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Everything turned out great with Handyman Matters. I don’t have any complaints with this company at all. The crew was very professional and knowledgeable. He really went above and beyond to make everything perfect, which I really appreciated. After he was finished with the work he cleaned up after himself nicely. I would recommend this company to anyone.

I tried to call three times to get information on the services offered.  The first time the woman who answered didn't even know if they charged by the hour or by the job.  The second time, a different woman (I hope) took my phone number, and one of the handymen called me back within a few hours to answer my questions.  I had to call back to the office, though, to set an appointment to have someone come out.

The handyman arrived exactly on time, despite having to drive an hour to reach us.  He answered all my questions truthfully, knew our approximate budget, and told us what he could accomplish in that time.  He worked quickly and finished more than I thought he would.  I am satisfied with the job he did, and would recommend him personally (if I remembered his name) to anyone looking for services.  After he finished, while he was preparing for whatever he was doing next, my wife and I left the house to run errands and he noticed we were having trouble getting our garage door to close.  He helped adjust that for us free of charge.  All around, a great fellow.

For some reason, however, he didn't want to call in our credit card for payment, but instead wrote down all our information.  I thought his handwriting was hard to read, some of the 4's looked like 9's, etc.  Several weeks passed without any payment coming out of our account, and my wife was afraid to make any large purchases because we didn't know when it would come out.  We eventually got a second bill in the mail.  I called around 4:30 PM to make a payment over the phone, and I think i got an answering service or something.  They said they couldn't take any payments at that time, and told me they'd call back around noon (I think) the next day. 

My wife and I had plans to see a matinee around 1 PM the next day (she had a day off so I took a day off).  I instead spent an extra three hours sitting at home waiting for a phone call that never came.  Finally we went to a slightly later movie, and that's when Handyman Matters finally called.  Obviously, I missed it.

I tried calling back when I had a chance during my lunch hours, but I tend to leave my cell phone off while at work, trusting that if it's important I'll either know the number, or they'll leave a message.  Not only did I never manage to reach anyone the couple of times I tried calling, but they never left a message for me, either.  I'd have missed calls daily from Handyman Matters, but I didn't know it was them.  I have been frequently targeted recently by my local newspaper and cable provider and my insurance company for "special" offers, and have been mostly ignoring numbers I don't recognize, what with my phone being off anyways.  I would have expected someone looking for payment for services rendered that they'd start leaving messages the second or third time they failed to contact me, but this was not the case. 

After trying and failing to reach someone again one afternoon (was everyone out to lunch...?  I don't know), I left my review on Angie's List (while looking for a plumber).  Finally reached them a few days later, and the issue was finally resolved.  A week afterwards I get a letter asking me to change my review.  So I just now took the time to retype it.  I see that Handyman Matters has responded to my first draft of the review.  I don't really like feeling like the bad guy when I haven't done anything wrong (Thanks, Handyman Matters). 

And I'm not going to change the heart of the review just because the company asks me to.  The price isn't worth the vast majority of services you'd call a handyman for, and there are cheaper alternatives if you're confident a less skilled handyman could do the job.  And the office people seem confused about pricing when you initially call and then less-than-professional if you have to deal with them after the job is done.  The fact that it took so long to resolve this issue was frustrating, especially since the handyman made a "mistake" copying down my information (card was sitting on the table for him to read), didn't call it in for some reason (it might have been around noon, so everyone in the office was probably out to lunch anyways), they don't accept payments at 4:30 PM (office workers probably don't work 'til 5 PM), and they didn't contact me when I was told they would (which was around noon, so they probably decided eating lunch was more important than keeping promises to clients). 

We just bought a 30 year old house with some definite issues, some of which needed immediate attention.  Steve Langton worked with me extensively on putting together a quote we were both happy with.  We went back and forth with new ideas, suggestions, and ways to save money on the project.  He even referred a plumber to me with whom I could work directly.  That way, I didn't have to pay Steve to serve as a middleman and could lower my costs.  The fact that Steve was willing to do that really showed me that he values me as a customer and is willing to put my satisfaction first.  Additionally we have been very happy with all the work Handyman Matters has done for us.  Whenever we had questions or concerns, they were very accommodating and didn't hesitate to come back and adjust things until we were totally satisfied.  We still want to remodel our laundry room and kitchen and will definitely be using them again.

They were fine.

They did not contact me back with an estimate so I used a different company.

It went really well, he was thorough and prompt.  He showed up when he said he would and worked non stop without break until job was done for the day.  He made sure all walls and floors were covered while painting was taking placed and completely removed all plastics and trash as though he was never there.

 Jeff finished the remodeling of 2 bathrooms that was started by Kevin McCall, who messed up the project and disappeared before finishing.  Jeff stepped into an incomplete project and was wonderful about it.  He was very dependable, profession, neat and did a great job.  I have learned my lesson and will only call Handyman Matters for my future projects.

Great

Beyond fabulous!! Customer is EXTREMELY happy!!

Very well, this is an excellent company.

They did a great job and took care of this in less than 2 days!!!

Called main number to get estimate. Work took less time than expected--only an hour so was charged less than estimate. Prompt, polite, and professional from phone call through service call. Were willing to work Saturday morning for no extra charge. Arrived exactly on time. Worked diligently and quickly with no fuss or mess. Will definitely use them again and would recommend highly.

The service person was on time, efficient, pleasant and left the area spotless. I highly recommend Handyman Matters.

The ceiling water damage repairs were made but the damage occurred again. We called a roofer to replace the shingles. Handyman Matters returned and fixed the damage again without cost to us. The damage occurred again, so Handyman Matters called in a roofing specialist to determine the cause. The new roofing company did more repairs. Even though it was not the fault of Handyman Matters, they continued to repair the damage without cost to us until the source of the problem was fixed. They were always very prompt, courteous, clean and kept us informed. A very reliable company.

I emailed three handyman companies that did tile flooring. These guys were the first to respond and were able to schedule an appointment for a couple days later. We exchanged some emails and I sent Kari some pictures of the area I wanted to fix with the tile. She gave me the estimates and the prices were reasonable so I set the appointment. Jeff was here on time when I met him at the house. He was very professional and introduced himself. He already know what we were doing because of the pictures, so I just let him do his work. The tile took a little longer to set up, so it took about a half hour longer than the estimate. He did a great job and I had my realtor out to the house a couple days later and he could not tell the tiles had been added recently. That is what we were hoping for. The cost slightly exceeded the estimate, but the work quality exceeded my expectations.

The handyman was punctual, pleasant and professional. It was explained by the owner that she has a specialist for the work which needs to be done, so be as specific as possible so that the correct craftsman can be matched to the task at hand.