Hayward Tree Service LLC

"Hello (member name removed), I am the estimator that came out to your property and spoke with your son about trimming the three mesquite trees and the removal of the dead tree and debris. During our conversation I offered to remove the dead tree and debris at no additional cost, which is written on the estimate. I agreed to meet in the middle because I had given the best deal that I could on the spot which included removal of a dead tree and debris at no charge, which I would value at $150. Unfortunately at that time I could not afford to reduce the price and additional $120 so I agreed to meet in the middle at $60 which is greater than a 10% discount if all discount are added. I am sorry you feel that there is a lack of integrity within our company, I felt I was offering a good price and was fair from the start. I wish that you had contacted me yourself, however all communication was through myself and your son. In my opinion I would say there was some miscommunication between my conversation with your son and your conversation with your son."

"Hello [member name removed], In response to your review regarding the work done at your property in March of 2013. You had requested an estimate to remove a ? tree in your back yard that has walls around it. When our certified arborist was on-site and gave an estimate for removal, he also recommended either trimming or removing the Mesquite tree in your front yard (which is the tree we are now discussing). Upon his assessment he noted that the tree had not been property pruned, which is why he offered the two options 1. Crown thin, reduce deadwood and end weight for $180 2. Remove and stump grind for $500. Your response by email: Your company did a tree-thinning on our Mesquite tree earlier this year. At first, the thinning looked ok, but when I actually walked over and looked up inside the tree, it looks like the interior branches of the tree are nearly braided together! I seriously doubt this is the sort of work your company owner would be proud of. I would like the owner to take a look at his workers labor, as I don't think he knows what is happening after the fact. You are a recognized member of Angie's List, and I would like to put in a positive remark for you, but it depends on your response to this problem. Our Response by email: [member name removed], I have reviewed your feedback and looked at the picture you sent. As you are aware, we trimmed this tree 5 months ago. The interior limbs being "braided" as you describe is definitely not good structure. However, this is a result of years of not having the tree pruned properly. You can see were the tree was attempted to be "shaped" and elevated in the past, which led to the zig-zag type growth of the limbs. These issues are typically corrected before the limbs are allowed to fuse together. In addition, standard practice of arboriculture only allows for a certain percentage of a trees foliage to be removed at one time. I can see multiple cuts in the image where some crossing limbs or stacked limbs were removed. Per your admission, the tree looked ok to you when it was initially thinned. Cuts that were made throughout the canopy are visible in the picture that you sent, despite the fact that the tree has gone through an entire growing season since the work was performed. I did the estimate at this property and if I remember correctly, the tree is right by the front door, not necessarily out of site to where unsatisfactory work can go unnoticed for a period of 5 months. In fact, if I remember correctly, I was called out to look at another tree to be removed and suggested that the Mesquite in the front yard be trimmed, because it looked like it had never been done properly. I added this onto the work order as an optional service. The crossed limbs can be further corrected with future pruning, but cannot be totally eliminated at this point due to the structure of the tree. Either way, this would not be something that we would do at no charge. If I understand your email correctly, a positive review was implied if we were to re-trim this tree at no charge. I am comfortable in saying that the work was done to your satisfaction at the time of service. Qualified tree pruners completed the trimming as well as a removal at your house and this time I am going to stand by their work. If you would like for us to continue pruning the tree and help resolve more of the structural issues moving forward, I would be happy to do so."