
Pinnacle Roofing
About us
Pinnacle Roofing and Solar, LLC, is a family owned and operated company that offers all types of roofing services, from residential asphalt repairs, to commercial installations. We value honesty and integrity, and hire like-minded people for our team. Employees go through drug and background screening. We look forward to building long-term relationships with our clients, and guarantee your satisfaction!
Business highlights
Services we offer
Cedar Shake Roofing, Concrete Tile Roofing, Flat Roofing, Metal Roofing, Pinnacle Roofing specializes in roofing repairs, Polycarbonate Shingles, Presidential Shake Roofing, Sheet Metal Roofing Aluminum Roofing Corrugated Roofing, Slate Roofing Rubber Roofing, Standing Seam Metal Roofing, Steel Roofing, roof replacements and roofs for new construction projects. We offer a wide variety of roofing materials such as: Asphalt Roofing: Architectural and 3-Tab Shingles
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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87% | ||
0% | ||
0% | ||
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13% |
"At Pinnacle Roofing we believe that the customer comes first and we aim to treat every customer's home as if it were our own. I'm so happy our team was able to provide you with such a high level of service. Thank you so much for being a customer of ours...we look forward to working with you again."
"Thank you for this detailed review of the work performed. We are so happy that you are pleased with the outcome of the metal and shingle roofing material combination for your home addition. We are happy to have you as a part of the Pinnacle Roofing family!"
"Thank you for your feedback. Our team at Pinnacle Roofing strives to deliver great customer service. So happy to hear that is what you experienced!"
"Thank you so much for taking the time to post this detailed review. I am so happy to hear that your roof has been functioning properly for you. We stand behind our work, so I'm glad you called us when you noticed an area that needed to be checked out. We appreciate that you trusted us to work on your home."
"Thank you for the recommendation. We work hard to come up with solutions that work to address homeowners' need and budget. A roof is a big investment, so getting issues taken care of when they occur is so important to prolong the life of the roof. It was a pleasure working with you."
"We are sorry to hear of your disappointment with our services. It seems that you are disappointed with communication and billing detail - and not with the quality of the workmanship. Your constructive comments give us something to work on in terms of our billing software. We use a national system and may need to research other options for our customers. We must point out that your builder is our customer and we were in communication with him regarding some of these details. If they were not communicated to you, then there truly was a breakdown. The original estimate, which was verbally given to your builder, was only for the labor charges for a traditional roof. Your home is far from a traditional home in terms of square footage (at least 5500 w/ 4 car garage) and the upgraded shingles that were selected. Rice Roofing supplied labor as well as copper flashing and all materials (other than shingles and nails.) This is why it came in so much higher than the original verbal bid. The job bid and the work done are apples and oranges. Regarding the second bill for the TPO: the installation of this product is very labor intensive and few people have the training to install. For complicated applications such as yours, it is very important step to have done right the first time and your builder was wise to not skip or scrimp on this application. Our pricing for installation is industry and market average. Additionally, the square footage variance is due to the fact that the product is installed up and down walls, covers corners, as well as it must overlap. Also, excess must be trimmed from the sheets for proper sizing with makes the waste unusable in any other way. It is standard practice to pay for installation of the entire sheet of product. Unfortunately, it seems that was not properly communicated up front with you from your builder. In summary, we feel that the charges were fair for the work completed on your home. We agree that a better job could have been done in the communication chain to you and that our billing in this case should have provided you with the details you wanted. We do wish that your request for detail had been made to us sooner in the process and not months after the work was completed. At Rice Roofing, we strive to be fair and provide quality materials and service."
"Timeliness is key to a job well done and we at Pinnacle Roofing understand that our schedule must meet yours when it comes to your roofing project. Thank you so much for providing this stellar review of our company!"
Licensing
State Contractor License Requirements
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