Metro Appliances & More

I am writing to express my sincere gratitude to David Ward and Metro Appliance store people in Lowell, Arkansas for resolving our dissatisfaction issue in one day that was never resolved with Frigidaire/Electrolux Service. Our part replacement issue was ongoing for 6 weeks. I and my husband love all Frigidaire appliances that were sold by Metro Appliances to our new home builder. Especially the Microwave product #PMBS3080BFA. In short, we like the appliances for the best performance, looks and durability at reasonable pricing. Unfortunately, the microwave needed the turntable motor replacement in original manufacturer's warranty by Electrolux Service. The service technician accidentally dropped the trim kit on the floor and damaged it. He promised to replace it but he never did. The Electrolux Service Representatives tried to resolve this issue in 8 phone calls that my husband placed without success. We just received false promises from same service technician and service people. This is when David and Metro Appliance came to the rescue. Metro Appliances didn't cause the issue but they took a responsibility making sure to make a customer happy. David procured new trim part in one day and have it ready for pick up next day free of charge. We need more people like Metro Appliances have to make our lives better. The products they sell and their showroom in Lowell AR are beautiful. I will recommend everyone I know to shop there.

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The whole experience was a problem, from defective replacement parts for our Sub Zero refrigerator to unskilled installation and some unprofessional incidences in between. They did get the parts for free from Sub Zero, but not without inconvenience to us with the refrigerator being down.

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It took forever (a week or two) to get them to come out to my house, after that if parts were needed they have to be ordered from Dallas (if they have them) even if they are available locally, they don't go that route.  The another appointment has to be scheduled.  Once, my dishwasher was broken and the repairman forgot to reconnect a line properly.  Subsequently, it leaked on my wood floor and it buckled.  I was assured that they would fix it, however, when I called back several times to talk to the person who would handle that my calls were not returned EVER!  I'm thinking about taking legal action, as my floor is ruined.

On the first service call the technition misdiagnosed the problem ( said we needed a new compressor and ordered one). On the 2nd service call a more experienced tech said our compressor was fine and that the problem was leakage of coolant which he replenished and ordered the new evaporator and heat exchanger. On the 3rd service call the new parts were installed. We have used this company for many years and have almost always been satisfied. This time we had the misfortune of having a new tech on the first call.

I have used this company in the past and I would say that they do a great job. They made sure to answer all of my questions and they don t fix things that don't need to be fixed. They are honest, trustworthy and dependable. They were able to get my microwave fixed in a great amount of time. They are definitely worth a service call if you need this type of work done.

I was in a really bad situation when my oven stopped working on Thanksgiving Day. Can you believe they took the part off their showroom floor model and brought it to my home and fixed my stove so I could fix Thanksgiving dinner. If that s not customer service, I don t know what is.

Metro Builders Supply were pretty busy because they had a lot of clientele so they had a first come first serve basis and it may take a few days before they get out. The repairman figured out the problem right away and fixed it. He was a very nice guy. We've used them for several appliances. Their work was covered under warranty.