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Brandon Moving & Storage Inc

Founded 1960 • With Angi since September 2006

4.0

(12) Verified Reviews

Business Details

Phone Number

Address

10505 Maumelle Blvd

North Little Rock, AR 72113

Description

When you think of Bekins, you think, "This is moving." For more than 120 years, families like yours have trusted Bekins Van Lines to move them. Bekins has the experience and expertise you need to get you to your new destination smoothly and efficiently. New home, new community, new friends – moving

Verified Reviews

A few reviews for this pro...
1.0

09/25/2021


Patrice H.

They tried to take advantage of my wife- $5000 quote. A quote from a recommended competitor- $1000-1500.

Description of Work
Quote only

Category moving companies

1.0

09/04/2020


Carol C.

Our experience with Brandon was a nightmare. In four decades of moves we’ve never had such a horrible one. We had thousands of dollars of furniture damage, much of it from how items were thrown (literally; we watched) on top of one another on the truck. Books, dishes, glassware, pottery and precious family antiques were destroyed from sloppy packing. A sharp cornered box was packed inside a silk lampshade. Some items were simply missing, like bookshelf supports, a table part and the piano's music stand. The woman marking the pre-move condition of items over-marked like crazy—for ex, “worn fabric” for a chair in perfect condition, and when we asked to see the wear, she pointed to a ½” thread sticking out from a seam. A packer packed a coffee machine still filled with coffee and labeled with a post-in note “Don’t pack,” as well as all of our kitchen liquids. Our possessions went into storage for three years, and when they came out, despite the fact that Brandon had done all the damage, they refused to pay a cent. We were blessed that the Bekin company in our new city treated our items with care and made good on all repairs and replacements. If you value your possessions, time and sanity, do not use Brandon!!! (I'm including a few photos of the 14 pieces of furniture and other 64 items damaged.)

Description of Work
Brandon packed our possessions and moved them into storage in another state.

Category moving companies

2.0

05/10/2017


LONNIE T.

I believe that I was the victim of a bait and switch by Brandon Moving & Storage Agent for Bekins Van Lines. The first warning sign was when I spoke with Brandon Moving & Storage co-owner Don on April 7 (more than 2 months after our initial telephone conversation when he gave me their original estimate). During the April 7 conversation, he added up to an additional four hours to the original time estimate needed to complete a local move only one business day before the move. The last-minute inflated estimate was the highest of the four companies I considered by a large margin including the companies that completed in-person estimates. Unfortunately, the ethically questionable and unprofessional behavior did not end there. 1. The workers stole money from me by not working the hours they claimed. It is hard to believe that the crew leader had the audacity to falsely claim they worked 11 hours when throughout the day I saw workers standing idle, laying on the padding (the crew leader), dawdling in the truck when they thought I was in the apartment, avoiding lifting any item more than 20 pounds (the thin guy) or slowly folding padding. One of them took a long bathroom break within 20 minutes of his arrival at my old apartment. At lunch time, not only did the bald guy specifically tell me they were taking an almost 40 minute lunch break, they took breaks whenever it suited them. The group took a short break before lunch; they took another break after they loaded the truck; they took another break during the rain. Not one of them worked anywhere close to the 11 hours claimed. To be clear: four Brandon Moving & Storage workers took two hours longer to unload an 80% full truck than the three men who unloaded an 100% full truck during my arrival at my old apartment a few years ago. Because the men were working so slow I told them to leave certain items. I had to make many trips to my old apartment to complete the move. 2. Brandon Moving & Storage inflated the time estimate by 25%-40% the business day before the move. They claimed to have worked over their highest estimate by one hour. When I expressed my concern, Don dismissed this concern since this is how the bait and switch works. In retrospect, Don’s refusal to send an estimator months ago should have concerned me much more than it did. 3. I pointed out a piece of damaged furniture in my extremely crowded new apartment. After ignoring my comments about damage to a wood shelf, the crew leader wanted me to sign a series of documents. Some of the documents clearly should have been disclosed and agreed to BEFORE the move not after. Even though I had a suspicion that the crew leader was minimizing the content of the documents, I signed them just to get rid of a crew that had overstayed their welcome. After I insisted that he record the damage to the furniture, he took a smart phone photo which he claimed that he would send to the owner. Of course, he never did. To continue his stream of falsehoods, the team leader claimed that since I declined the supplemental insurance there was no coverage even though 60 cents per pound was standard. How would any honest mover legitimately expect one person with hundreds of possessions to examine all of them in a crowded residence to realistically say there is or is not any new damage minutes after the move is completed? Their goal is to get you to sign the documents regardless of whether there is any damage. 4. Even though I signed a document claiming there was no damage, Don wrote that he would pay my damage claim though I have yet to receive any payment. You know, the check is in the mail. 5. Cursing, lying, and making racist comments were par for the course during the 10+ hours I had to endure with the Brandon Moving & Storage workers. After I told one of the workers to be careful loading a $2,000 electronic device with FRAGILE printed all over the box, I heard the bald one in the distance say, “**** you, sir”. As bad as that was, he was the hardest worker by far as two of the workers actively avoided doing more than the bare minimum. 6. Professionalism and respect must cost extra based on my experience with them. The crew leader used my work gloves without permission. After I told him he was wearing my gloves, he never offered to remove them and continued to wear them throughout the day. I had workers asking for water for 10+ hours and food near the end. Why would they come to work without the tools necessary to complete the day whether it is food, water, gloves or wedges to hold open doors? 7. Since no inventory of boxes was performed, I will never know if something was missing amongst the more than the 110 containers I had. This was my second local move in addition to three long-distance moves. I have never experienced such a shameful willingness to take advantage of a customer during a move. Based on my experience, I find it hard to believe that this was an isolated incident. Don stated that unless I ceded to his demand to meet in-person, my concerns would not be addressed. If Don responds, he will want you to think that the job was well-done when obviously it was not. In the end, the bill was almost double the original estimate. Word to the wise. a. Demand in-person estimates. b. Determine a schedule for rest/lunch/smoke breaks before work begins whether it is every 2 or 3 hours or whatever. Any vagueness will be used to take advantage of your wallet. c. Demand an inventory be taken. Take photos of your possessions before the move. d. Document any unprofessional behavior if you have a smart phone. f. Examine your possessions for damage before considering signing anything no matter how innocuous it seems. You have up to 9 months to make damage claims for interstate moves. g. If you are not sure if there is any damage do not sign any documents. h. If they make you feel uncomfortable for not signing or there is pressure to sign, call the police. i. Do not pay cash, ever.

Description of Work
A local move

Category moving companies

Service Provider Response

Mr. [Member Name Removed], Obviously we have come to an impasse regarding your recent move. There was absolutely no bait and switch. Our pricing/time estimate changed as you changed the scope of the move. An in-person meeting was requested based on the severity and unusual nature of your claims. If our offenses would have been as grave as you describe, it seems that a face-to-face meeting with company ownership would be something you would welcome. Further, in an attempt to accommodate your move in a timely manner we provided a fourth man for the entirety of your move at no charge. If you will look at the rest of our reviews online (Angie'[Member Information Removed] List, Google, Facebook, etc), it should be apparent that the experience you are describing is not how our company does business. Perhaps false expectations on your end played more of a role in your dissatisfaction that our actual performance.
5.0

11/28/2016


Susan N.

Very well. The movers were very careful with our furniture and boxes; nothing was broken and they took care wrapping the corners of the interior walls so no damage was done to the house we were moving out of or into.

Description of Work
In state move.

Category moving companies

5.0

12/15/2015


Marilyn R.

Description of Work
This was the second time we've used Brandon Moving and Storage in North Little Rock and we are extremely pleased. We found them to be professional, courteous, and fair in their pricing. We were given a thorough estimate, the men who moved us were fantastic. They worked a long day with great attitudes and we felt confident we'd hired the right team. I've written the owners to thank them for their service. They deserve the A! We would certainly contract with this mover again.

Category moving companies

Service Provider Response

Mrs. [Member Name Removed] Thank you so much for your kind words! Feedback like this is invaluable and we truly appreciate your business. We will certainly share your sentiments with Robert and Bubba. Merry Christmas and Happy New Year from all of us here at Brandon Moving & Storage! Kyle Pryor & Don Henson Brandon Moving & Storage Agent for Bekins Van Lines 10505 Maumelle Boulevard North Little Rock, AR 72113 (501) 228-5757
5.0

10/27/2015


Joyia Y.

Description of Work
Brandon Moving and Storage moved all of my furniture and personal belongings, including a very heavy upright piano, from a second-floor apartment into a new house. They did an excellent job with the piano! I was especially impressed with the care that they took wrapping each piece with blankets and covering the entry and hallways with cardboard to protect the floor. The crew worked efficiently and completed the job in about the amount of time I expected. I thought that the price was great for the service provided. We received quotes for moving just the piano or the whole apartment and it was very worthwhile to have them go ahead and move everything. Great job, Sacha & crew.

Category moving companies

Service Provider Response

Thank you for your kind feedback! We appreciated the opportunity to be of service and will certainly pass along your compliments to Sascha and the rest of the crew. Please let us know if we can ever be of assistance in the future!
5.0

09/23/2015


Bruce H.

Description of Work
The guys there were great. They worked with me on my schedule to make everything go smoothly. They even brought back a ladder that was left on the truck accidently. | |

Category moving companies

Service Provider Response

It was our pleasure to assist with your move! Sorry for the initial oversight on your ladder. Thank you for being patient with us on getting that back to you.
5.0

08/12/2015


ROLF W.

Description of Work
The company moved our household belongings to a location in Arizona. We have moved 3 times before with national movers. Some were just short of disastrous experiences. This move, however, with Brandon was smooth, flawless, on time, courteous, professional, friendly, ... just perfect. Nothing was broken. We are experiencing 'customer delight'! I don't know if a move across the country can be perfect, this move was close to being perfect.

Category moving companies

Service Provider Response

Thank you very much for your business! It was our pleasure to be of service.
5.0

10/15/2014


Donna T.

Category moving companies

5.0

08/15/2013


Alison H.

They were very professional and kept in close contact with us. They did a really good job.

Description of Work
They packed us up and moved us across states. They also moved one of our vehicles and will be picking up all of the empty boxes.

Category moving companies

1.0

06/30/2013


Steven P.

I contracted Brandon for an international move and provided all the details of the location we were moving to 2 weeks before the scheduled collection of my goods. The movers arrived and packed up my possessions and finished a half day later than promised. All the required forms were filled out and given to the movers on the first day of the 3 day move. At the end of the 3rd day once all my goods were packed into the container and enroute to the port, I paid Brandon the agreed fee of almost $15k and they marked my recipt "paid in full". All was good at this stage. About a week later, I got an email telling me that they had not priced the move correctly and that I needed to pay another $700 in order for my goods to be delivered. They had all the details of the delivery location 2 weeks in advance of the move and just had not bothered to check that the original estimate they gave me was correct. I corresponded several times with them and they refused to admit any fault or to do anything other than tell me I needed to pay the $700. Had they told me of the price increase before the move, I would have had the opportunity to use another vendor. They way they did it ensured they had the lower bid and still got paid enough to earn a good profit. Do not under any circumstances use Brandon Moving and Storage as they are without ethics or any sense of professionalism.

Description of Work
Acted as the primary contractor in an international move, including packing all the goods into a container and organizing all aspects of the move. For this, I paid them almost $15k.

Category moving companies

Service Provider Response

Apr 12: In-home survey performed Apr 15: Quote provided for moving services from Little Rock, AR to Dublin, Ireland. Customer was uncertain of actual destination in Ireland so a mutual decision was made to use Dublin as a general point of reference. It is stated at this time that if the final destination is not Dublin then there will likely be an adjustment to the quoted rates. May 6: Customer accepts quote May 7: Paperwork is sent to customer. It is requested that he complete and return the paperwork along with a copy of his passport and EIN number. May 8: Clarification of payment in full upon pickup and confirmation of 5/29-31 as dates for pack/load. Customer reminded to return paperwork and additional documents once complete. May 22: Customer calls to confirm 5/28-30 as pack/load dates. We remind him of previously scheduled dates of 5/29-31. An attempt is made to reschedule but that was not a possibility with only a week of notice. Paperwork has still not been returned at this point. May 30: International carrier emails our office requesting the customer's completed paperwork. A second email is sent from the carrier with our office and the customer as joint recipients. May 31: I email the customer requesting his paperwork (this is now the third day of the pack/load process). I inform him, per the carrier, that his shipping container will not be allowed to leave the rail yard in Memphis until the completed paperwork is returned. This policy is required for all international relocations. Customer is advised that if the paperwork is not returned by 6/4 then a delay fee of $125/day will have to be enforced. Customer calls the carrier regarding storage in Ireland as the final details of his housing have not been squared away. Customer states in his email that he will return paperwork tomorrow (four days after pack/load process began and almost a month since original receipt of the paperwork). Customer is also advised again of the need to obtain an EIN number. Later this evening, customer sends an email containing all requested paperwork and compliments the pack/load crew on an outstanding job. Jun 1: Carrier questions the paperwork. Insurance documents state Cork as the destination and the shipper's profile states Limerick. Due to the original quote being for service to Dublin, the carrier is understandably unclear as to where the household goods are to be delivered. Customer responds saying that the final destination will be in County Cork but the address has not yet been determined and he should be able to further advise on 6/3. Jun 3: Carrier advises our office that County Cork is approximately 160 miles from Dublin and that charges may be slightly different than the original quote. The Destination Agent in Ireland is asked to advise of delivery charge for Cork instead of Dublin. Jun 4: Destination Agent advises that an additional $700 USD will be required. Customer is advised of the additional amount but disputes his liability for the charge. He claims at this time that he told me approximately two weeks ago of the new destination. There is no record of Cork until his email from late in the evening on 5/31. Jun 5: Customer again states that he informed me of the delivery to Cork via a phone call approximately two weeks prior. I honestly do not recall any such conversation. If I would have been advised of a delivery location other than Dublin, I would have revised the written quote and sent a copy to the customer. The $700 difference in pricing is approximately 5% of the total cost for the move. Relatively speaking, that is not a large variance. If this move was reversed and we were asked to accept in inbound shipment from Ireland to deliver to a residence in Little Rock and then after the fact informed that it was actually going to Fort Smith (comparable distance of Dublin to Cork), our charges would increase by approximately the same amount. Jun 7: After a complete and thorough review of the file, the customer's request for us to absorb the extra $700 is denied. Jun 8: Customer threatens poor reviews, legal action, etc Jun 10: Customer informed that our decision is final. Jun 30: Review posted by customer on Angie's List
5.0

09/19/2006

They did an efficient, careful job and took good care of my things. They were very professional and took care of every request and question I had. Everything went smoothly and they didn t damage or lose anything.

Description of Work
They packed up and unpacked my entire household goods from my very large house and moved us about 500 miles.

Category moving companies

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    Business Highlights

    Emergency Services OfferedEmergency Services Offered
    Storage
    Bonded
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    No
    Payment Options
    Check, Visa, MasterCard, American Express, Discover
    Senior Discount
    No
    Emergency Service
    Yes
    Warranties
    Yes

    Services Offered

    PACKING, MOVING AND STORAGE.

    Services Not Offered

    Ask for Details

    Frequently Asked Questions & Answers about Brandon Moving & Storage Inc

    How is Brandon Moving & Storage Inc overall rated?

    Brandon Moving & Storage Inc is currently rated 4 overall out of 5.

    What days are Brandon Moving & Storage Inc open?

    Brandon Moving & Storage Inc is open:

    Monday: 7:00 AM - 5:00 PM

    Tuesday: 7:00 AM - 5:00 PM

    Wednesday: 7:00 AM - 5:00 PM

    Thursday: 7:00 AM - 5:00 PM

    Friday: 7:00 AM - 5:00 PM

    What payment options does Brandon Moving & Storage Inc provide

    Brandon Moving & Storage Inc accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover

    Does Brandon Moving & Storage Inc offer free estimates?

    Yes, Brandon Moving & Storage Inc offers free project estimates.

    Does Brandon Moving & Storage Inc offer eco-friendly accreditations?

    No, Brandon Moving & Storage Inc does not offer eco-friendly accreditations.

    Does Brandon Moving & Storage Inc offer a senior discount?

    No, Brandon Moving & Storage Inc does not offer a senior discount.

    Does Brandon Moving & Storage Inc offer emergency services?

    Yes, Brandon Moving & Storage Inc offers emergency services.

    Are warranties offered by Brandon Moving & Storage Inc?

    Yes, Brandon Moving & Storage Inc offers warranties.

    What services does Brandon Moving & Storage Inc offer?

    Brandon Moving & Storage Inc offers the following services: PACKING, MOVING AND STORAGE.

    Are there any services Brandon Moving & Storage Inc does not offer?

    Ask for Details