Koolvent Aluminum Awning Co

Ron @ Koolvent came to the house, took measurements and provided a price to me a few days later. The price was agreed and he ordered the supplies. One of the installers came to look at the site saying he wanted to know what equipment to bring as the porch is on a deck and elevated up to 4 feet above the ground. The installer said, all is OK and he'll see me next week. This was in February 2020. Then Covid arrived and I did not hear anything for a few weeks. I didn't pursue given the situation. Fast forward to late May, I called to inquire and Ron told me this time his installer was not comfortable now because there is a pool pump at one side of the deck. For this reason he said he would not continue with the project. I asked why on earth he never called me and the answer was he was busy. I find this lack of professionalism unacceptable and would advise others to think twice before considering working with this organization.