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Mountain Valley Plumbing

Exterior Surfaces - Powerwashing, Exterior Surfaces - Sandblasting, Lawn and Garden Sprinkler System - Install,

About us

The owner has over 22 years of experience in the field of plumbing.We offer online billing and pay and accept all major credit cards. MVP has 2 full time service crews on call Mon-Fri. from 8:00am to 5:00pm and after hours and weekend emergency service as well. Billing options are offered to businesses and landlords. Check us out on Facebook for promotions and specials. We are fully licensed by The Arkansas Contractors Licensing Board as a Plumbing Contractor. We employ 2 Licensed Master Plumbers, 1 Journeyman Plumber, 2 Apprentice Plumbers (all thru the Arkansas State Board of Health) and numerous laborers. We are also fully INSURED to tackle any job big or small. We are bonded and hold a Little Rock Business License/Permit that allows us to work around the state.

Business highlights

Emergency services offered
24 years of experience

Services we offer

We offer full service plumbing M-F(8:00-5:00)& make weekend & after hour emergency calls. We do it all: residential & commercial; new construction plumbing to remodel plumbing; finding & fixing a leak to installing new lines.We are LP Gas certified- we can install & repair LP lines.We do home & sprinkler system winterization/install.We offer sewer camera & line locator services.We install water heaters & can handle your entire remodel kitchen/bath project.Drain cleaning, lateral lines, pumps, null

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.412 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
0%
3
0%
2
8%
1
8%
Showing 1-12 of 12 reviews
Judy D.
Mar 2016
5.0
Yes, I recommend this pro
unknown

Sharon G.
Jan 2016
1.0
$313
1.     How dare he think he could take advantage of customers?
2.     Padding the bill?
 3.    Concealing charges his wife (appointments) never mentioned?
4.     How dare he think he think he could get away with it, as a member or listed with ?Angie?s List Comp.???
5.     Would not put on ?booties? I always have available? He wore crocs and socks; socks filthy with leaves, grass, etc.
6.     Came 30 minutes late on a 9:30AM appointment
7.     No tool box, No tool bag, No Flashlight, No parts ? empty hands?
8.     ?Let?s walk around and see what need fixing???
9.     H*** no, I said to myself, that?s $47.50 right there?? $95.00 per hour.
10.   His wife knew exactly and I had a written list on me?
11.   8 trips in and out my front door, out to truck, for parts, etc. or calls???
12.   Put on new toilet guts, but said ?old flapper ok? OMG!!!
13.   Who does that when stuff all in a kit???
14.   Hour later, he said second toilet needed guts? I offered our kit, to save time, bought in 2011 (Fluidmaster)
15.   He readily put that on, but again, ?old flapper is ok? ? OMG!!! (My head was not working??) New guts mean new flapper
16.   He charges us for my guts kit, leaves ½ off toilet, toilet still broken, and never says a word til bill is written?? Still said nothing.
17.   Had no ?O? rings kitchen faucet size ? told me to go out and search for them?? He puts two smaller ones on, and Koehler faucet does not turn from right to left?
18.   I told plumbing supply store what he had done and I called Fluidmaster 800# at our toilets??
19.   Padded the bill with ridiculous charges and didn?t even know our tax was 8% - pretended not to know so he could do 10% which no town has 100 miles in all directions and probably further??
20.   Completely tried to pull wool over my eyes?
21.   We now need second plumber, but no money yet to spend.
22.   Wrote him twice asking for $102 refund?
23.   Never heard a word. He really should return $313 for all this stress to us!!
24.   I couldn?t argue about the bill, to him, any more than I did, guess why??
25.   ?Sharon, I can?t sit on your porch curb any longer, I have other calls. If you need to discuss this more, I?ll have to charge you more than $95 x 2 hours????
26.   He behaved like a major disappointment to his plumbing profession ? how dare he??
27.   His disregard for padding our bill and then not wanting to go over it, should get him taken off Angie?s List, pronto.
28.   Toilet supply line prices his wife knew, tightening faucets, easy things were the rest.
29.   *SIT DOWN FOR THIS!!! If his wife or manager (Deidre) and I?ll bet you a dollar to donuts, his wife, had said this to me on phone ? HE NEVER WOULD HAVE BEEN CALLED AT ALL, EVER!*
*$25 Travel fee????** $95 per hour and I agreed to two hours, and gas was $1.75 regular! (He admitted he does a lot of work in my town!!!) HOW DARE HE. HOW RUDE. THE NERVE. HOW CAN HE SLEEP AT NIGHT? We still want a $102 refund or $313 refund, so he never does this to another!

Jared K.
Jan 2016
5.0
Yes, I recommend this pro
unknown

Judy D.
Aug 2015
5.0
Yes, I recommend this pro
$75
unknown

Ruth S.
Jan 2015
5.0
Yes, I recommend this pro
$165
The service was good.

Tressie F.
Jul 2014
5.0
Yes, I recommend this pro
$140
Called and Mrs. Thurman scheduled the guys to come to the house in two days as they were in the middle of a big job and our problem was a small leak, not an emergency.
Two plumbers arrived. The plumbers were very courteous. I was impressed with their professionalism.  Before they ever entered the house they covered their shoes with booties so as not to track up the floor. Definite plus.
They inspected the cabinet areas under the tub and found the leak.  They showed my husband and I exactly where the leak was and fixed it so that we had no more moisture issue.
While they were there we asked a million questions about what the problem was and what we needed to do to make sure there was no mildew or mold growth.  They gave us 2 or 3 different suggestions of how we could prevent the growth.  We asked questions about where to get the materials to do this with and they made several suggestions.  They told us exactly what we needed to do. Very pleased!
After they completed that job we asked, while they were there, if they could also take a look at a toilet that was not level and an outside drain that had a raised cap that had been broken leaving the drain exposed.  They fixed both of those issues while they were there also.
So happy to have everything fixed and working properly. 
We will definitely be using their services again if the need arises.


Response from Mountain Valley Plumbing
"Thank you so very much for the great review!!! I am pleased that we left you as a satisfied returning customer. We pride ourselves on customer service and the guys are trained to ask if there are other issues they can fix while on site. I am glad to see they did this. Again, thanks for the positive feedback!!!"

Steve J.
Feb 2014
5.0
Yes, I recommend this pro
.
Response from Mountain Valley Plumbing
"Thanks for the positive review with the good rating!! We appreciate this!!!"

Ruth S.
Oct 2013
5.0
Yes, I recommend this pro
$132
We took bids on having a clean-out installed outside our townhouse for future possible plumbing problems.  I had a written quote from another plumber for $1,398 to do the work.  We've done this work in the past ourselves and knew this was a ridiculous price.  We went back to a plumbing company that had done some work for us previously and  Mountain Valley Plumbing did the same work for $132.45.  It pays to shop around.
Response from Mountain Valley Plumbing
"Wow!!! Thanks so much for the excellent review. We are so glad to have pleased you!!! This turned out to be a simple straightforward job and we only charged what time and material we had in the job. Thanks for the glowing review and we look forward to serving you and your family in the future!! By the way for being an Angie's List member this saved you 10% on this job."

Ruth S.
Oct 2013
5.0
Yes, I recommend this pro
$162
This drain has been giving us a problem for some time.  Some plumbers just gave up getting it opened and others got it opened for a time and then it closed up again.  It was never opened and operating at top performance.  Mountain Valley Plumbing, although a little pricey, got the job done and all is running just great now.
Response from Mountain Valley Plumbing
"Thanks so much for the positive review. We were glad to be of service. The fact that the serviceman did not give up on the job quickly is something he is known for--he likes to satisfy the customer and give them what they pay for. We feel that our prices are highly competitive and in fact in this area our price beats the other top competitors. We are fully licensed, insured, and bonded to do all types of work. Thanks again and we look forward to working with you again!!"

Doris R.
May 2013
2.0
$95
Technician arrived , I showed him the heater.  It took him less than five minutes to tell me the heater had been turned off.  He turned valve and stay a few minutes to make sure it came on .   Technician tried to locate boss to check on charge, could not find him.  Gave me bill for $95.00.  I gave him a check.  I was charged and hour labor plus trip fee.
Response from Mountain Valley Plumbing
"Thanks for the A ratings you did give--we take pride in being prompt and courteous. Your review indicates that you were not unhappy with anything other than being charged for such a small amount of time and I understand. We have overhead (such as workers comp insurance, general liability--for all home owner protection--wear and tear on service vehicle, gasoline expense, office expenses, etc) and so the cost of getting to your job and working for up to one hour is what we have to charge to provide quality, prompt, and professional service. The fact that you have a gas water heater meant that it had to be relit in order to get it going (it is our policy to check out the burner assembly to make sure there is not a problem when relighting it) and you mentioned that he stayed around a little while to make sure the water heater was working properly. When he arrived you had no hot water and when he left you, he made sure the water heater was producing hot water, therefore he did provide a service to you that did cost our company to provide. We would like the opportunity to serve you again in the future. Thank you."

Charles P.
Jul 2012
5.0
Yes, I recommend this pro
$350
Did have to make a return trip but it was to correct a leak that was hidden by a valve the first time.  No charge for the return trip  Was punctual and professional, did what needed to be done.
Response from Mountain Valley Plumbing
"Thank you for the comment and taking the time to rate us. We pride ourselves on customer service and proudly warranty all of our work. Thanks again!!"

Sharon G.
Sep 2011
5.0
Yes, I recommend this pro
Mountain Valley Plumbing was beyond terrific! The owner, Chris Thurman, was very helpful and knowledgeable. He made sure that everything was done correctly and to our satisfaction.
Response from Mountain Valley Plumbing
"Thank you so much for taking the time to rate and review us. We appreciate you being the first to do so!!!"

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Mountain Valley Plumbing is currently rated 4.4 overall out of 5.

Mountain Valley Plumbing accepts the following forms of payment: CreditCard

No, Mountain Valley Plumbing does not offer free project estimates.

No, Mountain Valley Plumbing does not offer eco-friendly accreditations.

No, Mountain Valley Plumbing does not offer a senior discount.

Yes, Mountain Valley Plumbing offers emergency services.

No, Mountain Valley Plumbing does not offer warranties.