"Dear Mr. [Member Name Removed], Thank you for reaching out to express your concerns regarding the deck we replaced for you last year. We understand how important it is to feel confident in the quality of your home improvement projects, and we always take customer feedback seriously. We want to acknowledge that after the initial installation, our team did return to your property to address the concerns you raised at that time. We made the necessary adjustments to ensure the deck met both your expectations and our quality standards. Based on our follow-up and resolution, the matter was considered resolved. It has now been over a year since the completion of the project, which places it outside of our standard workmanship warranty period. However, we are still willing to review any new concerns you may have. If you are experiencing a specific issue, please send us a detailed description along with photos so we can properly assess the situation and determine if any further support may be offered as a courtesy. We stand by the work we completed and are committed to professional service and fair business practices. We appreciate your past business and are hopeful we can continue our relationship on a positive note. Thank you again for bringing this to our attention. We look forward to your response. Sincerely, Aaron Govan Owner and Operator of GLC Services"