College Hunks Hauling Junk & College Hunks Moving
About us
COLLEGE HUNKS HAULING JUNKĀ® AND COLLEGE HUNKS MOVINGĀ® is the only national junk removal and full service moving company. Every College Hunks franchise location, truck and team member is fully licensed, bonded & insured in accordance with the standards set forth by the American Moving & Storage Association. Maybe you're moving your home or office across town, across the state or across the country. Maybe you need some appliances removed and recycled or old furniture donated to charity. Maybe all you need is a HUNK with a strong back and a big truck. No matter what you're situation, you can always count on College Hunks to provide you with a 100% Stress-Free experience! Email us at [email protected]
Business highlights
Services we offer
& Labor Services., Donation Pickups, Junk Removal, Local Moving
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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82% | ||
6% | ||
0% | ||
0% | ||
12% |
The morning of moving day, Nolan called and verified we were ready. Two movers showed came with a 22 ft truck. We spent about minutes going over paper work, then they got started.
They work very fast and efficient, while still being careful. They did not damage anything and finished in halt the time we thought it would take.
I would not hesitate to hire them again.
The provider performed the debris loading and hauling service exactly as represented, for what I believe was a reasonable and fair price (considering the volume of debris and the distance from the debris pile to the dump truck). They called me 30 minutes prior to arrival to confirm the scheduled appointment. Prior to performing any work, they gave me a no-cost, no-obligation estimate (which I then approved). Both members of the crew were friendly, courteous, and hard-working. As soon as I approved the estimate, they immediately began loading the truck and did not stop until the job was completed.
I plan to use this provider in the future for loading and hauling of all kinds of heavy and voluminous objects (whether indoor or outdoor).
The original date of the move was scheduled for Friday, May 31st. I scheduled several days in advance. On friday morning, the same young man, and quot;Nolanand quot; called and advised they needed to reschedule my move due to some conflicts on their end. I agreed and we rescheduled for 9 am on Monday, June 3. At 8 am on Monday, June 3, Nolan called and said he had a problem, stated and quot;that one of the movers scheduled for your move, his fiancee is pregnant and went into labor last night, and the other guy (who is my roommate) was throwing up this morning and and quot;called in sickand quot;,- he said he would find someone else but they would have to delay the move until 2 pm that day. This seemed highly irregular, but as I was already behind on my moving deadline and didn't think I could contract another company on such short notice, I agreed. At around 12 noon, he called to say they were in Benton and would be there in about 15 minutes (again throwing off my timeline).
When they arrived, he tried to upsell me on the insurance. During my initial phone conversation with them, he and quot;Nolanand quot;, assured me they were bonded and insured. I told him I had some electronics and musical instruments that were very valuable, and he said of course, they would be fully insured. It turns out that their insurance only covers your items for 60 cents per pound (an item that weighs 100 pounds would be valued at only $6.00 no matter what it is!). Of course, I could and quot;purchase additional insuranceand quot; at a much higher rate. When I declined the and quot;extra insuranceand quot;, he seemed to lose interest.
When I asked for the manager's name, Imagine my surprise to find out that Nolan IS THE OWNER of the local franchise/company. When I tried to explain my situation and my concerns, he interuppted and said, and quot;You realize you are paying me to listen to you, right? and it won't change anything. and quot; [at this point I should have just sent him on his way and hired someone esle ] He also brought two additional movers/men with him, when I questioned this as I had only authorized 2 (there is an extra charge for each additional mover), he said he knew they'd be needed and that he'd and quot;cut me a dealand quot; by only using 3 to load and then he himself would not be at my new residence to unload. He charged me $130/hr for the time loading and driving time to Conway (which took them 1.5hrs, 30 min longer than it did me) plus $120/hr unloading time.
As soon as he realized I was not going to be upsold on anything, he was in a great hurry to get things on the truck and was very rude and made many inappropriate, even antagonistic comments about the whole process. When I questioned his knowledge, he was very rude. Example: I have a 55and quot; LED HDTV, he had no packing materials for it, instead asking me if I had the original box in came in. I did, and he retrieved it from my attic, but after looking at it, he couldn't figure out how to put it back in the box (the stand it was on needed to be removed- a total of four screws). I gave him a screwdriver and even and quot;held the screenand quot; for him while he attempted to remove the stand (the plastic one that came with it, about 6 x 12 inches). He tried to remove 2 screws and then just gave up saying it took too much time. His solution was to carry the TV to the truck and place it directly on the floor of the moving truck, saying he would just put a strap around it and strap it to the walls. No padding, nothing. I asked if he planned to put moving blankets on it or how he was going to protect the screen, he replied and quot;it'll be alrightand quot;. At this point, I made them put it back in the house and I moved it later myself. The same with a concert harp I have. The two items I really wanted a and quot;professionaland quot; mover for, and I ended up moving them myself as I didn't trust Nolan.
At the other end of the move, once arriving in Conway, it went somewhat smoother. The two guys who work for him were courteous and helpful.
The whole experience was unprofessional, terrible, very shady and I most definitely would never use them again. I had used them to literally move my items, as I had pre-boxed and and quot;stagedand quot; my belongings myself with the exception of the TV. I can only imagine how much it would have cost had they actually and quot;packedand quot; anything. I paid them $460 and felt like very little was actually accomplished.
"We rescheduled the move to Monday at 8:00 because the client agreed she needed more time to pack her items. Unfortunately, 2 employees called in so I had to wait until our morning crew was done and pull them to this 12:00 job. I came to this job to make sure this move was completed within her budget... as that was her number one concern. We loaded a 2 bedroom house with appliances in 1 1/2 hours and only charged her $20 more dollars, if we only sent 2 people per her request the job would have been out of her budget. We are bonded and insured with property and casualty up to $1,000,000. Our base released value of personal goods is .60/lb which means 100lb item we carry $60.00 liability which you can increase for a minimal fee. She didn't want to increase her coverage so I proceeded to load her items. She pulled me to the side and started to explain why she moving and so on while I was trying to save her time and money so I simply stated "Ma'am I don't want to be rude but I know cost is an issue and you are paying me to listen to you." Looking back I can understand how this could be offensive and I wish I could take it back but if my clients number one concern is price then I want to be able to meet that need. Concerning the tv, it was the original box but didn't have the foam to protect it therefore offering no protection. I realized this as I was taking off the base and decided to leave it on and strap it to the wall with a pad. We would never put a tv on our truck un-protected. She didn't feel that it was safe and instructed us to leave it. I do take responsibility for being 4 hours late and I apologized. We did complete the move under budget when driving from Benton to Conway and not charging any travel fees and not to mention that not 1 item was damaged. In hind site I could have handled this situation differently and for that I am sorry and promise to do a better job next time. I am just glad that we completed the job within 4 hours and everything arrived safely. If you have any questions or comments for me concerning moving you can reach me at 501-960-0162 or by email at [email protected]"
Licensing
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