Thomas Bui & Sons, Inc.

Technicians installed a functioning unit and duct, but left handprints and smudges on interior wall at thermostat and caused cracks in dry wall in kitchen ceiling (duct work). Thomas Bui himself refused to repair the cracks after repeated requests.

Air conditioner unit was installed by this company poorly, slanting and rejected by home inspector. When called for correction, arriving service man told me cost for service call is $65; total $150 plus tax. I told him I don't want it done if cost that high. He then grabbed a nearby brick and ask if I had another one. I went and got one from the back yard. He pushed both bricks under the unit, which leveled the units pad. But before that he tried to talk me into servicing the whole system, which I declined also. He then called for backup. His superior, one of the company sons arrived trying to convince me servicing the system and or at least replace the motor. Motor is still under warranty and good. Again I declined. He then went into my house looking around - although its a beautiful home I do not know for what. After unsuccessful discussion a bill of $162,38 was handed to me with the words "sign." The invoice states that payment is due upon completion; ignoring I had declined to go ahead. Breakdown - $75 for service, not the proposed $65; $25 for diagnostic fee, its a puzzle?; and $50 for parts, plus $12.38 tax. What parts, they were my bricks. When questioning the diagnostic charge I was told "we charge that every customer, not just you." This company is ripping off peoples money, especially older ones and gender selected. A rude, cunning company projecting greed, little intelligence and no integrity. I am willing to pay the $65 for coming, but not the rest. Therefore, they owe me $92.01 refund, which they will not pay. .

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