Golden Collision Center

Great service and great repair work. Car looked like it just came off the showroom floor. It was ready when promised. They did all the follow up with any insurance issues.

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The experience was good. Overall they did a good job. There were a few little things with the paint job but it was just minor flaws. Somebody else's insurance covered the charge of a little over $1,000.

. Since this is a beater I didn't want to spend much on the replacement.
Original bid included the cost of painting but since they found a used
black mirror, it was not necessary to paint it and the cost was
reduced. The personnel I dealt with were extremely pleasant and
efficient and I will be a repeat customer if necessary in the future.

When I first contacted the business, I inquired if they would work with Shelter Insurance company. They assured me they would handle all the communication with the insurance company. I explained to them that they would need to send photos with the estimate to the adjustor (apparently shelter doesnt send adjustors out to the body shop). They assured me this would be no problem. I provided them with email, name and phone number of my insurance adjustor. A week went by and I contacted my adjustor to see if Golden collision center had sent them the estimate and photos, they had not. I called the body shop and inquired if they had sent my insurance company the information. They assured me that it would be taken care of. Another week went by and I called my insurance company again, the body shop had not contacted them. Finally, the insurance company asked me for the name and number of the body shop. My insurance company called and obtained the information they needed.
I contacted the body shop and scheduled a drop off date. I dropped the car off and the car was ready the date is was promised.
When I went to pick the car up, It looked fine from a distance. Upon closer inspection, I noticed several things wrong.
1) The black seal around the window near the affected are had paint on it from not being taped appropriately.
2) The seal around the tail light (had been replaced) was not put in properly. It was very crooked and looked like it was pinched between the body and the tail light. I went to the other side of the car to compare to the old tail light. The old tail light seal was straight and did not looked pinched.
3) The pin-striping that had been replaced was poorly applied and was not straight. This was easily seen by the naked eye
I notified the body shop about my observations. They apologized and said they would get this addressed right away. They asked me if I would like to wait for my vehicle. I told them I had to go to work and they could drop it off at my house when my concerns were corrected. They did this.
I had to take my van back a second time to have the pinstriping re-done (a different location than before), and the inside of the van cleaned from where sticky fingerprints were left on the ceiling above the window. This was addressed quickly as well and the staff was very apologetic again.
I took the van back a 3rd time when I noticed the tail light that had been replaced was still loose. Once again, they fixed the problem and were very apologetic.
The overall quality of the work was satisfactory. I certainly wish they would have gotten it right the first time!!!!

They did a great job. I will use them in the future.

They did an excellent job and were very professional. There was a delay in finishing the car but it was due to the heat. I had a previous paint job done by them where they finished on time and did an excellent job. The job cost more than the estimate but they did not charge me because they did not call and tell me of the additional cost and the company that paid for the damage to my car was not going to give me the additional money to pay for it. Also, they provided me a rental car and paid for it for the additional days the job went over. They were extremely professional, nice and accommodating. I would definitely go back to them.

Overall, it was great, or as great as it can be when you are repairing an automobile.

It went very smoothly - they were happy to prepare a free estimate, were able to get my car scheduled for repair within a week, and completed all of the work - including paint - within a few days.

They were extremely good to work with and did an excellent job on both cars. My wife's car took longer than their original time estimate and they could have done a better job keeping us informed. This is an area for improvement for them but it is vastly overshadowed by the quality of their work and their friendliness. This is a well run business that charges a reasonable price (they were quite a bit lower than the dealer's body shop).

I had used Golden Collision in the past for some minor body work on an older vehicle so I knew how good a job they can do. They are a very convenient company for me since they are located only about one mile from my house. These guys are very polite and professional, and the work they do is almost magical. I did call around for some estimates and they had the best estimates by far. I was also happy when they called me to pick up my truck a day ahead from when they were supposed to have it done.

It only took them five days to repair the damage done to my car, but they didn t offer a rental so my insurance company came in handy for me. They did a great job on my car and I was satisfied with them.

We had used Golden Collision for this work through an insurance company. We talked to a few people who had known of their work and like them too. They really did an excellent job not only cosmetically, but getting the cars underside structurally sound again. The paint job was good and they got everything looking like new again. They could have gotten the car back to us a little sooner, but I thought the insurance company was partly to blame for that.