Sprinklerman Irrigation

Have been a customer of theirs since 1996. Installed my system and done multiple upgrades and repairs. Paid day of service full amount every time. My system developed a valve problem last October where one of the sections would not turn off and continued to spray about 6 inches. Called and asked for a response and was told that they would come. Several days later I turned the system off. Got a letter from them that I needed to pay a fee to turn my back flow valve off before winter. I paid the bill with a note that I needed the valve worked on before the system turned on in the spring. Very wet spring and have not needed sprinkler. Frankly, I had forgotten about the valve. Called them Friday 2 weeks ago (6/5) and asked that my back flow valve be put back in. (They normally replace it routinely in the spring and leave the system turned on so you know it is working). Was told Kevin would be by the next day to turn it on. Did not happen. Poured down rain all day Monday so didn't expect to see him. (Last major rain we have had). On Wednesday called back and said "we just had a rain and gave y'all sometime but let's get the system turned back on before I get desperate." Was told they would be out the next day. Next day call at 1 PM and get told that Kevin was at the doctor's office and would be there as soon as he got done there. At 4 PM call back and inquire and told that Kevin is in the office. I ask to speak to him and he tells me that "you are a valued customer and my business is important to him and I am a priority." Have not shown up yet. Have got the impression that this was a business started by a couple that ran well when run by them but has been passed down to a son who has no business sense or obligation. Cannot recommend. There are plenty of alternatives out there that are much more reliable.