Richardson Roofing

I have mismatched roofing on one side. I have a hole in my gutter that he punched. There is a place on my porch that looks like water can come through. I can't get him to come back to fix it. He got our money and ran. I paid him $5940. He subcontracted the guys who worked for him. He didn't even inspect the work. I cannot get him to come back to fix it.

Nothing

My first encounter is when they showed up to re-roof my entire roof (a large steep roof) and agreed to take over a job that the other contractor disappeared for a month. Their pricing was great and they started in a few weeks with a full team.
My second encounter was just as good. After another remodeling/roofing contractor kept delaying for 5 weeks, the Richardson team came out within a few days of calling and completed the repair job in 2 days. They even planned ahead of time, getting the necessary materials to match in advance of coming out. Blake was excellent to work with, he was knowledgable, we discussed some how to fix the more complicated areas, he knew his team well and planned way ahead.
They were fast, on time, did the work the following week, cleaned up - and were lower than the other guys who wanted a 50 percent downpayment (always a sign to run away). And best of all, they were able to stop my leaks in a very complicated area.

It went very well. The owner came out and helped us choose the shingles. Three or four guys came out and were working on it. They were great- they worked hard, fast and did a great job.

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The products were top-knotch and required a company that was experienced in providing quality work.  I referred to the 6-ponts that  GAF instructs roofing professionals to consider in its final inspection of a GAF roof installation.  Using this same criteria, I determined that Richardson roofing fell far short of the expected standards: 
1.  Is the job site in order?  Mostly it was, brush and flower beds were injured, but not destroyed.
2.  Do the edges look finished.  Absolutely not.  The copper edging was specified for the sole reason that it is attractive and would be an accent.  The edges were installed without care and are being reworked by a copper worker.
3.  Does the installation look complete?  No.  The installation looks shoddy and of poor quality.  The work seems to have been done in haste.  The workers were at the site for more than 12 hours each of the two days in brutal heat.  The shingles extend beyond the drip edge in varying legnths from 3/4" to 1-1/2".
4.  Did you check the detail?  No.  Hip and ridge bands appear sloppy, vent pipes appear unfinished. 
5.  Do the accessories and penetrations look correct?  I cannot make this determination and did not factor it into my overall assessment.
6.  Was the overall project completed in a professional manner?  The job site required additional hours of cleaning, though efforts were made to clean it by the workers at 8:00 at night on a Friday.  Criticisims were provided to the manager during the job and little if no attention was given to the criticisims and complaints.  At the last discussion with management, I indicated that I had expected work of a much higher quality and was very disappointed for the reasons that I list here.  My comments were ignored and responded to with a yawn. To be fair, I am going to ask GAF for a golden pledge inspection of the work.  If the inspection report should disprove any of my complaints, then I will remove my comments and post the inspector's comments.

They did repair an area where water was coming in even though the guy that did the repair work said I didn't have any missing shingles so he didn't know what the initial issue was.

Also, they didn't repair the area where the bird was entering and they wouldn't guarantee the work.  So I had to call a different roofer to fix the issue.

I'd like to thank Richardson Roofing for a great job. We had a new roof
installed in April by another company. From day one there were major
problems, and after 9 different leaks we ended up in a lawsuit. Luckily I
was able to settle the lawsuit with the other company and have
Richardson redo the roof. Richardson's crew spent 3 times as long on the
roof, maliciously checking every aspect of the tearoff/reinstall. We
haven't seen a rain yet, but after watching the install I highly doubt
we will have issues. And if we do, I am sure Richardson will be there to
take care of the problem. Their attention to detail was awesome. I
would like to thank Rich Richardson, Rich Rogers and their crew for a
great job. I am a very skeptical consumer, and I highly recommend
Richardson Roofing. Just wish I would have chosen them the first time
around, would have saved a lot of frustration and trouble!

The job was to repair hail damage to part of the roof on my in-laws' house.  They leave for the summer every year in June.  They had gotten estimates from several roofers and Richardson was the best price.  They were told the job would be done within 2 weeks, which should have been on or about June 20th.  They left for the summer and asked me to be the contact person for the roofers and pay them when the work was completed.  When the estimated date passed and the work was not done, I got out the business card the salesman had given my father-in-law, called and asked for that man by name.  The receptionist gave me his cell phone number so I called him on that number.  He said the new estimated date for that job would now be around the 5th of July, about two weeks after the day I called him.  I asked why the delay and he told me there were numerous roofing jobs ongoing because of the large hail storm our area had experienced that spring and jobs were taking longer.  He did not offer any apology for the delay.  The new estimated date came and went and the work was still not completed.  I called the salesman again and got his voice mail.  I left a detailed message and asked for a call back so we would know when the work might be done.  I didn't get a call back by the next day, so I called the office and left a message there.  Still no return phone call.  So I began calling daily and leaving messages.  None of those calls were ever returned.  Around the 25th of July, my in-laws returned to Springdale from their summer home in Montana for a week.  My father-in-law immediately called the salesman because the work was still not done.  The salesman complained to my father-in-law that I had been calling him so much.  My father-in-law asked why none of my calls were ever returned and the salesman had no answer for that.  He then went on to tell my father-in-law that his boss was "very upset" with him for bidding on such a small repair job when they had so many full roofs to do and no interest in taking on little jobs. My father-in-law reminded him that they had a signed contract for the work.  Amazingly, the job was completed that week while my in-laws were in town.

They were on time and completed the job within their set time frame.

It’s holding up well.  They were excellent.  They were really good because I had been to work and when I came home, I had a completely new roof.  I would use them again in the future if need be.