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Molly Maid of Greater Little Rock
Founded 1996 • With Angi since July 2006
Business Details
Phone Number
Address
7527 Counts Massie Rd
Maumelle, AR 72113
Description
Molly Maid is Arkansas's premier housecleaning service. We treat each home with the individual attention they deserve and work hard to ensure that each customer is satisfied.
Verified Reviews
A few reviews for this pro...
Alison H.
11/14/2014
I love having Molly Maid clean my house. It's a bit of a cost commitment every month, but it has made so much difference in my life to not have to keep up with the house cleaning on top of a full time+ job. Best of all, they are never in my way because they come to the house while I'm at work and when I get home - tada! - it is like magic elves left me a clean, sparkling home. I've never had trouble rescheduling a cleaning if needed. The office is always responsive and accommodating. We had an issue once where the maids missed cleaning a bathroom (the door sticks and they thought it was locked). All it took was a quick phone call and they came out the next day to make it right. Billing is easy also in that they email me the invoices and you can either leave a check for the maids to pick up or mail it in to the office. I'm very pleased with the service and highly recommend it.
Description of Work
We've had our house cleaned bi-weekly by Molly Maid for the past year. Our house has 4 bedrooms and 3 baths.
Category
house cleaning
Tina P.
11/13/2014
KEN R.
07/03/2014
Molly Maid provided a great service. They kept me updated if there was a time change and were very responsive if I needed to change the day or time. They also had a reviewer come a few times to check on the quality of the work performed. It was so nice to come home to a clean and nice smelling house!!!
Description of Work
We wanted a professional cleaning service to help us prepare and maintain the cleanliness of our house while we had it up for sale. Molly Maid provided a deep clean at the start and then cleaned our 2700 sq ft house every two weeks.
Category
house cleaning
Alexandra R.
04/14/2014
Staff is very Nice and responsiveness was good. I just had to call them back to reclean. There was two people that were there 5 hours and they didn't even touch certain parts of the house. My fireplace, Cabinets, some parts of the floor, etc. Were never touched. I still have shavings in my Cabinets I'm having to clean out as well as other items. They even had to come back and clean the floors the next day because of how poorly they did the first time. I believe the girls saw some paint on the floor and just left it and decided not to clean. I used my fingernail to get it off other spots just needed a rag and were never touched. If you do not do post remodel cleans do not advertise it on your website is all I ask. I know it was just the employees who did a not so good job. I have to give it to the owner/managers that got them out quickly to come finish what they did not do a good job at. Little expensive for a clean that they had to come back the next day and finish because it wasn't good the first time.
Description of Work
Clean a After Remodel Clean
Category
house cleaning
Rich R.
02/05/2014
Wow! I am impressed. They arrived on time, got to work right away and cleaned, vacuumed or dusted everything in the house - floors, bathroom, walls, windows, furniture, and kitchen. The house needed it. They worked hard the entire time they were here - 2 maids for 5 hours. Very professional and easy to deal with. I plan to have a regular cleaning with Molly Maids at least once a month. They had a lot of work to do and did a great job. I feel it was worth the cost.
Description of Work
Molly Maids did a real deep cleaning on my house today.
Category
house cleaning
Carleen C.
12/04/2013
Melisa C.
11/20/2013
They are pricey, but well within the norm for the service I received. I felt like they did a good job and ndash; they cleaned about 1,600 square feet and cleaned for 5-6 hours. They did a heavy duty clean before I moved into the house. I went with Molly Maid over other housecleaners because they had a coupon. I'd rate their availability as an A as well.
Description of Work
I used Molly Maid before I moved into the house. I had two cleaners for an hourly rate.
Category
house cleaning
Fonda K.
10/08/2013
They showed up 3 hours early and did not call to let us know that they were coming early. I just happened to stop by the house to look for something and they were there sitting in their car. But since I just happened to be there, I let them in and they did a great job.
Description of Work
Cleaned an empty house for us
Category
house cleaning
BART W.
09/29/2013
From day one I asked for someone who can speak enlish. After just over a year, I only had an enlish speaking person one time. In order to have them do something, I would have to call the office and have them call their employee back while I'm looking at their employee. They were not punctual on the days they were scheduled and every time I would postpone by a day or week they would show up on the original date. They didn't do a bad job, except; they didn't do windows, only wet mopped the floors, never touched an appliance and very seldom dusted everything. Average time in the house was less than 45 minutes. I would not recommend their service.
Description of Work
General house cleaning once a month.
Category
house cleaning
Carolyn M.
06/05/2013
I am thrilled with Molly Maid! I felt like and quot;Queen for a Dayand quot; after they finished cleaning my house! They did an excellent job of cleaning my entire house from ceilings to floors! I have a large house which has become a burden for me to clean by myself and I am so grateful to know I can schedule them to clean it again in the future. The two ladies who did the cleaning were so thorough in everything they did. They washed the inside glass windows, which were many, along with all the mirrors, blinds, baseboards, door facings, all pictures and frames, all the knick-knacks on the furniture, counter tops, cabinet doors in the kitchen, bathrooms and laundry room. They cleaned the top of the stove and drip pans and the oven doors and counter tops. All the furniture was polished, carpet vacuumed and entrance hall floor mopped and the bathrooms were spotless when they finished! They cleaned the fake plants and I even asked that 4 silk trees be taken outside and hosed off to remove the dust that had accumulated on them and they look great! In fact, my whole house looks and smells great! I can't say enough nice things about Molly Maid! The people are very nice and very professional and I enjoyed having them in my home. I hope to have a long standing relationship with them in the future. I would definitely recommend Molly Maid to anyone looking for a reliable and trustworthy company to clean their house. I think the cost was reasonable for the amount of work that was done on the initial cleaning and is also reasonable for the work that will be done on their next visit. Thank you Molly Maid!
Description of Work
Cleaned my entire house and did an excellent job!
Category
house cleaning, floor cleaning
Michael M.
06/15/2012
The first day they said they'd come by later the same day to quote me. They called later, saying it would have to be the next day. They were late for the appointment which made me late for work. I have a 2 bedroom apartment. They quoted a $50 travel fee (it's 11 miles away) and $400 for 8 hours of cleaning. There is no way it will take 8 hours to clean this apartment and that travel fee is pretty steep. They also didn't honor the 5% Angie's List coupon offered - He said it was included in the quote but I hadn't mentioned Angie's list at all until after I'd received the quote. I'm also not sure he understood everything I was saying.
Description of Work
I called requesting an estimate for house cleaning
Category
house cleaning
Service Provider Response
Member, I sincerely regret your dissatisfaction with our company and sales estimate experience. I have personally pulled your service estimate, which you have a copy of, and the details regarding the estimated work are not approximate. - In regards to our estimate, we quoted 3 hours not 8. - On your estimate we do not have a $50 driving free. We go to Conway everyday. - We will honor any coupon that directly relates to this location, as all locations are individual franchises, locally owned and operated. We work hard to be competitive and am saddened by the fact that we didnt get the chance to show you the Molly Maid value and difference.ADA S.
06/07/2012
Not happy with the service. or rather the price i payed for the lack of services.
Description of Work
Called for Initial new home cleaning. Ladies barely spoke English, which is not a problem. They didn't really ask what we wanted to do. Two days later, as I am still unpacking, I am seeing things that were not done: windows, light switch face plates, and scuff marks on the wall that took a little "elbow grease" for me to remove.
Category
house cleaning
Service Provider Response
Member, We are so sorry to hear about your negative experience. This is not the level of quality and value that Molly Maid represents and sincerely apologize for the inconvenience. We would like the opportunity to better your experience and will mail you a $25 gift certificate. For future reference, we do a have a satisfaction guarantee, so please feel free to contact us so we may return and make it right. Thank you for your time. We hope you will give us another chance in the future.Abhishek B.
03/30/2012
Peggie H.
02/25/2012
It's important to understand that Molly Maid and all other housecleaning companies are just that: house CLEANING companies. They aren't your personal maids...they don't empty dishwashers or fold your clothes...and there's only so much time they can spend scraping your teenage son's week old welded-on mess out of the microwave. So you do have to pick up and put away before they arrive if you want a clean house when they leave, and you do still have to do a certain amount of tidying up behind yourselves and wiping up your own messes every day, same as you'd have to do if you were still the one CLEANING the house every week or so. I tried another service (whom I see has a well deserved grade of D here)....dropped them after only a few months because their service was awful and I never saw the same people twice. If that's been your only experience with a house cleaning service, give Molly Maid a try. They wouldn't have lasted 6 years with me if I weren't very happy with them, and I'm PICKY! So unless your expectations are unrealistic, I think you'll be as happy with them too!
Description of Work
Molly Maids has cleaned my 4 BR, 2.5 bath house every two weeks for the past 6 years. I've had same team, or at least one member of it, the whole time. That's important because it means I have a cleaning team who knows how I want things done. They dust and polish, change linens, clean bathrooms and kitchen, vacuum and mop, and take out the trash and garbage...they clean the ceiling fans, dust the TOPS of mirrors and pictures. They CLEAN the house! And not only do they do an excellent job every time, they bent over backward to adjust my schedule to work around the chaos while I was renovating. That kind of customer service is hard to find these days! Do they occasionally miss something? Yes...but I never did it perfectly EVERY time either, and I'd much rather have to do the one or two 5 minute jobs they do OCCASIONALLY miss than have to clean my whole house!
Category
house cleaning
Alex W.
02/14/2012
Marcia C.
12/30/2011
They were really wonderful. They were on the list and they were rated highly and that is the reason we chose them. They did a fantastic job coming in and cleaning our house. They have a supervisor who comes by and inspects everything just before they leave to make sure everything was done. They are very good in cleaning even the top of the shelf and making sure that even the stuffed animals which were piled up on the top of the shelf was dusted. I call that real service. They also have a service where they come and give a feedback and we can set it up. Monthly charge will come in and they just do maintenance on a monthly basis and everything three months, six months, or year, they come in and do the whole thing. They were very responsive and very sweet. They did everything we asked for and even did few things that we didn't ask them.
Description of Work
I used the services of Molly Maid for house cleaning. I last used them in June 2010.
Category
house cleaning
Service Provider Response
We really appreciate the opportunity to provide you with our services. Let us know if we can ever improve! Thanks for leaving us a review.Lynda S.
03/22/2011
They do good work, I rarely have any complaints against them. The only thing I'm not happy with is they don't work well with your schedule. I've had cleaning companies in the past that can work a little more with your schedule, morning or afternoon. One time when they rescheduled because of the snow, they asked if they could come on a Saturday, I said sure but asked them to call and let me know when they were coming and I told them I preferred the afternoon. They never called, they just showed up. You never know when they are coming whether it's the morning or afternoon, it always varies. Occasionally it will be on my day off. I would prefer they pin that down a little bit, otherwise they do a great job with the cleaning, they are the best service with the cleaning I've ever had. Most of the time I'm not here, but when I am they are real sweet, thoughtful and non-intrusive. You won't find the service any cheaper than what they charge.
Description of Work
Molly Maid of Greater Little Rock comes every other week and does regular cleaning and rotates it with a deep cleaning.
Category
house cleaning
Service Provider Response
Thanks for your kind words, please let us know if we can ever improve!Alexandra T.
07/21/2010
I've used this company four times including yesterday. The first time I called them for a cleaning, they were there about 3-4 hours and it was amazing! The place looked so beautiful, everything had been scrubbed or polished. Since then, it's been steadily getting worse. The house still looks clean, but once you really get to looking at things, you can see a lot of either dirty spots or missed spots or something like that. The other thing that I don't like about using them is that they don't put things back in the same place one they're done with that area. Everything was just put in little piles; they were all over the couch, the dining room table, the bedroom dresser, etc. I will probably use them again since they are the only ones who will come out to where I live, but I'll have to remember to pick up everything beforehand.
Description of Work
Came to do a thorough cleaning of the living room, dining room, kitchen, guest bathroom, master bedroom and bathroom, and laundry room.
Category
house cleaning
Service Provider Response
Thank you for taking the time to submit a review. Your feedback is truly what has helped us become the leader in our industry. We understand you were not satisfied in the past. Our goal is your satisfaction, and we guarantee it! Call us with-in 24 hours of your cleaning and we will go back and cheerfully reclean the area. Please know that if we can ever do anything to improve our service, we want to know! Call our office when you have a minute and we can get this squared away! Thanks again. We appreciate you and your feedback.Tina C.
12/31/2009
The Representative that came to the house was very nice and explained what the team was going to do. I wanted a deep clean. They were late to the house, the two individuals that came neither spoke any English and the job was preformed below standard. My advice is call someone else, for the money I don't believe that the service is worth it. As a matter of fact it was so not worth it.
Description of Work
The Representative that came to the house was very nice and explained what the team was going to do. I wanted a deep clean. Clean Cupboard, Baseboards,cobwebs, mirrors, all floors bathrooms, dust.
Category
house cleaning
Service Provider Response
Dear member, we thank you for your response and comments concerning our services. It is comments from customers such as you that allow us to maintain excellent service to the 17 million customers we have worldwide and make us Americas Premier Housecleaning Service. According to our records we performed a housecleaning for you on Tuesday, Dec. 15 for a total of $302.40 rather than $450.00 that is stated above. I would like to apologize for our tardiness, but also ask for your understanding as you had us scheduled twice before and canceled both of those cleanings with out providing us 24 hour notice. We were making every effort to get there on time, however, as you scheduled on the same-day for service we can't guarantee the time which the team would arrive. This is because they have another pre-printed schedule to other regular homes, which at times may require more attention than during other visits, something that cant be predetermined. As to the cleaning of the quality, we were limited to service that we were to provide with respect to the budget allowed. In the end, in order to provide as much satisfaction as possible, Molly Maid provided 40 minutes of service, three maids, a value of $74.85, entirely free to the member. We remained within the budget allowed even if it meant the company committing to pay the extra. The quality we provided, is the highest possible. When our maids are limited by time, our Home Service Professionals do as much as possible to take advantage of that time and get as much done as possible while retaining Molly Maid Quality which is renowned worldwide. We are so sure of our quality that we offer a 24-hour Guarantee "Your satisfaction is our guarantee. At Molly Maid our professional maids clean based on your customized plan. If you're not satisfied, our maids will come back and clean whatever area didn't meet your expectations. Simply notify us within 24-hours" We certainly thank you for your time and your patronage. With this response, we hope to communicate that our office is always here to respond to any of your questions, comments, or concerns.SUSAN M.
10/06/2008
I called to ask when someone could come to my home to help me clean. I had company coming to visit, and I needed the basic house cleaning done. Dusting, sweeping, mopping, empty trash, make beds, clean bathrooms, laundry room, folding laundry, and running dish washer. The two ladies cleaned really well making sure to clean blinds, too. I think they dusted everything. Good job! This cleared the way for me to do things I wanted to do.
Description of Work
General house cleaning.
Category
house cleaning
Hunter B.
07/31/2007
They did an excellent job! I have had them since 2001. Better than other cleaning services, I have had in the past! Although a lady could not understand me, we just called the office and they sent a supervisor immediately, to translate for me! I do not really mind, as her services were above my expectations. They also made my bed look like one from a luxurious hotel, and they folded my towels, so neatly. Also, they are always nice to my children, visitors, and pets. They are like a part of the family! I do not know what I would do with out them! They also won the "Best Value" award from the Good Housekeeping Magazine.
Description of Work
They cleaned my entire home. The usual bathrooms, kitchen, cabinets, high dusting, baseboards, blinds, bedrooms, floors, making my bed, etc.
Category
house cleaning
REGINA L.
05/18/2007
When we first started using them, we were having them come every week. Now we only have them come every two weeks. They were really good at first, but they have slacked off and I was going to call and complain about the last time they came. The fee for the initial cleaning was $265 and then they were charging us $114 to clean once a week. We now pay $125 per cleaning since they only come every two weeks. They do not understand English very well, so it was hard to communicate with them. The last time, they were late. I am going to use them a couple of more times, but if they don't improve I will not continue to use them.
Description of Work
They cleaned our entire house 2000 square foot house by mopping, vacuuming and dusting. We have an agreement with them to come once every two weeks.
Category
house cleaning
JENNIFER D.
09/20/2006
I was very happy with the service provided by Molly Maids. The worker that came here every other week was very friendly and hard working. The service really helped me out. She did a great job. Unfortunately, I had to cancel the service for financial reasons. I would recommend them to others.
Description of Work
Molly Maids does housecleaning for me every other week. She would do whatever I asked each visit. She was here for two hours each time. I mostly had her do things like clean the floors, bathroom, windows, oven and refrigerator.
Category
house cleaning
09/19/2006
We've used Molly Maids for several years and we request the same two women each time. One of them can't speak English but they do a good job of cleaning. They come once every other week and stay an hour and a half.
Description of Work
Molly Maids cleaned our house of 2250 square feet including mopping, dusting, vacuuming.
Category
house cleaning
09/14/2006
Molly Maids arrived on time with a great crew. The ladies did an excellent job, taking great care to thoroughly clean even the tough areas. They performed the job at a reasonable price, although I do not recall the exact price, and I would not hesitate to use their services again before my next special occasion.
Description of Work
Molly Maids came and did a complete general cleaning of our home. They mopped, dusted, vacuumed and cleaned all the windows in our 2000+ sq foot home.
Category
house cleaning
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General Information
Free Estimates
Yes
Eco-Friendly Accreditations
No
Payment Options
American Express, Check, MasterCard, Visa, Discover
Senior Discount
No
Warranties
Yes
Services Offered
Floors, kitchen, bathrooms, all rooms, equipment & supplies provided, in home consultations free.
Services Not Offered
Ask for details
Frequently Asked Questions & Answers about Molly Maid of Greater Little Rock
How is Molly Maid of Greater Little Rock overall rated?
Molly Maid of Greater Little Rock is currently rated 4.4 overall out of 5.
What days are Molly Maid of Greater Little Rock open?
Molly Maid of Greater Little Rock is open:
Sunday: Closed
Monday: 8:00 AM - 8:00 PM
Tuesday: 8:00 AM - 8:00 PM
Wednesday: 8:00 AM - 8:00 PM
Thursday: 8:00 AM - 8:00 PM
Friday: 8:00 AM - 8:00 PM
Saturday: Closed
What payment options does Molly Maid of Greater Little Rock provide
Molly Maid of Greater Little Rock accepts the following forms of payment: American Express, Check, MasterCard, Visa, Discover
Does Molly Maid of Greater Little Rock offer free estimates?
Yes, Molly Maid of Greater Little Rock offers free project estimates.
Does Molly Maid of Greater Little Rock offer eco-friendly accreditations?
No, Molly Maid of Greater Little Rock does not offer eco-friendly accreditations.
Does Molly Maid of Greater Little Rock offer a senior discount?
No, Molly Maid of Greater Little Rock does not offer a senior discount.
Are warranties offered by Molly Maid of Greater Little Rock?
Yes, Molly Maid of Greater Little Rock offers warranties.
What services does Molly Maid of Greater Little Rock offer?
Molly Maid of Greater Little Rock offers the following services: Floors, kitchen, bathrooms, all rooms, equipment & supplies provided, in home consultations free.