regarding the water used to scrub the sewer line; we never know how much it is going to take to clear the line. Because of the particular set up of this machine the tank needs to be empty (or very close to it) otherwise it affects the operation of the truck on the highway. Once in a while we overestimate the amount of water needed to clear the line. In this case that is exactly what happened. We have procedures in place for incidents such as this and I have reiterated those procedures with the technician that performed that service for you. Regarding the recommendation by our technician for work needed to be done inside the house; you are referring to his comment that you needed to change out the temperature and pressure relief valve. This is a major safety factor in every home and the water heater manufacturers are the ones that recommend its replacement every two to four years. If the relief valve is not changed it poses a great safety threat. We simply bring it to our customers attention that it needs to be changed. Many, many other plumbers won't go near them but that is one of the things that separates us from the rest. We want our customers to be made aware of any and all safety issues. Thank you for your honest feedback. These comments are very important to us as they help us to continually improve our service and enable us to offer the best service possible. Regards, Mr. Rooter Plumbing Quality Assurance Manager"
JENNY
Feb 2013
In late January, I called the City of Tempe because the last plumber to get my toilet working scoped the sewer and said there was a major blockage. The city arranged for their contracted company, Mr. Rooter, to come out to examine the problem. Mark from Mr. Rooter called me within an hour or so and we scheduled a visit for the following day. They scoped the line and found major root problems and areas of collapsed Orangeburg pipe. Mark shared his results with the City and got the go-ahead to replace the line. He met with me to go over the project in detail, and to write up a detailed project estimate. Because of the depth of my yard, the city's $5000 contribution did not cover the entire job and i had to pay a balance of about $3800. The price was fair, but was still a lot, if you know what I mean. They schedules the work around my own work schedule, and Mark made sure to call to alert me before each piece of the work. Their employees were very polite, took care to work around my newly planted trees, and left the property in very clean condition when they were done. My final bill was exactly, to the penny, what Mark had written in his estimate. Mark was a pleasure to work with...accurate, good at keeping me posted on the progress, and willing to explain every step of what was being done.
While they were there, they also attempted to clean the tub drain but discovered what is probably a broken cast iron pipe under the foundation. I decided not to go ahead with that repair, and am getting it done in coordination with a total bathroom remodel to be done by another contractor instead.
While they were there, they also attempted to clean the tub drain but discovered what is probably a broken cast iron pipe under the foundation. I decided not to go ahead with that repair, and am getting it done in coordination with a total bathroom remodel to be done by another contractor instead.
Response from Mr. Rooter Plumbing of Yavapai Coconino & Maricopa
"Thank you:)"
Samuel B.
Jan 2013
We hired Mr Rooter to clean out our drains and sewers. We were very unsatisfied with their performance and they refused to do anything about it.
Response from Mr. Rooter Plumbing of Yavapai Coconino & Maricopa
"This is an incident that occurred just about three years ago. When we learned the member was unhappy with the service provided we made an offer to come out and do it again at no charge. We agreed with portions of the complaint and in the interest of good customer service we not only offered to perform the service again at no charge but we offered extra services at no charge in an effort to show the customer we valued his business. This member refused our offer and chose to go the route of small claims court. The result of that was a settlement to the customer that was far below what we were offering all along. We realize that in the course of servicing thousands of customers there will be a time that something may be overlooked and we are more than willing to correct any oversights or errors. We always try to offer more than what the customer initially requested. In this case the customer requested an unrealistic solution and by going through the small claims court ended up with far less than we were offering. Even after the settlement we made the original offer again and the customer chose not to accept it. As evidenced by all the prior reviews on Angie's List we strive to make every customer's experience a pleasant one and one that results in answers to their issues."
Alice J.
Jan 2013
Pluses: arrived promptly, unblocked line, checked with camera and found tree roots. Negatives: no attempt to remove more roots after the line was (minimally) unblocked. Then proceeded with pressured sales pitch for more services, I finally asked the technician to leave. Charged for two hour minimum, most of that was spent in sales attempt. Three weeks later it needs more work, but I won't be calling them. Have an estimate from another company for about half of what I was charged by Mr Rooter. Sorry Mr Rooter of Camp Verde, there's no way to change my opinion of you, please don't call me again.
Response from Mr. Rooter Plumbing of Yavapai Coconino & Maricopa
"Thanks for taking the time to speak with me on the phone last month. As I mentioned we recommended removing the roots with the HydroScrub service to guarantee complete removal. Using the cable never completely removes roots, can damage pipes, and becomes a safety issue when there is a large amount. The ideal fix would be to replace the broken line that allowed the roots in the first place but you declined the repair. What you refer to as a sales pitch was actually a review of the Plumbing Safety Check we perform at each property after the initial service. You and I discussed this and you expressed your understanding that the technician was informing you of plumbing items that needed attention in the near future. I apologize that he wasn't more clear in his explanation of the safety check. Not sure what two hour minimum you are referring to in your review. The $213 you paid was for cabling the sewer line and there is no minimum or maximum on that service. We do charge a fee for the video inspeciton of the sewer line and it has a two hour maximum but the video inspection we did for you was at No Charge. The technician did that at no charge as part of the service in his attempt to clear the line of the roots. I'm sorry you felt the service was a bad experience for you. The vast majority of our customers appreciate the fact that we are willing to do a plumbing safety check that makes them aware of plumbing items in need of repair or replacement. A lot of times the items we point out that need repair can be taken care of by the homeowner. We simply list what we would charge should the homeowner wish to have the work done by a licensed professional. Obviously we value every one of our customers opinions and are greatly disappointed when a customer feels they received less than excellent service. I hope this explanation, in addition to the conversation we had a couple of weeks ago, clears up the misunderstanding of the Plumbiing Safety Check. Regards, Quality Assurance Manager Mr. Rooter Plumbing"
Debra S.
Oct 2012
We had just finished up with a major landscaping project in our back yard. As the landscaper was packing up the septic alarm went off. It appears that the landscaper may have damaged a wire that goes to the septic. My husband is handy with wiring but the alarm still was going off so it was time to bring in the professionals.
I got the Mr Rooter contact information off of Angie's List and they were out within 30 minutes of the call.
They were professional, clean and very polite. It did take awhile to diagnose the problem but we have an unusual septic system. They did call for extra help from someone who had more knowledge on our system. They would not do the electrical wiring that needed to be changed but my husband was able to quickly do that.
We ended up needing a new septic pump and they were able to locate a pump and put it in the same time.
The project did take more time since they were unfamiliar with the septic but they worked into the dark and finished the project and cleaned up. They put back all the landscaping materials and you could not tell that any work had happened there.
Only negative is that they do not break down the invoice as to the price of parts or labor. The price is about what we had paid in the past and with all the hours it took seemed fair.
I got the Mr Rooter contact information off of Angie's List and they were out within 30 minutes of the call.
They were professional, clean and very polite. It did take awhile to diagnose the problem but we have an unusual septic system. They did call for extra help from someone who had more knowledge on our system. They would not do the electrical wiring that needed to be changed but my husband was able to quickly do that.
We ended up needing a new septic pump and they were able to locate a pump and put it in the same time.
The project did take more time since they were unfamiliar with the septic but they worked into the dark and finished the project and cleaned up. They put back all the landscaping materials and you could not tell that any work had happened there.
Only negative is that they do not break down the invoice as to the price of parts or labor. The price is about what we had paid in the past and with all the hours it took seemed fair.
Jan M.
Oct 2012
The lead technician was very professional, knowledgeable and courteous. There was a young trainee accompanying him who was likewise well-mannered. They showed up on time and gave me a summary of how they would proceed. The tank was difficult to locate, but they were patient. As the tank was being drained, the lead technician gave me a brochure describing a product which was supposed to aid the "start up" and general operation of the system. I was ready for this and had decided that this is unnecessary. (Google the subject and decide for yourself before the technician arrives.) This saved me about $200. After a brief and courteous attempt to convince me otherwise, we proceeded without the additive. There was no high pressure from this technician. When they were finished with the service they filled the holes and tidied up the area carefully.
I had been intending to replace the elements in the water heater because of the crackling noise I was hearing when it is on, indicating significant scaling and subsequent inefficiency. During the inspection the technician rather strongly suggest replacement of the safety valve (it was installed in 2007). The offered price was over $200. I balked at this after checking on line with Ace Hardware and finding the replacement valve for $14. The technician did not complain about this and removed an element for my inspection as part of the service charge already added for draining, flushing and inspecting the water heater. I cleaned and replaced the elements myself after they finished the work.
Every time a service was offered, the price was shown to me in the catalog and I was require to initial the invoice to authorize them to proceed. I appreciated this professionalism. At the end of the day I had saved over $500 by rejecting items I did not think I needed and choosing to service other items myself.
One has to remember that profit for the local franchise is generated mainly from the services offered and accepted. If convenience is your priority, then you can simply initial for each item offered, recheck your running total (very much appreciated) and let them proceed. In this case I decided to reject some items and supply my own solutions for others. If you are handy with tools and want to save money at the cost of convenience you can do the same. You will be asked to sign off on any items which you choose to reject or fix yourself.
The final invoice was nearly $1200. This is within the range I expected. I am completely satisfied with the service provided and will call the company first for any future service they provide.
I had been intending to replace the elements in the water heater because of the crackling noise I was hearing when it is on, indicating significant scaling and subsequent inefficiency. During the inspection the technician rather strongly suggest replacement of the safety valve (it was installed in 2007). The offered price was over $200. I balked at this after checking on line with Ace Hardware and finding the replacement valve for $14. The technician did not complain about this and removed an element for my inspection as part of the service charge already added for draining, flushing and inspecting the water heater. I cleaned and replaced the elements myself after they finished the work.
Every time a service was offered, the price was shown to me in the catalog and I was require to initial the invoice to authorize them to proceed. I appreciated this professionalism. At the end of the day I had saved over $500 by rejecting items I did not think I needed and choosing to service other items myself.
One has to remember that profit for the local franchise is generated mainly from the services offered and accepted. If convenience is your priority, then you can simply initial for each item offered, recheck your running total (very much appreciated) and let them proceed. In this case I decided to reject some items and supply my own solutions for others. If you are handy with tools and want to save money at the cost of convenience you can do the same. You will be asked to sign off on any items which you choose to reject or fix yourself.
The final invoice was nearly $1200. This is within the range I expected. I am completely satisfied with the service provided and will call the company first for any future service they provide.
Jay F.
Oct 2012
Overall, pretty good. Showed up on time, did the work though talked me into a different configuration than I really wanted, but in the end it's acceptable. A little pricey, but I am happy with the job. I've used them again since for a shutoff valve I needed in the basement and to rooter the shower drain. I would recommend these guys, but they ain't the cheapest. But you get what you pay for, so if you want quality work and prompt service, it'll cost you a bit more. But I think it's worth it.
George M.
Jul 2012
It was fine.
Emery M.
Jul 2012
While the Service provided was good, the technician was very friendly, and informative. The price on this service seemed kind of high to me.
Nan G.
May 2012
This turned out to be a more complicated assignment and the technician (Lance) was very polite and took great care to answer all my questions and keep me informed of what was happening throughout the process. Once he had finished with the main problem -- successfully, it would appear -- he looked at areas where I had other issues and was able to give me some ball-park estimates to help me plan for my next phase of needed repairs.
As one of the other reviewers noted, this company does have a practice of up-selling, so be prepared to address that when the time comes. It makes sense to use a company such as this who is licensed and bonded and stands behind their work.
As one of the other reviewers noted, this company does have a practice of up-selling, so be prepared to address that when the time comes. It makes sense to use a company such as this who is licensed and bonded and stands behind their work.
Mary F.
Apr 2012
Mr. Rooter was able to come promptly after I discovered the problem. I did not get prices from other possible service providers so I don't know how they might compare.
George M.
Mar 2012
They are very clean, helpful, and do a good job. They put slippers on to come in the house and a rug outside the front door to wipe their feet on to make sure my house stays clean. They are a classy operation.
LEROY P.
Mar 2012
CALLED FOR SERVICE AND WAS GIVEN A SERVICE WINDOW OF 2 HOURS,SERVICEMAN SHOWWED ON TIME AND PREFORMED THE CLEANOUT OF THE SEWER LINE IN APPROX 10 MINS.
IT ALL WENT WELL UNTIL THE BILL FOR FOR THE SERVICE WAS PRECENTED $200 PLUS OUCH !!!!!!
I WAS ABLE TO GET IT REDUCED TO $180
NO I WOULD USE THEM AGAIN !
IT ALL WENT WELL UNTIL THE BILL FOR FOR THE SERVICE WAS PRECENTED $200 PLUS OUCH !!!!!!
I WAS ABLE TO GET IT REDUCED TO $180
NO I WOULD USE THEM AGAIN !
Response from Mr. Rooter Plumbing of Yavapai Coconino & Maricopa
"Mr. Rooter Plumbing is a franchise business. We are one of several Mr. Rooter franchises serving the state of Arizona. Though I am sorry to hear of the unfortunate experience this member had I need to make it clear that this member's address is not in our service area. We have no record of this address or this member's name. In addition, we give 15 minute windows not two hour windows as far as arrival times of our technicians. Unfortunately this member is serviced by a Mr. Rooter franchise other than ours. I will forward this comment to that franchisee so they are aware of your thoughts. Again, I wish I could help but we do not service the area mentioned in this report. Regards...Mr. Rooter Plumbing of Yavapai and Coconino Counties."
Derek W.
Aug 2011
Mr Rooter rep. arrived on time, was courteous and did not track dirt through the house. Excellent service!
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FAQ
Mr. Rooter Plumbing of Yavapai Coconino & Maricopa is currently rated 4.6 overall out of 5.
Mr. Rooter Plumbing of Yavapai Coconino & Maricopa accepts the following forms of payment: CreditCard
Yes, Mr. Rooter Plumbing of Yavapai Coconino & Maricopa offers free project estimates.
No, Mr. Rooter Plumbing of Yavapai Coconino & Maricopa does not offer eco-friendly accreditations.
No, Mr. Rooter Plumbing of Yavapai Coconino & Maricopa does not offer a senior discount.
Yes, Mr. Rooter Plumbing of Yavapai Coconino & Maricopa offers emergency services.
Yes, Mr. Rooter Plumbing of Yavapai Coconino & Maricopa offers warranties.