Bob & Ed's Heating & Air Conditioning

THEY MADE TWO TRIPS, DID"NT FIX THE FIRST TIME THAN OVERCHARGED ME FOR A PART,. THE PART LIST PRICE IS $18.98 THEY CHARGED ME $113.00. THEY SAID THERE WAS NO CHARGE FOR THE SECOND CALL, THEY BUILT THE CALL INTO THE PRICE OF THE PART. THATS DISHONEST.

Tech diagnosed the problem quickly. Repaired sensor and showed me how to fix should it ever happen again!

it went very well. They came almost immediately, got the parts within a day, and did the work quickly.

Excellent!!!

Very well, The price was 5-10% less than the other two companies, and the unit was more highly rated and fit the space better than the others. The sheetmetal transition ducting is beautiful and much better than what it replaced.

I've worked with Bob & Ed's before. They were prompt, professional and had a competitive price. Will definitely use again!

Great! The job was more involved and took longer than they anticipated, but they stayed with it and made sure everything was taken care of appropriately within the cost of the original bid. That's some "customer-first" service to be sure! There was a minor miscommunication about final clean-up, but Doug and Beverly and the rest of their team were champion professionals in getting this resolved. Excellent work all the way around!

It went really well. They were very professional and showed up on time. They explained what they were going to do. They were unable to do the duct work on the same day however they scheduled it the time that was good for me. I think their prices are fair. I would definitely hire them again.

They were professional, on time, thorough and explained their work

Excellent! On schedule, on budget.

Extremely responsive, competitive pricing, very professional in all interaction and installation.

Everything went great. The technician had installed new thermostat and checked the units quickly.

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Called them on a Saturday. On-call guy called right away, happened to be nearby and was at my house in 30 min. Prompt, efficient, friendly, reasonable. Great experience.

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I have used this business several times since purchasing my house.  They inspected the until before I purchased the house and managed to get the unit working with some time and problem solving.  Home warranty replaced the unit last year but heat went out this week.  They have and after hours service for emergencies and a 24 hour message service.  Left a message late one night and got a call first immediately the next morning.  My unit was repaired less than 12 hours from the phone call.  AND, when I was talking about the age of the unit, The serviceman said he would check on the warranty of my unit when he left to get the part.  He returned and said that Bryant would honor the warranty.  HOW HONEST IS THIS COMPANY?  I know that other service providers would have wanted to charge me and go on, but the effort of this man and his company saved ME over 450 dollars!  All of the service guys I've met are really fantastic, honest great people.  The house had a very old thermostat, and they replaced that as well.  
This is the only company I can recommend.  I've owned many properties in the 3 decades I've lived in Arkansas, including rentals.  I've had a lot of frustration with many service providers but will use this company exclusively.  
It is VERY hard to find a company that stands by their commitment to time.  The employees call when they say they will, they always show up ON TIME when they say they will.  
Thanks to Angie's List on this one.  Wouldn't have known about this company without the ability to read profile/reviews of top rated companies.

Everything went like clock-work, true professional.

I called for an estimate and John came out the next day and gave me a quote to replace the entire system that was well below previous estimates.  It took about week for them come out and replace the unit due to it being the middle of summer and being busy. It took most of the day but they got it in and up and running before they left. Communication with them was great and they were very professional and prompt. I recommend them to anyone.

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Very smooth.  Showed up exactly on time.  Explained the service and answered all my questions.  Very professional.

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They were there on time, did the job that I asked for, and didn't try to sell me anything.  You can't beat that!

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