THE COUNTERTOP STORE

After being told it would take 3-4 weeks for the material to be delivered and two days to install, it actually took a total of 4 months from the time we ordered the countertop to the time the job was completed with workers at our house for a total of 10 days. Six weeks after the order was placed, the work was begun. In removing the old countertop, our cabinet was damaged in several different places. The facing of one cabinet was loosened, a support bracket was completely torn off, a strip of wood was cracked in two places at the sink area, and the drywall was punched in on two places. A section of the silestone was chipped, and the joint between the two sections of the silestone countertop was so unevenly matched and had so large a gap that one of the sections had to be removed, recut, and reset. Three rows of backsplash tile were cut uneven, and there was a large gap between the countertop and the wall. This was a nightmare of a project!

The price is too high because I have to wait so long. I would not use this again in the future.

They did an awesome job at a very good price. I will definitely use them again. The experience from the store clerk, measurement, fabrication and installation all went as planned, on time and professional job. Highly recommend!

Overall, the experience with CounterTop Store can be summed up in one word - frustrated!!! I definitely won't recommend this store to anyone.
What I like about their service:
1. The installers worked fast, professionally.
2. They carry good variety of materials, and the price is reasonable.
3. They cut the countertop L shape in one piece.
What I hate about their service:
1. Their customer service was horrible. One time I called and I got really upset. The lady was really brazen and rude. The most frustrating thing was their time estimation. I was told the installation would happen in about three weeks from the day I made 75% deposit. Third week approached, and I didn't hear from them, so I called. I was told to contact them again 1 or 2 weeks later. I called again in about 1 and 1/2 weeks, and all I was told that they couldn't even tell the approximate date when the installation could happen. It actually took 6 weeks, twice more time they first estimated. If they couldn't meet the estimated date, they at least should have sent an email explaining that it would be delayed.
2. I see some small chips here and there at the end of the counter top facing the wall. I don't know if this is inevitable while cutting the board , but after spending thousands of dollars, I expect better quality. The counter top looks beautiful overall, so I probably let it pass. Besides, I don't want to deal with them again and possibly ruin my holiday spirits.

If I recount the details of my entire experience with these buffoons, I'll have to go back on my meds. Just horrible, in every way. Do not...I say again...do not use these people to install your counter tops. Didn't care about the quality of the work, the satisfaction of the customer. Worst service experience of my life. Even worse than Charter Cable.

It turned out great and they did a beautiful job. I went over to their store and looked around to see what they had available there and I ended up buying a quartz. It was the high end granite they had and also picked a back slash which was a ceramic tile, like a mini brick size. The installers came out and did the measuring and quoted me and I took it. It took them about 5 or 6 weeks to get the material in and do the job. The job turned out to be perfect and I thought they were very professional and they even cleaned up after themselves.

We went into the store with an idea of the granite we wanted for countertops, but they had a great selection of granite choices. We didn't really go in with a lot of ideas for the backsplash. They made the process really easy--we picked the granite sample and there were lots of tile, marble, and glass samples so we could see how they would look together. We picked out a coordinating backsplash from ceramic tile and glass and chose the sink we wanted, and they helped us create a pattern for the backsplash. They sent someone to measure the kitchen after we placed our deposit. In a few weeks, the installers came out and installed the countertops and sink. Then the tile guys came and finished the backsplash. It took about 2 months from start to finish, but it has been a great experience overall.

Came as promised, called if they were going to be late, worked hard, were nice. When he did the estimate, he said they could easily replace the windowsill above the sink with the Silestone, too, and we have gotten compliments on that as well as the rest. There was one very small scratch in one spot in the Silestone. I called and the owner came out the next week and put filler in it and I can't find it anymore. We really like it a lot and are pleased. The tilers were great, too; I will put something under ProSource for them.

The contractors came when they were scheduled to. They did a nice job of explaining how they was going to proceed. They removed the old countertops and hauled all of the excess away. The installation was great. I only had one problem. That was that one piece had a crack in it, but they replaced it for me without any problems.