Kitchen & Bath Concepts

Service Provider Response

I wasn't sure how else to let you guys at Angie's List know this information so I thought I would just respond to the review. You have the cost of the job at $200,000.00, it was approx. $20,000.00

Service Provider Response

Although we spent many hours designing and preparing the member's kitchen remodel design package back in 2011, we apologize that it did not meet her expectations or needs. At Kitchen and Bath Concepts, it is our goal to assist our clients in making their remodel dreams come true, and we do that over 100 times a year; however occasionally that is not possible. We believe that if the member would check with other design businesses like ours she will find that we are actually very reasonable on our design fees. She was quoted the cost of the design fee in the showroom prior to the process, so there was never a surprise about the cost (which can be the case on companies that charge by the hour). Our company always charges a flat fee depending on the size of the kitchen (and that fee is credited back 100% to the client if they do the job with us). The design package includes multiple levels of design and includes deductions for the client in order for them to meet multiple financial goals. In the member's case, she was quoted and charged $600.00 for a complete set of Kitchen designs, specifications and pricing along with a detail deductions sheet (in print) showing the Kitchen project ranging from $26,390.00 to $30,830.00. We are not sure where the $40,000.00 was derived. The specifications and quote consisted of four typed pages and the plans, included a hand drawn floor plan along with a complete set of CAD renderings. This design also comes with a complete revision if desired (the member never came back to our company with any complaint concerning the package). Our design fees are 100% deductable from the project cost. Our company's desire is for our clients to get the design and project that they desire. We are not a hard sell company; therefore after a design fee presentation we typically do not contact the client. We would have hoped that if the member was not happy with her design and knowing that the design comes with a complete revision, that she would have contacted us in order for us to revise and rework the design (which comes with no additional cost). At no time did we ever charge a design fee nor give any type of description, plan or written quote on any Bath project to the member. The estimate of $20,000 is a typical bath remodel for the nation, and may have been mentioned in the showroom. We never even saw the member's bathroom. Kitchen & Bath Concepts is a licensed and insured business that offers many product warranties. Our contracts always include freight, delivery, and tax. Occasionally this makes our bid look higher than the competition who don't carry the appropriate licenses, insurance, and include indirect costs such as tax. We wish the member much success in her remodel projects and if we can do anything to help or remedy the issue we are more than happy to help the member.