Bill's Lock and Safe Inc

Everything went great . The service tech was on time and had the keys made in a short.... Thanks

Arrived at appointment time and did excellent job. Highly recommended!

They arrived on time and completed the job in a timely manner. The locksmith Eric was very professional and throughout during the entire installation. I will be using them again in the future.

Bill's lock and key overcharged me. I don't know if it was an honest mistake, but the service tech over-counted the locks being re-keyed by 1 (One door to a storage room had only one lock. All the others had 2 locks.) They didn't show up for the appointment, but they came several days later. There work was good, but I'm a little annoyed that they overcharged me by the price of 1 lock (over 10 dollars, I can't remember the actual price per lock).

Great. The cost was cheaper than quoted because the entire lock did not have to be replaced.

They failed to show at the scheduled time, called me to reschedule for the next day and then failed to show up again or call to explain.

They set an appointment. NO SHOW! No call. People pay attention to this info! I was having locks changed as a consequence to a home robbery. Wasted my Saturday afternoon and compromised my security in an already bad situation. I counted on them because others gave decent reviews. When bad things happen to good people, seeking help from unreliable people just pours salt in the wound. Shameful way to run a service business.

Locksmith arrived within 2 hours of calling dispatcher. Professional, cordial, polite, knowledgeable. Quick work. Reasonable fee.

The dispatcher sent a locksmith quickly; within 2 hours. This was first thing the morning after a major holiday. The locksmith called me before arriving. They introduced themselves on arrival. The two locksmiths were clean, they?behaved very?professionally and courteously and they were very quick with the work. Very reasonable fee. I couldn't be more pleased.

I don't know because they never responded.