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Founded 1996 • With Angi since July 2006
7527 Counts Massie Rd
Maumelle, AR 72113
Service Provider Response
Member, I sincerely regret your dissatisfaction with our company and sales estimate experience. I have personally pulled your service estimate, which you have a copy of, and the details regarding the estimated work are not approximate. - In regards to our estimate, we quoted 3 hours not 8. - On your estimate we do not have a $50 driving free. We go to Conway everyday. - We will honor any coupon that directly relates to this location, as all locations are individual franchises, locally owned and operated. We work hard to be competitive and am saddened by the fact that we didnt get the chance to show you the Molly Maid value and difference.Service Provider Response
Member, We are so sorry to hear about your negative experience. This is not the level of quality and value that Molly Maid represents and sincerely apologize for the inconvenience. We would like the opportunity to better your experience and will mail you a $25 gift certificate. For future reference, we do a have a satisfaction guarantee, so please feel free to contact us so we may return and make it right. Thank you for your time. We hope you will give us another chance in the future.Service Provider Response
We really appreciate the opportunity to provide you with our services. Let us know if we can ever improve! Thanks for leaving us a review.Service Provider Response
Thanks for your kind words, please let us know if we can ever improve!Service Provider Response
Thank you for taking the time to submit a review. Your feedback is truly what has helped us become the leader in our industry. We understand you were not satisfied in the past. Our goal is your satisfaction, and we guarantee it! Call us with-in 24 hours of your cleaning and we will go back and cheerfully reclean the area. Please know that if we can ever do anything to improve our service, we want to know! Call our office when you have a minute and we can get this squared away! Thanks again. We appreciate you and your feedback.Service Provider Response
Dear member, we thank you for your response and comments concerning our services. It is comments from customers such as you that allow us to maintain excellent service to the 17 million customers we have worldwide and make us Americas Premier Housecleaning Service. According to our records we performed a housecleaning for you on Tuesday, Dec. 15 for a total of $302.40 rather than $450.00 that is stated above. I would like to apologize for our tardiness, but also ask for your understanding as you had us scheduled twice before and canceled both of those cleanings with out providing us 24 hour notice. We were making every effort to get there on time, however, as you scheduled on the same-day for service we can't guarantee the time which the team would arrive. This is because they have another pre-printed schedule to other regular homes, which at times may require more attention than during other visits, something that cant be predetermined. As to the cleaning of the quality, we were limited to service that we were to provide with respect to the budget allowed. In the end, in order to provide as much satisfaction as possible, Molly Maid provided 40 minutes of service, three maids, a value of $74.85, entirely free to the member. We remained within the budget allowed even if it meant the company committing to pay the extra. The quality we provided, is the highest possible. When our maids are limited by time, our Home Service Professionals do as much as possible to take advantage of that time and get as much done as possible while retaining Molly Maid Quality which is renowned worldwide. We are so sure of our quality that we offer a 24-hour Guarantee "Your satisfaction is our guarantee. At Molly Maid our professional maids clean based on your customized plan. If you're not satisfied, our maids will come back and clean whatever area didn't meet your expectations. Simply notify us within 24-hours" We certainly thank you for your time and your patronage. With this response, we hope to communicate that our office is always here to respond to any of your questions, comments, or concerns.Cleaning and disinfecting, residential and commercial, one-time and routine cleanings, deep cleaning, move in/ move outs, new construction, offices, Air BnB’s, and more! We specialize in house cleaning and more! We guarantee your satisfaction, and we won’t leave until the job is done right. We pride ourselves on the quality work we provide, while delivering great customer service! Check out all the services we offer below and call -or- click to schedule a free estimate today!
Angi Certified
Owner operated. Over 15 years of experience! We guarantee your satisfaction, and we won’t leave until the job is done right. Call or click to schedule a free estimate today!
Angi Certified
2022 Super Service Award
L & N is a new company but our Owner-Operators have been in the cleaning business for over 7 years. We have the best rates in the State and will make your home or business look the best it ever has! Our clients are treated like family and your family deserves the best.
Angi Certified
Floors, kitchen, bathrooms, all rooms, equipment & supplies provided, in home consultations free.
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Molly Maid of Greater Little Rock is currently rated 4.4 overall out of 5.
Molly Maid of Greater Little Rock is open:
Sunday: Closed
Monday: 8:00 AM - 8:00 PM
Tuesday: 8:00 AM - 8:00 PM
Wednesday: 8:00 AM - 8:00 PM
Thursday: 8:00 AM - 8:00 PM
Friday: 8:00 AM - 8:00 PM
Saturday: Closed
Molly Maid of Greater Little Rock accepts the following forms of payment: American Express, Check, MasterCard, Visa, Discover
Yes, Molly Maid of Greater Little Rock offers free project estimates.
No, Molly Maid of Greater Little Rock does not offer eco-friendly accreditations.
No, Molly Maid of Greater Little Rock does not offer a senior discount.
Yes, Molly Maid of Greater Little Rock offers warranties.
Molly Maid of Greater Little Rock offers the following services: Floors, kitchen, bathrooms, all rooms, equipment & supplies provided, in home consultations free.