Natural State Heat & Air

The best part was them driving away from me down the street. The level of knowledge that the techs had was poor based on them wanting to try to upsell no matter what was wrong with the system. They tried to tell me more was wrong with the system, that there was nothing I could do with the system, and incorrectly setting the system up for us. We had to have someone else come out. They were over selling freon in the unit, rather than evaluating both systems, and the pressure of the flow were all correct, especially the volume of duct work that went through the size if it was the correct size. Overall they did not evaluate and treat the system problem. They were never late. It was a poor experience because they were poorly trained. 

unknown

Their service was great and their prices are reasonable. I was very pleased with their ability to finance this service with no interest for 12 months.

I initially got in touch with Natural State through our home warranty company (AHS) to diagnose some problems with our A/C. The first technician they sent out was great and walked me through the issues our system was having. Shortly after he left, I got a call from their sales rep with our options, including the cost for a full replacement. After some haggling with AHS, we decided it was indeed time to replace the entire system. 20 years was a good run for the Carrier equipment we had. I used Angie’s List to find the top three A/C contractors in town and got bids from all three. Natural State beat all of these guys by thousands, pretty much making me an offer I couldn’t refuse.

The next week, they drove all the way down from Little Rock install the new Lennox system. On the first day, they were running late but eventually got going with two guys from the company and a third extra guy to help. These three were a bit unexperienced, but stayed late to get as far as they could. The next day, they came in full force with a crew of four plus supervisors and the work went smoothly despite the rain. By lunchtime, we had A/C again and the job was completed. My only complaint was that it wasn’t really clear on who was hauling away the old equipment away. One of their guys said he’d be back that evening to pick it up, but maybe he misunderstood me saying something about doing it myself. Either way, this wasn’t a big deal to me. I don’t mind picking up some extra cash at the scrap yard. Everything else about their work was absolutely awesome. They were very responsive to my requests and the price can’t be beat. I’d recommend them to anyone needing heating and A/C work.

The company's owner came out promptly and gave an estimate. His work crew came out on probably the coldest day in January 2014 and got to work. They were polite and efficient. My only problem is that I never received an itemized statement. I have called the office and I have sent emails.

They were quick and professional, and got the part in on last Tuesday. When they left, things were working fine. However, my furnace stopped working so I called Natural State direct. They were flexible in working with my schedule and dealing with my home warranty company. They've been very responsive and will be coming back out tomorrow.