DASH HEATING & COOLING
About us
DASH Heating & Cooling is Arkansas' oldest heating and air conditioning company. It has been our pleasure to serve the central Arkansas area since 1939.
Business highlights
Emergency services offered
86 years of experience
Services we offer
DUCT CLEANING., HVAC SERVICE, RESIDENTIAL AND LIGHT COMMERCIAL, SALES AND INSTALLATION
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.233 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 0% | ||
| 3% | ||
| 0% | ||
| 18% |
Showing 1-25 of 33 reviews
Natalie R.
Jul 2025
This company is a scam…… they sold us a shoddy unit and can’t manage to fix it and refuse to replace the unit even though it’s a verily new unit. My family members have chronic illnesses and there are elderly people and children in the home and they had the nerve to refuse to fix the broken unit they sold us!
Todd T.
Jul 2018
From the moment Jeremy Jones of Dash Heating and Cooling showed up to the minute my installers finished their work and left, the entire experience with Dash was professional, organized, efficient and effortless on my part. Dash invested a lot of time in measuring my home, identifying my concerns and needs so that they could help and advise me on the best sized systems and preferred systems to meet my needs. Not once did I feel pushed to make a specific decision, purchase a more expensive unit, etc. as I had been with competing companies. In fact, Jeremy was very upfront and showed me how each system would impact me from a usage and financial perspective which greatly helped give me confidence my decisions were the right ones. Dash was unknowingly in a competing bid with another local company and I choose Dash as I felt the Lennox variable systems are better and overall, Dash’s pricing was approximately 10% less than competitor pricing, which is a lot when you’re talking 2 new units and their list of satisfaction guarantee’s exceeded any other competitors I spoke with. The installation went smoothly and the installation guys were professional, respectful and made the 1 ½ day installation effortless on my part. You could see by their actions and work ethic that they are knowledgeable and efficient in their work process and they left my attic and yard in perfect condition, you couldn’t tell they were there, except for the new units! I definitely recommend Dash as your first call when you need maintenance or new units. You would be remiss if you didn’t give them an opportunity to show you how customers should be treated!
Todd T.
Jul 2018
From the moment Jeremy Jones of Dash Heating and Cooling showed up to the minute my installers finished their work and left, the entire experience with Dash was professional, organized, efficient and effortless on my part. Dash invested a lot of time in measuring my home, identifying my concerns and needs so that they could help and advise me on the best sized systems and preferred systems to meet my needs. Not once did I feel pushed to make a specific decision, purchase a more expensive unit, etc. as I had been with competing companies. In fact, Jeremy was very upfront and showed me how each system would impact me from a usage and financial perspective which greatly helped give me confidence my decisions were the right ones. Dash was unknowingly in a competing bid with another local company and I choose Dash as I felt the Lennox variable systems are better and overall, Dash’s pricing was approximately 10% less than competitor pricing, which is a lot when you’re talking 2 new units and their list of satisfaction guarantee’s exceeded any other competitors I spoke with. The installation went smoothly and the installation guys were professional, respectful and made the 1 ½ day installation effortless on my part. You could see by their actions and work ethic that they are knowledgeable and efficient in their work process and they left my attic and yard in perfect condition, you couldn’t tell they were there, except for the new units! I definitely recommend Dash as your first call when you need maintenance or new units. You would be remiss if you didn’t give them an opportunity to show you how customers should be treated!
Dale W.
Jan 2018
good, good, good
Jerry D.
Feb 2017
We have a service contract where they come out twice a year.
Jerry D.
Aug 2016
.
Jerry D.
Aug 2016
They called earlier in the season but we could not do it then so they came out a few weeks ago.
Chase B.
Aug 2016
unknown
Chase B.
Aug 2016
unknown
Mary W.
May 2016
unknown
Jolene C.
Sep 2015
unknown
Christopher H.
Jun 2015
Ex lent A+++++++++
Christopher H.
Oct 2014
unknown
Alan M.
Jun 2014
dash came out a week ago and checked the outside part, cleaned the fins and checked the amount of refrigerant. i asked him if he checked the inside part and he said no, they do that with the winter/heating service. i told him it wasn't cooling well and he said the system was OK and it was something with my zoned system.
i called another company to get a second opinion because we were not getting cool enough. the new guy found the fins to be completely FILTHY. they had not been cleaned at all. AND the amount of refrigerant was low...we have a leak somewhere in our 2 year old system!
the new company said they would be able to do the warranty if it is something covered under warranty. i called dash and canceled their "service" and have signed up with northside heating and cooling out of benton.
i would not recommend dash heating and cooling for anything.
i called another company to get a second opinion because we were not getting cool enough. the new guy found the fins to be completely FILTHY. they had not been cleaned at all. AND the amount of refrigerant was low...we have a leak somewhere in our 2 year old system!
the new company said they would be able to do the warranty if it is something covered under warranty. i called dash and canceled their "service" and have signed up with northside heating and cooling out of benton.
i would not recommend dash heating and cooling for anything.
Deborah K.
Jun 2014
Once it started, I was promptly asked for a security deposit of $3800. I wrote the check. Was it ever a mistake! From that moment on, the representative was rude, did not listen, the technicians did an unbelievable shoddy job and had to re-do several components 3 and 4 times just to get the city inspector's approval. Every step of the way, I felt like I had to "argue" just to get the basic work done that was needed and should be standard. They finished the job and several things that should have been done were never done! I got so tired and stressed working with them, I just finally paid them to be done with them!
Response from DASH HEATING & COOLING
"[member name removed], What needs to be noted is that this was a complete renovation of your house. During the renovation, there were many areas of work that others were supposed to do in order for us to do our work. The problems immediately began with them not doing what you told us they would. The problems continued to multiply as the job progressed. Even to the extent that your carpenters intentionally damaged our systems so they would not pass inspection. We did repair it so this would not slow you down in getting your certificate of occupancy. There were numerous issues created by others on the job that appeared to reflect on us but should not have. Sincerely, Keith Wortsmith, PE President"
James S.
Jun 2014
They found trouble quickly and handled. Very friendly and was there as scheduled
Lisa S.
Feb 2014
I had my drip pan from my unit replaced in the attic. They left the old drip pan in the attic and generally left a mess.
I once requested an estimate to clean the coils on my two units. I was quoted $360 per unit!
These are the most dishonest people - I wouldn't hire them if they were the last HVAC Co. on earth.
I once requested an estimate to clean the coils on my two units. I was quoted $360 per unit!
These are the most dishonest people - I wouldn't hire them if they were the last HVAC Co. on earth.
Response from DASH HEATING & COOLING
"[member name removed], You are correct that we did replace your drain pan for $210.00. If we did leave the old drain pan in the attic, I do apologize. That is not our policy and we can't address it with our team member that performed the work as he is no longer with us as that was in 2008. As far as us being dishonest by giving you a firm price to do some other work and you not want us to, I don't quite understand. Once again, this was 6 years ago, if you would like to discuss this, please call us at 224-3274. Sincerely, Keith Wortsmith, PE President"
Elisa C.
Sep 2013
We are very pleased with them. We just started using them. They are very professional. They will give you the pricing up front. Scheduling is very easy, and you can get a hold of them pretty much any time. I have not heard any compaints about their work from my tenants.
Walter L.
Aug 2013
I have been a Service Club member for two years. Very responsive service call on a Saturday with no extra charges. They discovered a Freon leak and were quick to come out with various options, not pushy.
Judy Z.
Dec 2011
Very disappointed that people like this take advantage of people in this manner. Glad I got a second opinion.
Response from DASH HEATING & COOLING
"Member, You are correct, the first appointment we were running late and had to reschedule. With our guarantee “We’re there when we say, or you don’t pay” you did not have to pay for the call. On the issue of your heat exchanger, we use advanced technology equipped with an infrared camera that allows us to see parts of the heat exchanger that other companies can’t. We offered to come back to your home and show you the failure of your heat exchanger, but you declined. That offer is still available. We do this for your safety. If you would like for us to do so, please contact us offline at 224-3274."
Shannan W.
Jun 2011
They were prompt and found the problem. When my furnace was replaced by another company, they didn’t do it right. Dash brought everything up to code.
JUDITH H.
Dec 2009
The experience has been good. I would say price is probably a B but everything else would be an A. I would definitely use them again.
THOMAS M.
Dec 2009
They redid the installation of our heating and AC about five years ago and their price was less than the estimate they had given. We have a yearly contract with them and they come out once in a year for the maintenance. They do a very good job and I am satisfied with their work.
Joseph L.
Aug 2009
I worked with DASH Heating and Cooling previously to replace my furnaces. When it was time to replace the air conditioners, I gathered 3 estimates and the DASH estimate was much lower than the other bids. I really was expecting high estimates since it was mid-August, but I didn't feel DASH took advantage of the hot summer temperatures to inflate the price. I received the estimate on Tuesday, accepted the bid on Wednesday and the work happened on Thursday. The installers showed up on time, were very professional and hard working. They finished the job in a single day. I couldn't be happier with this company and the way I was treated. I would definitely work with them again and I would highly recommend to others.
CRAIG K.
Jun 2009
I should have been suspicious when the first question from the serviceman upon arrival at my home was "why don't you want the maintenance contract?" (over the phone call I indicated I just wanted them to service my units one time). I called them due to the positive reviews on Angie's list. The serviceman from Dash did the routine maintenance (clean coils, check circuits, etc.). However, he then said I needed new contacts for one AC unit and that all of the units had excessive end play in the fans. These repairs combined were an additional $1500 and needed to be done immediately. I went out and got two additional quotes since that was a lot of money for the repairs. Two other companies came to my house investigated the AC units. Both said the the AC units were fine and did not need any additional repairs. Maybe Dash pays commissions for extra repair work that their service people can generate? I don't know but it was upsetting to learn he tried to fleece me with some unnecessary repairs. I will not be calling them for any future repairs and beware of extra and unnecessary repair work that they quote.
Licensing
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FAQ
DASH HEATING & COOLING is currently rated 4.2 overall out of 5.
DASH HEATING & COOLING accepts the following forms of payment: CreditCard
No, DASH HEATING & COOLING does not offer free project estimates.
No, DASH HEATING & COOLING does not offer eco-friendly accreditations.
No, DASH HEATING & COOLING does not offer a senior discount.
Yes, DASH HEATING & COOLING offers emergency services.
No, DASH HEATING & COOLING does not offer warranties.