Advantage Service Company

We were satisfied with their work and they did a good job

Over the course of 1 year, I had a contract with Advantage. I noticed a pattern with some of the guys. They came in and talked and talked (I too did some of the talking) not related to the work they were hired to do. I got charged for all the time they spend at the house. I called them once to check the noise the washer was making. They showed up early, and washer was running. He talked to me for 30 minutes saying he had to wait until washer was done. After 30 minutes he stopped the washer, took the front cover off, and told me it would be cheaper to get a new washer than to have it fixed. I got charged for 45 min’s of work. Also, at times the tech came with a helper. One time the helper only went to the truck to get things. I ended up paying for 2 people doing the work. I don’t think it is right to pay for a helper, when the helper is not doing any real work, probably just learning the trade. I must say any and all work done, was done right.

Technician came and figured out that the drain lines froze and tripped the safety mechanism, shutting down the unit. He cleared the ice from the lines he could access, requesting that I run a space heater near the remainder of the lines. He got the unit running again and I haven't had issues since.

Came out same day called on Sunday New Year's Eve with record cold staring us in the face. Had it fixed in 30 minutes. Would highly recommend.

Great, quick. Very knowledgeable and thorough.

Advantage responded well and the technician kept me informed as to arrival time. He was finishing another job. They told me the weekend price $95 the first half hour and $65 each half hour after that. They fixed the leak between the house and the box. The technician told me that the line need to be replaced and explained why. This is probably true because the same thing happened in 2015.

This is a new construction home. When we had a new washer/dryer delivered, we thought something was wrong with the dryer because every time we tried to use it it went dead. We had someone come out to check out the dyer and found it was actually a bad switch in the electrical panel that was being thrown when the dryer was turned on. We contacted the builder, who was suppose to send out their electrician, but after a couple of weeks waiting for them, we gave up and called Advantage Service. There was an electrician out within about an hour. He quickly went to work to diagnose and fix the problem. We were extremely please with the speed of service and the reasonable price.

I ended up not using them for that because they got nasty with me. They kept cutting me off. They screwed up a few times on the appointments. I'm standing here waiting and I can't go anywhere. Whoever was the manager at that time, got nasty on the phone with me like he was more important than the customer. I got angry.

They did a good job with this.

Very professional from start to finish! Very punctual, and the technician (his name was Thomas) was extremely helpful and went out of his way to ensure that the customer was well taken care of! Very positive experience, and I will use them again!!!!!