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Franklin AC, Plumbing, & Electrical
Central A/C Installation, Heat Pump Installation and Replacement, Gas Heating and Furnace Service,
About us
Home of the $29 service call and serving Northwest Arkansas. Previous winner of Best of HomeAdvisor for NWA. Schedule online or call for service!
Business highlights
7 years of experience
Services we offer
Air Conditioning Repair & Installation, Duct Cleaning & Sealing, Furnace Repair & Installation, Heat Pump Repair & Installation, Water Heater Repair & Installation
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.970 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 4% | ||
| 1% | ||
| 1% | ||
| 0% |
Filter reviews by service
Showing 1-25 of 70 reviews
Chad H.
Apr 2025
Gas Heating and Furnace Service
Had to bring in a second company later to change out the work.
Response from Franklin AC, Plumbing, & Electrical
"Hey Chad, this is Will Gilbrech, one of the owners at Franklin. Would you mind emailing me at [email protected] to let me know what happened? This is the first I'm hearing of it. Regardless, we are going to make it right. Thank you sir."
Jim M.
Jan 2025
Gas Heating and Furnace Service
We replaced 3 gas furnaces and replaced three AC units with 3 heat pump systems. Our entire HVAC system was crap from when the house was constructed. There were many problems, and we used another company to help with the constant repairs. I did not have confidence in that company, so I found Franklin. We are so happy we did. The prices were fair, and the quality of the equipment was top-notch. The installations were professional. We will be sticking with them! They are locally owned and not run by private equity conglomerates! 5 STARS
Michael K.
Mar 2024
Central A/C Installation
Very pleased.
Kathy F.
Dec 2023
The technician, Tyler, was not as experienced as others, but he did a fantastic job. He came out for routine tune up job and looked everything over, measured things, and told us what would be good to do to help unit run better. He gave me quotes for repair while being thorough and very polite
Nancy N.
Sep 2022
The service tech came out right on time - was very professional in the maintenance of our heat pump - very satisfied with this company.
Rob R.
Sep 2022
Central A/C Installation
We were looking for a SWEPCO approved contractor, and everyone at Franklin was knowledgeable and helpful, from Will and Zach upfront, and installation by Stephen and Austin. Their slogan is on point: Quality - at the lowest possible price.
Julie K.
Aug 2022
Central A/C Installation
Franklin installed a new HVAC system for us. Chris and Brandon were professional and did a great job in 100 degree heat. We couldnâ t be happier with our new system. Itâ s so quiet! Highly recommend Franklin.
David R.
Jul 2022
Central A/C Installation
Install Team very professional and completed work at time provided. Left work area clean.
Gary J.
May 2022
Heat Pump Installation and Replacement
Easily the best price for a 16 SEER / 3.5 ton / variable speed AHU, with a negative ionizer unit. The install day started a little rocky with inclement weather and a delay to start for parts that were needed, but the install team pulled it together and everything was finished in one day.
Response from Franklin AC, Plumbing, & Electrical
"Appreciate the opportunity, Gary! I hope you enjoy your new system for many years. - Will."
Jess R.
May 2022
Central A/C Installation
They gave the best price for the best HVAC unit (17 SEER). They beat the prices of everyone elseâ s economy unit
Carl M.
May 2022
Central A/C Installation
They were very professional very upfront with everything quick and clean with their job
Sherry S.
Apr 2022
Electric Furnace / Forced Air Heating System Installation
Not as good as expected.
Response from Franklin AC, Plumbing, & Electrical
"Thank you so much Sherry for the opportunity you gave us. I don't blame you one bit for getting annoyed that your new system stopped heating soon after the install. New HVAC systems are a big investment for most everyone and no one wants issues after spending that kind of money. That said, sometimes issues do crop up. We can't promise that every install will be perfect and that there will be zero issues 100% of the time. What we can promise is that we will take care of any problems that may arise and make them right, as we did in this case. I do appreciate that you gave us the chance to make things right as well. Hopefully your new system lasts a *very* long time and keeps you guys comfortable for years. Thank you again! - Will"
Bernard R.
Mar 2022
Heat Pump Installation and Replacement
Would highly recommend the installers and the product they handle.
George H.
Mar 2022
Heat Pump Installation and Replacement
their employee did a detailed investigation of our house before submitting a competitive estimate The crew arrived on time finished on time and did excellent quality work. Very satisfied with the service and the product!
Pablo R.
Jan 2022
Gas Heating and Furnace Service
Franklin was very prompt and effective when scheduling a visit, quoting the required work and performing the service.
Glenn C.
Dec 2021
Heat Pump Installation and Replacement
Very,quick and job well done.
Nancy N.
Dec 2021
Very satisfied with service - technician was very professional - will bring them back for routine maintenance and repair, if necessary
Thomas S.
Nov 2021
We sent them a message through their website late in the afternoon for a non-emergency problem and had an appointment the next morning. Their technician was prompt, courteous (he wore a mask in our home without being asked to) fixed our problem and the charge was very reasonable. This is the second time we've used Franklin and we will now go to them for all our heating and AC needs.
Dedra B.
Jul 2021
Our air conditioning stopped working. I called to make an appointment with Franklin Heating & Air. Within less than two hours, Tyler Martin (a technician) arrived and diagnosed the issue. He didn't have the right parts with him so he picked them up from the service department and returned that night and repaired our AC unit! I can't compliment Tyler enough for his professionalism, responsiveness and customer service. I would HIGHLY recommend this company. Great service and affordable prices.
Kathy F.
Apr 2021
First visit was to review our situation and make a bid. Zach was very helpful in explaining our options and what to expect from each unit we discussed. We received a detailed bid within a day. Scheduling an appointment for installation was easy AND they came when they said they would (no delays, no excuses). The installers worked diligently all day, being very polite to not disturb the household, laid coverings to not soil the carpet, patiently explained the operation (even though it took longer than expected when we had a "glitch" at the breaker box understanding how a breaker was wired.) Good experience with this company!
Cindy F.
Apr 2021
Central A/C Installation
We would definately use Franklin again! Steven did a great job. Very professional, knowledgeable, polite and aware of keeping the floors clean. He was also training a nice gentleman while delivering all of this great service!
Janet T.
Apr 2021
Central A/C Installation
Steven done a great job. He had to do it basically by his self due to training another person.
Denine M.
Mar 2021
Haven't had the work done yet, but compared to so many others, this guy was extremely professional and knowledge. I was impressed.
Teresa H.
Jan 2021
Gas Heating and Furnace Service
They went above what was expected and did a great job. Good crew and very pleasant.
Grant R.
Aug 2020
Central A/C Installation
Licensing
Licensed*
Trade License Number
M-10843
Trade License Expiration
07/31/2026
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Franklin AC, Plumbing, & Electrical is currently rated 4.9 overall out of 5.
Monday: 7:00 AM - 7:00 PM
Tuesday: 7:00 AM - 7:00 PM
Wednesday: 7:00 AM - 7:00 PM
Thursday: 7:00 AM - 7:00 PM
Friday: 7:00 AM - 7:00 PM
Saturday: 7:00 AM - 7:00 PM
Sunday: Closed
Franklin AC, Plumbing, & Electrical accepts the following forms of payment: CreditCard
Yes, Franklin AC, Plumbing, & Electrical offers free project estimates.
No, Franklin AC, Plumbing, & Electrical does not offer eco-friendly accreditations.
No, Franklin AC, Plumbing, & Electrical does not offer a senior discount.
No, Franklin AC, Plumbing, & Electrical does not offer emergency services.
Yes, Franklin AC, Plumbing, & Electrical offers warranties.