Carpet One Floor and Home

The installation was professional and prompt after the carpet arrived from the mill. They had to address several challenges during installation but were able to address the issues. The most challenging and time consuming was carpeting the open stairs which took some time to complete but resulted in a very professional look. All this was included in the original quote.

All great! Professional and courteous crew.

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Very helpful on qualities of products.  Allowed plenty of time to evaluate samples in the home to be sure of color and style.  Product was delivered and installed on time.  We are thrilled with the quality of carpet, hardwood and the installation. Couldn't be happier.

unknown

They did well. The price was good. They were very prompt, professional and clean. They got the job done on time. It was a positive experience.

It went very well considering how disruptive this kind of work can be to the normal household routine for a family of four (including two pets!). The installers had a plan of what they were going to do each day and worked will us to ensure minimal disruptions. They were very aware of how disruptive the process is for a family and they went our of their way to minimize the chaos! Daily they reorganized their work areas. Sweep the work areas including all paths in and out of the house. Removed any trash and debris daily from our home.
A couple of times each week, Carpet One would call and ask how things where going and addressed any concerns we had. They're number one concern was that we were happy with our new flooring and the installation. They quickly reacted to our concerns in such a way that we never felt that we were not their most important customer. I will say that the installation crews that Carpet One used also very customer centered and went out of their way to make sure we were satisfied and happy. And since we had other remodeling contractors working on other projects around the house at the same time, they worked very well with the other crews. The installers even cleaned up after another crew. My wife an I really appreciated it. We are very happy with the results and how awesome our floors look.

They were close to home. Even though it was a franchise, it was more like a local business. Their installer was very nice. The installer was an A. I would give the salesman a D. I would not use them in the future.

The people that installed the wood flooring and the carpet were very professional. Old carpet had to be ripped out and they cleaned the concrete underneath very well. For the wood floors they actually scraped old adhesive and paint off the floor for hours! My only small complaint is that we had to wait a few weeks for the carpet but in fairness they were having a big sale and many people had orders. The wood flooring was installed in one week. The quality of the product and the workmanship were well worth the wait.