R & R Custom Contractors
About us
R & R Custom Contractors is a locally owned and operated general contractor in NWA. We offer services for most all of your home improvement projects - from bathrooms and kitchens to whole home remodels. Let us help you to perfect the home you already love!
Business highlights
Emergency services offered
26 years of experience
Services we offer
& Foundation., Additions, Bathrooms, Decks, Kitchens, New Home Construction, Remodeling, Roofing, Water Damage
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.628 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 7% | ||
| 7% | ||
| 0% | ||
| 4% |
Showing 1-25 of 28 reviews
Lindsay T.
Apr 2020
These people (R&R) are terrible. Installed a crappy shower and did a horrible job. Guy they sent out only worked for them maybe 3 days. Didn’t even seal in the glass. Water was coming out everywhere. They came out about 3 more times just resealing everything. Shower continued to leak. Then they came out and tried to reset the glass. They didn’t do that correctly and shower door made of glass almost hit my 2 year old. Still had problems. They came out another 3 times not doing anything really but reseal and reseal. Asked them if they could start over and they said yes but we had to pay for their mistakes and purchase new shower plus labor. Was going to do that but, I guess I hurt the owners daughters feeling when we were going to start project and told her how mad and frustrated I was. She never called me back. Year later and we are starting all over again with different company, man brings me in to see the PROFANITIES that they wrote on my concrete! How unprofessional is that? Water damage everywhere from all the leaking that NEVER got fixed. Have no clue how they get an A rating from angies list. Buyer beware. No wonder Hone Depot dropped them. This company is terrible.
Melanie T.
Jul 2017
It went great! After a few phone calls back and forth, the secretary, whose name is Precious, got an appointment set up. She was an awesome lady to work with. Today, the crew came and did the job. They were not told that we needed an orange peel finish on the ceiling, which we requested when we got the estimate from Ronnie, the owner. One of the guys, Chad, who was very professional and worked hard, agreed to do it. The other two guys were really nice. They did a little extra to make sure our ceiling fan would be centered, and I appreciated that very much. It was supposed to be a three day process to allow for drying, but since it was so hot, everything dried in record time. Our ceiling project was done in a day. It looks really good! Thank you, R & R!
Response from R & R Custom Contractors
"It was a pleasure working with you [Member Name Removed] and we are glad we were able to provide high quality service to exceed your renovation expectations!"
Robert H.
May 2017
This is the second time we used R & R . Worked with project manager Ronnie. He came to the house to see the projects. He then coordinated his crew and sent Chad to repair the holes in the drywall and had his roof guy, Isaac, to access the situation on the roof to repair the leaks. Very timely and great follow through. Craftsmen are great, they are reliable, professional, and reliable! All involved were a pleasure to work with.
Lawrence T.
Mar 2017
These guys know their stuff. Their subcontractors (mostly) are pros and speak highly of R&R. High praise, indeed. I found both Ronnie and Marvin easy to work with and responsive to my many questions, without being condescending. My rating of "Fair" on punctuality in no way reflects on the quality of work or my satisfaction with the job. Patience is not one of my virtues.
David K.
Apr 2016
unknown
Response from R & R Custom Contractors
"Thank you so much for the review, and thank you for the opportunity to work for you on your project. {Members' name removed} have been a dream to work for on this project."
Curtis H.
Apr 2016
unknown
Scott G.
Apr 2015
unknown
Response from R & R Custom Contractors
"Hello Mr. [Member Name], While we appreciate the review, I do believe you have reviewed the wrong company as we are located in Arkansas. Please ensure that you are in fact reviewing the correct company. Thank you."
Tammy G.
Feb 2015
They have a very professional crew. Ronnie inspected and made sure everything they did was done right and that we were happy with the outcome. When they got into the job they found a beam that needed to be replaced that if we had left it alone would probably have fallen in on us at a later date. So thankful they found it and took care of it for us even though it wasn't part of the original bid. They were very respectful of our yard and house and cleaned everything up.
Vicki R.
Jan 2015
They did a great job. Very professional. This was a large and difficult project and was handled very well. The final result was beautiful and we couldn't be more pleased with the outcome when the job was completed.
Curtis H.
Sep 2014
The weather was unusually cold during the first part of the work (April 2014) and that retarded the drying time of the drywall mud such that the popcorn peeled when the paint dried.. The owner came out and inspected thoroughly and identified problem areas that I had not noticed. They repaired and repainted everything in reasonable time. I give them an A++++++++.
Toni H.
Jul 2014
unknown
Jason L.
Jun 2014
I spent about $4000. I would recommend them and I think they did a good job. My only problem was that I left an extension plug in that I plug my drill in and they mistakenly took my extension chord and it took a couple weeks to get that back.
James R.
Jun 2014
It was a father and son crew. The father was obviously very knowledgeable and he was able to answer questions with patience when I asked questions.
Jason L.
May 2014
I first made a appointment for a estimate. He showed up right on time. When I informed them I wanted them to start I was told two weeks. They started in two weeks right on time. The project took just under a week and I couldn't be happier with the way it turned out. Looks outstanding!
Marj B.
Apr 2014
Starting on 4/22/13, R&R has 1) scraped the popcorn off all the ceilings in the house 2) replaced carpet in basement with tile 3) replaced main floor with hardwoods 3) painted all interior walls, 4) replaced the powder room door with a pocket door 5) updated the kitchen (closed off 2 doorways, moved & enlarged the pass-thru, removed soffits, replaced fluorescent lights with can lights, installed custom cabinets, ran gas line for cooktop) 6) replaced all interior doors 7) replaced bannister with knee wall 8) updated powder room and guest bath in basement. They're about to update the master bath (last room left). I'm very pleased with their work (which is why I keep using them). Their subs are polite and (for the most part) clean up after themselves. The work has been done to my satisfaction (cause I let them know when I'm not happy).
Melodie S.
Mar 2014
In preparation for buying a home I wanted to know the condition of the roof. They were so prompt. They made an appt a few days in advance of the inspection. They showed up at appointed time and then telephoned me with their assessment.... Which included going up and inspecting details, photos, and overall potential for future integrity. There was no pressure to 'find' something or encourage me to spend. He was ver courteous and answered my questions about the house. And he refused to charge for the service which I was happy to pay for. I will definitely be calling on them again. HIGHLY RECOMMENDED!!!
Response from R & R Custom Contractors
"We appreciate your recommendation and high review! We hope that we can help with your future remodeling needs! Thank you."
Autumn C.
Oct 2013
I was very pleased with the work R&R did. If you are doing a 203(k) loan, they are the perfect solution, as they know just how it works and are partnered with Wells Fargo. They were friendly and professional and did good work; I recommend them!
Response from R & R Custom Contractors
"Thank you very much for the review and recommendation! We appreciate getting to help you in remodeling your home and hope we can fulfill any needs you may have in the future. As always, we appreciate your business!"
Connie B.
Aug 2013
The original subcontractors of R & R did not get the work done timely or do a good job. I contacted the owner and he came out and looked the job over. He agreed with me that the work was sub par. He brought in another subcontractor who fixed the original contractors work and was very professional at no additional charge. Overall I was pleased with the job. They stand behind their work. The only complaint I have is the length of time it took to get the job done right.
Veronica U.
Jul 2013
They were very good. I would recommend them. They were very polite and courteous.
Response from R & R Custom Contractors
"Thank you! We always strive to be polite, courteous, and above all else, please the customer! We appreciate your business and hope that was can assist you further in the future!"
Heidie W.
Jun 2013
I think overall their people were genuine and honest. We did not have the best experience with them towards the end. The project started off well, but as it went on. There were mistakes, but they rectified them as they went along. Toward the end, little things that needed to be finished, I could not get them to come back promptly. The finished job was not as up to par as I would have liked. I would be hesitant to use them in the future.
Richard B.
Apr 2013
Ronnie and Marvin were on time with all request and extremely responsive. The bid was $8K less than the next closest contractor. They were able to take our design and build what we wanted/envisioned, creating a spa-like retreat for my wife and I to enjoy.
Response from R & R Custom Contractors
"We appreciate your business and kind words! We have enjoyed working with you and hope that we can help with all of your future remodeling needs! Thank you!"
Marion D.
Mar 2013
They gave me an estimate of $ 5900. They were very prompt, very thorough and helpful. I am scheduled to use them for the actual work.
Billy S.
Mar 2013
Top quality work, very professional work ethic and very courteous.
Response from R & R Custom Contractors
"Thank you! It was a pleasure working for you and we hope we can work for you again in the future.We appreciate your business."
Frances B.
Feb 2013
My entire downstairs (approx. 1200 sq. ft) flooded with black water and was discovered late Christmas day. Ronnie and Marvin's crew showed up that evening and worked until 11:30 pm cleaning up the worse and sanitizing everything. All furniture that was damaged was removed and the rest stacked in the few dry spots that were available. They used heavy equipment for 3 days to remove the moisture and then have worked every day until 2/4/2013 to tear out and replace walls, molding, bathroom and carted off over 6 trailer loads of water damaged "stuff". Once construction was completed, all furniture was moved and everything was left spotless and even better than when they started. R and R has the correct certification to deal with the contamination from my "flood" plus I could trust them 100% to be in my house without my having to be there. They kept me informed of everything that they were doing as well as offered suggestions to try and save me money where they could (insurance co. would not pay). I am so impressed with R and R and would definitely recommend them for whatever you need done in or outside of your home!!!!
Billy P.
Nov 2012
Led by Ronnie and Marvin, this entire crew were responsive and professional. The team rates an A+, in both.
Original quote was detailed and attention was paid to the details, with questions asked to confirm each of my requests, as well as suggestions (some obviously would add to the cost, but several were fiscally responsible, and both beneficial and helpful to me. They provided valuable input to assure I would ultimately be accomplishing what I intended and the decision making made easier). As I added to the project after the work began, they reacted timely and efficiently. They did what the said they would do and they did it timely. Extremely considerate to the household members needs and time constraints. Very professional!
R&R also picked up the slack from another company doing some work for me - who was NOT timely. Ronnie and Marvin were great assisting me with projects not originally assigned them, and handled them expertly and executed timely
.
Everything remained clutter free and the house inside and out were left each evening clean and clutter free. I want to repeat and re-inforced that my experience with R&R was an A+. I already am making plans for next spring on another re-model project that R&R can assist in.
Original quote was detailed and attention was paid to the details, with questions asked to confirm each of my requests, as well as suggestions (some obviously would add to the cost, but several were fiscally responsible, and both beneficial and helpful to me. They provided valuable input to assure I would ultimately be accomplishing what I intended and the decision making made easier). As I added to the project after the work began, they reacted timely and efficiently. They did what the said they would do and they did it timely. Extremely considerate to the household members needs and time constraints. Very professional!
R&R also picked up the slack from another company doing some work for me - who was NOT timely. Ronnie and Marvin were great assisting me with projects not originally assigned them, and handled them expertly and executed timely
.
Everything remained clutter free and the house inside and out were left each evening clean and clutter free. I want to repeat and re-inforced that my experience with R&R was an A+. I already am making plans for next spring on another re-model project that R&R can assist in.
Licensing
State Contractor License Requirements
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FAQ
R & R Custom Contractors is currently rated 4.6 overall out of 5.
R & R Custom Contractors accepts the following forms of payment: CreditCard
Yes, R & R Custom Contractors offers free project estimates.
No, R & R Custom Contractors does not offer eco-friendly accreditations.
No, R & R Custom Contractors does not offer a senior discount.
Yes, R & R Custom Contractors offers emergency services.
No, R & R Custom Contractors does not offer warranties.