Caballero's Landscape

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Overall, they do a good job.  A little pricey, but may be comparable to other services.  

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Services were performed as promised in a timely manner and the backyard landscape was done very nicely.  Issues were resolved by owner very professionally, I plan to use them again the future.

The overall experience was good, however, there was an issue making the actual appointment.  There was disconnect between the receptionist.  Once the appointment was set, things went pretty well, with one exception.  The fine print of the add indicated that you had to pay extra for trash bags to haul the excess from the yard work away.  I was not aware of this and made the experience a little less than ideal.

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Getting the designs via e-mail made for a prompt response, and enabled me to save the designs on my computer.  Great service.

They were excellent and it worked very well. I purchased it in November but I didn't have time to get them until February. He's a very nice guy and he did a great job. They did a first pass because I had a rock waterfall done in my backyard and I asked them to put a few more blocks in there and he was happy to do it. He came back and I really happy with the final product. He did not roll it into the price that was quoted but we did negotiate back and forth and I forgot to take that in consideration that I already paid him $79. He did gave me a better price when we are negotiating so I wouldn't have the nerve to say that I want credit for the $79 as well. I'm still happy with the price. I would recommend him. The quality was very good. It took longer than the expected that he said he would come and he didn't come but it made it part of my problem because I said I'm not in a hurry. He was responsive. I like the way he handles himself and I felt like he truly want me to be happy with what was produced.

Overall, the company does a good job.  I had the same experience as some of the other reviewers as far as it being hard to contact Juan at times and punctuality.  However, the work done by the landscaping crews has been excellent and the yard looks much better than it did with our previous landscaping company.

I was satisfied with the plan and asked for some feedback on what Caballero might be able to do and what the approximate cost would be. I did not receive a response to that question. We are proceeding ourselves in phases on the plan, contacting specialists as needed.

I purchased an Angie's List deal for landscape design and evaluation for $79 on 12/5/13. Via messaging through Angie's List, we set-up an appointment for 5 pm on 12/10/13. Well, 5 o'clock came and went without any appearance or call from Juan with Caballero's Landscape. I emailed Caballero's that evening and advised Juan missed our appointment and I asked them to call me back to reschedule. Two days went by without any contact from Caballero's, so I called and spoke to Juan. He said the girl that handles his email/messaging didn't give him the appointment, he apologized and we rescheduled the appoinment for 1:00 on 1/13/10. Well, 1 o'clock came and went with no call from Juan or Caballero's, so I started resumed working on a bathroom remodel in my home. Juan finally showed up after 2:00 while I was knee deep in the remodel, he had some lame excuse-- I should have sent him away then, but he was personable, so I quickly went through what landscape ideas and wishes I had. I also told him that I had some foundation work done the prior week and asked if he could backfill the excavated area. He assured me they could handle the backfill job (eight 3x3x3 holes) and he would email me his landscape design by 12/17/13. His guys did the backfill on 12/17/13 while I was at work. When I came work, I notice that the ground was not compacted very well (they were to use a hydraulic compactor or "jumping jack") and I called Juan with my concerms. He said a jumping jack was used, but they could come back after the holidays to re-do the job, he also said that I will receive the landscape design before Christmas. Surprise!, I did not receive the landscape design by Christmas. His guys were to show up at 8:00 am on 1/4/14 to compact the backfilled area and when no one had showed up by 9:30, I called Juan and asked him where they are, he said there was a problem with the jumping jack and they would be there within 1 hour. Two guys finally showed up around 90 mins later and proceeded to re-do the job. They commented that it didn't look or feel like much compacting was done by the first crew. I advised them that my 9 pound cat couldn't walk across the area without sinking, and I sank more than 6 inches in some places. The crew confided that they are not part of Juan's company and that he had just called them THAT MORNING and asked them to do him a favor and come to my house.  So, even though we had a standing appointment, Juan didn't have anyone scheduled to come to my house. These guys did good work (Juan's first crew knocked the stucco off my house in 2 places) and the backfilling and compacting was much better. I still had not received my landscape design by 1/7/14, so I emailed Juan and told him that if I did not get the design by 1/10/14 then I would ask Angie's List to help me secure a refund. Lo and behold, Juan emailed the design to me that day with another apology for the delay. I am SO tired of dealing with him and the excuses and poor work, that I have barely even looked at it. I consider it a waste of $79. Needless to say, Juan and Caballero's Landscaping will not be doing my landscaping job.

I called Caballero Landscapes to get an estimate for my job.  Juan showed up on time, gave me numerous choices for the patio I called him for. We discussed different options and I got a very good price quote for the job I needed done.  The job started on schedule and was completed as promised.  I am absolutely thrilled with the result. His crew was great, conducted themselves professionally.  I would definitely use them again and can honestly recommend them to anyone needing their services. 

Juan from Caballero's responded promptly when purchase was made and we set a date and time for him to come by and see the yard for landscape design initial consultation.  Date was set for Thursday 12/05/13 at 12PM.  By 1Pm i called him to enquire when he would be arriving since he was an hour late and had not called and advised me of his delay.  He said he was running behind because he was very busy and asked if he could come at 4PM.  I explained that I could not be available at that time and that we would need to find another time. We rescheduled for Saturday 12/07/13 at 12PM.  He showed up an hour late and we proceeded to the back yard where he asked what we wanted done.  We discussed and he took a few notes and decided on what we wanted as a plan.  He said he would get back to us in about a week with the design drawings.  Finally got the design drawings after approxiamately 2 weeks and only after I called to follow up.  He said to get with him for any changes and he would get a quote once we decided on the final design.  Two days later, without any contact, the quote came and did not exactly match what the design looked like. (i.e. - quoted adding a patch of grass that was not in the plan and had been decided against in the beginning, adding another irrigation system besides the one I already have there)  The quote compared to some of the quotes I have received was extremely high and overpriced.  Juan offered no changes or room for negotiation as it seemed like he was too busy.