Advantage Service Company

We were satisfied with their work and they did a good job

Over the course of 1 year, I had a contract with Advantage. I noticed a pattern with some of the guys. They came in and talked and talked (I too did some of the talking) not related to the work they were hired to do. I got charged for all the time they spend at the house. I called them once to check the noise the washer was making. They showed up early, and washer was running. He talked to me for 30 minutes saying he had to wait until washer was done. After 30 minutes he stopped the washer, took the front cover off, and told me it would be cheaper to get a new washer than to have it fixed. I got charged for 45 min’s of work. Also, at times the tech came with a helper. One time the helper only went to the truck to get things. I ended up paying for 2 people doing the work. I don’t think it is right to pay for a helper, when the helper is not doing any real work, probably just learning the trade. I must say any and all work done, was done right.

Technician came and figured out that the drain lines froze and tripped the safety mechanism, shutting down the unit. He cleared the ice from the lines he could access, requesting that I run a space heater near the remainder of the lines. He got the unit running again and I haven't had issues since.

Came out same day called on Sunday New Year's Eve with record cold staring us in the face. Had it fixed in 30 minutes. Would highly recommend.

Great, no problems

Great, quick. Very knowledgeable and thorough.

Advantage responded well and the technician kept me informed as to arrival time. He was finishing another job. They told me the weekend price $95 the first half hour and $65 each half hour after that. They fixed the leak between the house and the box. The technician told me that the line need to be replaced and explained why. This is probably true because the same thing happened in 2015.

This is a new construction home.  When we had a new washer/dryer delivered, we thought something was wrong with the dryer because every time we tried to use it it went dead.  We had someone come out to check out the dyer and found it was actually a bad switch in the electrical panel that was being thrown when the dryer was turned on.  We contacted the builder, who was suppose to send out their electrician, but after a couple of weeks waiting for them, we gave up and called Advantage Service.  There was an electrician out within about an hour.  He quickly went to work to diagnose and fix the problem. 

We were extremely please with the speed of service and the reasonable price.

unknown

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Very professional from start to finish! Very punctual, and the technician (his name was Thomas) was extremely helpful and went out of his way to ensure that the customer was well taken care of! Very positive experience, and I will use them again!!!!!

The technicians, Charles and Keaton, were professional, on time and completed the job to my satisfaction.  The power was out to my storage building and a circuit breaker than I was not aware was thrown.  An unethical technician could have taken advantage of that situation and charged me for a more involved problem.  I actually thought that the lightning had gotten into it and that it might be very expensive.  This is the second time that Charles has worked in my home and I was also pleased the first time.

He came out, and said he thought it needed a part, I advised I would go myself to get the parts, he came back hours later, I had already got the dishwasher working, think their was something wrong with one of the buttons. They ended up charging me way too much money, they charged for the time, the tech was gone. I would not recommend them to anyone, my son ended up coming out to fix my issues.

unknown

I have been using them for ten years. They are very good and letting anything fall into craps. There was lot of negotiating with the contract. I trust them with my property.

unknown

Toilet would not flush well so plumber was to order a part and call me back. I waited several weeks and then called them. After several days they told me someone else had used my part. And he was to call me back again to set appointment but did not. After a month or two he finally repaired the toilet and it works fine.

Advantage service was very professional from the person who answered the phone to the Plumber who came out. The price was very reasonable.

The installation went well and was done in a professional manner; however, there were some unavoidable delays due to weather, illness of one of the technicians, etc.
The maintenance work revealed a faulty gas furnace regulator on the main furnace unit and the replacement part had to be ordered. For safety reasons, the unit was shut down until the replacement part could be installed. Ironically, this occurred during the huge ice/sleet/snow storm we experienced and that caused a delay of several days in getting the part delivered and installed. In the meanwhile we were with out heat in a good part of the house. Again, the delay could not have been avoided under the circumstances.

In October of 2010, Advantage replaced my heat and air with a new, top of the line high efficiency Carrier unit. Each spring since then there has been a foul odor when going back and forth between heat and air. They had tried various things and in 2013, I complained to their installation manager, Brandon Wilson. He came out to my home with a technician and they opened up the unit and worked on it. In 2014, again the odor appeared. This is a dank, musty, terrible odor and I have health issues with my lungs. I called Brandon again and requested that Carrier be involved with this problem. He consulted with Mark Latting, his boss. Mark said that he would send someone to spray a special chemical on the coils for $200. I complained since the problem had been with the unit since installation. Mark then said that he would just charge me $79.00. Not happy at this point, but I had them spray. Well, the smell did not go away. Again I called Brandon and he consulted with Mark. They came out and installed a $600 ultraviolet light on the coils without charging me. I waited a week and the odor still remained. I called Brandon again and told him that I had read online that this problem had come with these high efficiency units, but had become less common since they had started using aluminum coils rather than copper which are more porous. The next morning at no charge, they replaced the copper coils in my unit with aluminum coils and the problem went away. I appreciate the efforts made by the company, especially Brandon and Mark, to resolve this problem. If the problem returns next spring, I will return to update this review.

Good Work, good company.

I came home from work, and found water in mu master bathroom, and some adjacent areas. I traced it to the water heater. I thought the bottom had rusted out. I shut off the water supply and called Advantage Service Co. Jeff was here within an hour. He said the back seam had split on the water heater. He picke up a new water heater and had it installed in about an hour and a half. Two hours later, I had hot water again! I can't thank Jeff and Advantage Service Co for what they did for me that day. Highly recommend them!

My garage just didn't cut it when it came to adequate lighting, and outlets for my needs. I called around and, after checking with several companies Advantage was my choice. They were right on time. They installed the two outlets flush mounted, just like I wanted. We discussed the lighting, and they recommended two (2) 4ft. T8 light fixtures. These are very energy efficient lights. Both of the men were very pleasant, and professional. They explained everything to me as the work progressed. It took them about 3 hours to complete the job. It looks fantastic! The garage is soo much brighter now! Thank you Advantage!

Fast and Flawless repair.