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DO NOT HIRE AUTO GLASS NOW!!! They broke the lift gate lock, pull cup and paneling clips that should have never been removed (the panels removed had nothing to do with the installation or removal of the glass). Also scratched the paint in multiple locations and placed the glass in incorrectly. Once the job was complete they asked for payment and left. The techs never informed me of any of the damages. An hour after they left I discovered all the damages that the techs caused while working on my vehicle. I called the store immediately and was met with 'that is not our problem' and to bring the vehicle into the store the next day. I took the vehicle in the next day. The Manager, Selena, told me that everything that was broken was not caused by her techs and it was not her problem. She also called out one of the techs to look at the glass installation. Her tech told me that it was a perfect installation for a back glass. I asked to speak to her District Manager everyday for three days. She kept telling she contacted him and when I would point out that he had not called me she would tell me she never contacted him. At one point during the process of trying to get Auto Glass Now in Springdale, AR to fix all the damages they have done, Selena, the store manager told me that she had ordered a replacement pull cup for the one that they had broken. Three weeks later I have still not received the pull cup. I finally got in contact with the District Manager of the store in Springdale, AR and presented all my evidence in regards to the damage that his techs have done to my car. I have told him repeatedly to respond back to me via written communication only but he is insistent on having a phone conversation.
The store manager, Selena, and the techs have called me a liar/fibber about the whole situation. I highly recommend going to another glass shop in town.
I had to take my vehicle to the dealership and have all the parts broken replaced. I asked the dealership to inspect the installed glass and tell me if it is or is not installed correctly. The findings were that it was not installed correctly and the techs did not know how to handle the tools that they use to remove the old seal on the broken glass which in turn scratched my paint in several places.
The glass was removed and re-installed by a professional glass company.
This $472.19 glass replacement is now costing me $2,660 to fix. Spend the extra $50 -$100 at a true glass replacement company.
Two things to note: First, they are still Glass Pro in the phone book, but the business name has changed to AUTO GLASS NOW. A bit confusing when you are looking for their location.
Second, when I brought my car to the shop I was told it would take about an hour. The no-frills waiting area has hard plastic chairs - not a comfortable spot to spend an hour or so, especially for older customers. That's when I found out they could install the windshield at my home, so I rescheduled for a few days later. A bit of wasted time, should have been scheduled that way when I first called.
At home installation :No exact appointments, just a.m. or p.m., but technician showed up as promised, took about an hour, gave clear instructions on aftercare, and I'm pleased with my new windshield.
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