Sher's Shutters & Shades, LLC

When I first ordered the screen, I told Sheri I wasn't in a huge hurry, so I was pretty flexible, but it was only one small screen, (12" x 48") Scheduled an appt., guys didn't show, caught on another job, no big deal, rescheduled.  2nd time, guys couldn't make it again, Sher called to re-schedule.  3rd time's a charm.  Finally got measured, waited 3 weeks, thought, "boy I know I said I wasn't in a hurry, but 3 weeks for a little screen?"  Called Sheri, told me there had been a death in the family.  I was so sorry & definitely had grace for that.  In the meantime, another service provider at my home who also does screens said he could do that same screen for about $25-30, about half.   Finally scheduled a time w/Sheri for install, she asked me if between 11-1 would work, but I told her I wouldn't be home so she made it between 8-9 & said the guys would come to my house 1st before their other job, so between 8-9 am.  At 9:20 I called & asked if they were still coming, Sheri said the job before mine ran longer than they expected, so I told her I had to leave. (I was told my job would be the first of the day) My daughter, who was home until 10:20 said the installers hadn't been there yet.  I get home, the screen is finally up.  Yay! My point in telling you all of this is, yes, I wasn't in a hurry for the screen, but I do think 5 weeks from the time it was ordered is beyond a reasonable amount of time, & I understand things happen & jobs run long, but as a customer, I like to be kept informed, i.e if they are running late, please call me & tell me. My time is valuable also.  If my product is going to be delayed due to a family emergency, let the customer know.  I'm also ok with re-scheduling once, but twice, not so much, like the original visit. So, I guess, it wasn't a great experience overall, & so I'm just being honest  because you asked for a review on your invoice, & hopefully it will serve to help you get the kinks out for future customers. I was also a little bummed to have paid double the price of what someone else had quoted for not a favorable experience.  If it's any consolation, my first experience with your company was smooth & easy, very pleased with our screens & the simplicity of the transaction.  So I'm not telling you this to vent, but hopefully be constructive in some way.  Also, the answer I gave for not using you again is not because I'm angry, but because I now know & can get a better price.

We called Sher's Shutters & Shades for an estimate on new, indoor coverings. We scheduled an appointment within a week.  Adam and an assistant arrived at our home on time to take measurements, and they went over available options with us. We selected eco-friendly Norman Woodlore shutters (14 total with 3" ridge deco frames). It took over two months for the manufacturing and shipping process since we had to make a change to one of our large, odd shaped windows with the manufacturer. Once the order finally arrived, we were able to schedule the installation within a few days. Sherry, Adam and an assistant installed the shutters, and they were on time, friendly  and precise. They checked all frames and shutters and performed any adjustments necessary before leaving. Overall, we're super happy with the quality of our new shutters and the excellent service by Sher's Shutters!