TruGreen Lawn Care - 5774

They are not lawn experts: they are a chemical distribution company and not very good at that. They skipped treatments and failed to return after ineffective treatments even after promising to do so. My yard is now worse than before they started. I spent $318 over four months for three treatments and still have a yard full of weeds and bald spots. The staff on the phone was very nice and tried to keep my business, but proof of TruGreen's professionalism is on my lawn, not my phone.

I've done TruGreen for 7 years now. I fired them on all of them already except for the lawn and maintenance, and I'm giving them a chance. They're under new management, they're under new billing system and it sucks. I've been on auto pay for years and then every time something happens they kick me out and send me a nasty collection letter. The cost has gone up from $49 to $58.19. They can't seem to get it right and they want to call. You've got to call everywhere to get through. Actually, I've received many quotes from everybody else, I've received 5 different quotes and everybody was $50.  I'm still having to call for re-servicing. I'm waiting for their manager to call me back. I've actually texted him back and forth this past week. He told me they would be back this last week, but it rained and nobody bothered to call me. They don't call you back when they say they are going to do so. Their automated system is not working properly. Their auto pay billing system is not working properly. Their chain of command is not working properly. Their automated system when you call in is not working properly, it directs you somewhere else instead of the office here in town. They were supposed to redo my yard.  Number one, they have been doing my yard for seven years. In the last two years, they have failed, failed, failed. I have issues with people only doing part of the yard and not the whole yard. I signed my contract for all the yard. I have three acres for $50. I understand that was a mistake, but that is what they sold me. That is what they told me they were going to do. That's what I took and then I was willing to compromise. I told them, you know what, then lets just go ahead and do the 50,000 square feet that you will do. Which entailed part of my backyard from one area to the other area. They haven't done it. All they've done has been just one portion, one strip of backyard, just a strip of 1/5 of what they were supposed to do. And then they started spraying my garden. I don't need my vegetable garden with grass, I need my lawn with grass.  They've changed people around, I've told them numerous times and I finally had to get the GM out here. He came out here last month and he told me, I reassure you that we'll get it right this time if we can keep your service. I said, fine, I'm going to keep your one service which is the lawn, period. And we will go ahead and see what I can do about increasing the other services at a later date, if you do right.  They came out, they sprayed the whole yard and the back. I thought everything was okay. I came back from vacation two weeks afterwards and I've got Johnson grass, I've got burrs growing in my yard. Had they put that stuff out in the beginning I wouldn't have problems. I called him to retreat it again and they said they would, and they haven't. But, again we do have rain.  So, I'm doing old school right now, I'm pulling weeds in my lawn that I shouldn't have. I wouldn't mind when you have other kinds of weeds, but when you have those burrs, they're not good. They're not good for you and they're not good for the dogs. So, I'm just waiting. I waited two weeks for them to call me back. I wound up having to call their corporate office to complain. The problem is that they have a new automated system that is not working to benefit them. All its doing is routing, rerouting, and routing and rerouting. They need a physical person to take this information. They need an email, they need an IM, something where they can communicate. I even asked them, can you IM somebody in the office? We can't do that ma'am. Can you email somebody? They can go ahead and email. Well, you know and I know that emails get stuck in there and it takes a while. I totally get it, but for this year, they get an F. Maybe last year I would have gotten them a D, maybe. By the way, when I called the corporate office, they told me it would take 24 to 48 hours for someone to call me back. I screamed all kinds of obscenities and I'm not even a screamer, I don't even cuss. My husband has Alzheimer's, so it's very difficult for me to get things taken care of and I've got dogs that bark a lot. I've got a schedule I've got to go through. My husband was having a hard time that day and I I spewed exactly what he spewed to me, which he never cussed before. I spewed exactly what my husband spewed to me to the people on the phone. I told them it's not acceptable, I waited two weeks for a phone call, I've called every other day. I left a message, somebody was going to call me back. I'm sorry. I selected the auto pay and they called me back and tell me have you paid for this retreat? I'm like, you were supposed to put it on auto pay. I've paid the bills, I don't understand why it would be past due if everything is supposed to be on auto pay. The billing system, if the card expires, they don't call you, they just send you past due notices. That's crazy, that's crazy!  So anyway, I did get a call from their general manager and he assured me that he would take care of it. Like I said, he came by the next day. We walked the yard and everything else. Then I had his phone number. He called me up last week on the 27th to tell me they were going to service my yard and I said fine. The next thing I know, I come back and it's not fine. So, it all makes sense. They can't say that it's because I haven't watered it because we've had rain. I don't need to water it.  For the most part, when they say they are going to be here, they'll be here, for the most part. Except for the last month and they haven't. Professionalism doesn't mean anything, its how you walk and you talk. I can talk all day long, but am I going to walk it right. I'm still using them. I'm giving them a benefit of a doubt. I'm not going with the other people yet because I have to go ahead and contract for seven treatments. So, for me to go with another lawn care treatment when I already have four with this other one, with TruGreen. So, why am I going to repay for something that I've already paid for. If they don't straighten out in the next three treatments, they're out. I'm not going to worry about it.   It was not something that they were not aware of. I just texted them yesterday morning and I asked them when they would be here. They said they would let me know and I said, please let me know. When you speak to one rep and that rep is willing to go ahead and do it. Then they change the rep. They're not consistent with the rep. They need to have their routing reps taking care of those routes. Instead of having multiples reps handling it, because they don't do what they're supposed to. I asked them if they would do it in the morning instead since I'm right by. I'm here at their location, I'm not even four or five miles away from their location. You've got to get on the freeway and get off and can do my house early in the morning. Then I can resolve that issue, and I don't have to worry about anything else throughout the whole day. And now they wait till late in the afternoon to do it. It's nothing new, they know everything. I've even called the old technicians.

I'm usually not here but I think it's just 1 person. They analyze the soil and then give it the appropriate chemicals.

unknown

unknown

Our lawn was in bad shape when they took over  with regular lawn treatments about 3 years ago. 
The first year showed a little improvement. The second year it looked a little better than the first but as we started into the third year (last year) the yard was overwhelmed with weeds and much of the grass was not coming back as Spring arrived. We cut our losses and ceased our contract after one or two more treatments. We do not know what happened but our grass has never recovered. No joke, much of it is dead, even now as we head into the Summer of 2015. My wife called Scott's about the issue last fall but they refused to accept responsibility for the dead, weed infested lawn. Not sure what happened but definitely not a good experience for us. The owner, Jonathan is a really nice man. We just did not receive very professional results. It would have been nice if they had offered to make things right. Instead, we received a call in the Fall asking for us to pay for the last treatment to our yard as it took its final dying breaths. We payed them their $40  and are looking elsewhere for our lawn care service, once we plant new grass.

I would not use them because they did not provide the service they promised and the service I paid for they didn't do it. In fact they lied to me! Every month they come out they are suppose to provide a treatment and the fertilizer that they said they put down, they did not actually put it down. I contacted them twice and the first time they sent somebody out to redo it. The second time I called to cancel.

The service has been good and it costs about $40 per application. They do a good job and always write me a nice note.

Fine. I can't deal with the formal job, I had to go over myself. I would use this again in the future.

So far so good.

They were able to get my yard back for me after I had killed it the year before.  they always went the extra mile for me.

.

.

Fine

We have been using Tru Green for nearly a year. The fertilization is ok. The weed control was not effective. When I complained, they stated that they didn't have any effective chemicals for dallis grass due to EPA regulation. However, the nutsedge and othe broadleaf weeds are not under control either. We will not continue services after the fall/winter fertilization.

They came out and resprayed the back yard due to some nut grass that keeps coming back.  All of my back yard was not sodded when I bought the house and have had a hard time keeping the weeds from over taking the yard.  Scott has been great and keeping the weeds at bay and helping me get the grass to take over.  They come out and respray and do not charge for the service.  I have had other service companies in the past but they have never done the job that Scott has done for me.

Great!

They do a good job and are responsive when called.  The lawn looks good.  Sometimes I feel the technician doesn't look for problems and just does the basics of fertilizing the lawn. For example, there may occasionally  be brown spots in the yard. If I'm concerned I have to ask, it's never addressed otherwise. Occasionally there are some weeks. Again, I never know if they've been treated.

Excellent service

This past November, we noticed that a large acuba shrub showed signs of a chemical burn within days of the Trugreen lawn service. This had happened once before to an adjoining acuba following their service, but we cut out the damage and the shrub seems to be recovering.. The November burn was severe enough to turn much of the largest acuba black, as if it had been burned in a fire.
I took a branch of the bush to a local nursery who said immediately that it was a chemical burn probably due to any overspray from lawn spray. I contacted Trugreen with information and they indicated that they would take care of this. My contacts included photos of the shrub in question and additional photos showed progressive decline of same through the months.
Since it was in November, we decided to not do anything at that time and would wait until spring to address this. The shrub continued to turn black in other areas. I was asked to get an estimate of the cost to replace the shrub. There was no way to get one that would be anywhere close to the 10-year growth. It was decided that we would need to replace the large bush with three small ones just to cover the ground that was now bare due to damage. I got the estimate and forwarded it on to the local contact. (NB. It's practically impossible to call the local franchise directly. Your call is routed all around the country whenever you call.) I was told that the supervisor had OK'd this charge. I told them that I would do nothing until I had it in writing. No note was forthcoming.
Finally had the work done at my expense ($155) when other landscaping work was contracted earlier this spring. The entire experience was totally unprofessional and frustrating. No customer service here!!!!

I called for a price and they gave me a quote and when I asked about the discount from Angie's List the gave it to me with no problems.  Even offered it on top of the discount if I would pay for the full year.  They were very professional and I liked that.  They kept their word as to the day they would be out and she told me she would get someone one out as soon as possible and; they were here the next day to spray again. 

I contacted Scotts Lawn Service by leaving a voicemail and I received a call back that day. The manager/owner (Leslie) was very helpful and knowledgeable as to the products that are available and how they work. She e-mailed me the pricing list of their services and was able to send someone out within a week to get started.

I signed a one year agreement, paid all at one time to get a 10% discount, didn't realize what the 10% discount was going to really cost me. I watched the technician come and fertilize my lawn there was nothing coming out of the spreader, on multiple occasions. Called the company several times and they came out and checked and gave some song and dance, nothing changed. I had to call corporate office before I received any action. Then it was only one time improvement, not worth the trouble. Will never use TruGreen again.

It was horrible! I left one of their competitors.  The sales person was wonderful.  The problem began after that. You always get a different technician.  The tech tells you one thing, and then when you have a problem you can't get a hold of the company.  Please don't make the same mistake I made.

see above