Air One

I interviewed 3 companies n got 3 estimates lowest being 4000 and this comp was highest. I went w this comp because of the name n they promised me a Lifetime warranty on unit. I called owner n clarified definition of lifetime n he said as long as I lived in house unit was covered completely.   Installation was completed in a day without an air leak check ever being done on my ducts in attic which was one of my big concerns and I was left with a hole in my wall they did not have a vent cover that would fit the new air intake .....it wasn't a standard size.  It was late n the installation guy n his partner lft n the AC did not work all night. I called called no one answered the phone that night or at all until around 4 on Friday when the installation guy calls me n says he is in Fayetteville it's his birthday and he would see me on Monday.   Long story short the same two men came n it took them another four hours to figure out what they had done wrong n fix it.  Since that time they had to replace my thermostat twice because the one they sold me would not work w unit installed so now I have a plain jane thermostat instead of the fancy one I wanted so I could stop my kids from changing it.  I called four times asking for the A/C Paperwork and the warranty n they to this day a year later have not sent any paperwork. I paid an extra 300 for a maintenance contract n he said they would come twice a year to check it n do main n I have only seen them one time.....ON NEWS SAYING THEY LOST THEIR LICENSE.   I feel really stupid cuz went to attic to put a Xmas snowman up and my son noticed that two of my ducts had holes in them n he said looks like I need to get someone up there to reseal the ducts cuz spiderwebs were blowing .....they never chked my ducts like I asked them to.  I feel like a FOOL. Still waiting on PAPERWORK for warranty promised way overpaid for a crappy product n crappy service

Same as description for service NOT performed. Don't get ripped off by this sham company!

I used Air One because my home warranty company required me to use them.  They had some problems routing the new air ducts, so to make a path for the ducting, they carved out a portion of one of the concrete beams in the basement supporting the upper floor. They told me I'd get a rebate from the manufacturer of several hundred dollars.  The rebate never showed up as they kept promising, though I called them regularly every couple of months to ask about it.  About a year and a half later, after several attempts to get the rebate from Air One, I called the manufacturer directly, and they told me they had already sent the rebate to Air One THE PREVIOUS YEAR.  I called Air One and they were quite rude about it.  I drove to their office to pick up a check that day.  They also they sent me several invoices for a repair visit they did not do.  I told them it was not a valid charge, but they kept sending me invoices over the period of more than a year. I was furious, and called the Attorney General's office to register a complaint.  I would strongly advise anyone to avoid Air One at all costs.

I did not like one thing about Air One.  Our central heat would not turn on.  The best I could tell it needed a new igniter.  I was  at the air base when he came out, but my wife was home. On line, I found prices of the igniter to be anywhere from $20 to $48.  He charged me $189 just for the part, and an additional $85 service charge.  I had some words with the office manager, Christine, and she threaten to sue me.  I plan to contact the Attorney General's office, the Consumer Protection Agency, and the Better Business Bureau, because he overcharged me for the part.  He did a good job repairing the furnace, but I was not happy with the charges. Hell No!  I will never use him again.

See above. I am not alleging fraud, but there is a complete lack of professional responsibility with this company. We had heard things from the people who regularly service our heating and air unit, but didn't really believe it. Now we do.

There were plenty of "starts", no "finishes".

The inspection revealed only a minor problem that was fixed. Repair person did advise us that our system was older than predicted life cycle, but did not attempt to sell us a new system. Price was covered under service charge of our home warranty, which chose the company. We were ;very satisfied with the service we received.

The process went great and I was very pleased with the results. They were fast, on time, and courteous. I wished they would have cleaned up a bit more, but I had it taken care of in about 10 minutes. My house is cool, clean, quiet, and and much more efficient now.

Starting with my first phone contact: crisp, professional and warm. Only "B" grades because I had to call to discover a delay in the technician's arrival--there was a very good reason, but I wish they had initiated a call to alert me. They did, however, honor their commitment to be at our home on the afternoon agreed upon, even though it was late afternoon before the tech could get to us. We pay a flat $75. fee for service through our home warranty program, so I can't really assess the charges. The work was done quickly, and we have had no problem with our heat pump since the service call.

Only minor repairs were needed, but they recommended an complete replacement. They are prompt and punctual...to begin running their scam! Watch out. This company is the worst.

We have a yearly contract with this company. They came out twice a year and they gave us a report on everything they did. They were always respectful. I would recommend this company to others.