CLEANING AUTHORITY

They called me this morning, 3 days before Thanksgiving, to tell me that they weren't coming back to my home. They were very rude. They left me in a terrible position. I find this to be so unprofessional!

They are really good but you have to follow behind them. You need to remind them to clean under the bed and clean the lounge. You have to be there and none of them spoke English and so it was very hard to communicate with them. I would try to tell them to clean under the bed and they just didn’t understand. I thought their price was pretty high.

Went great in the beginning. Then they kept changing out the cleaning women. Some didn't speak English and I'd try to communicate in high school Spanish. Sweet ladies, but hard to tell them what was needed to be done. Often they would clean quickly, missing areas. I'd complain and the problem would go away for a time and then they'd get lazy again.

Don't leave any valuable items around. A piece of jewelry was stolen with a value of over $ 1,000.00. This is hard to prove. The owner can do very little about it. As a result I have put most valuable items in a safe deposit box. So, that settles that problem and the cleaners won't be tempted. Minor breakings I let go because that can happen easily in the course of a cleaning session. Giving them adequate feedback helps

I will continue to use them even though they have increased their fee because of the 0.5% increase in sales tax.

Proceed with caution. Give them a try, just keep in mind whenever you have people working inside or outside your house 100% honesty is hard to come by with most companies. It's difficult to hire good and honest people for everybody running a business.

April was fantastic!  On time and did  the job better than I would have done.  Everything was perfect. Could not have asked for more polite and thorough people!

I did not like their pricing methods. I had something disappear that cost 750 dollars. I can't say it was because of them as I had traffic in the house. I had other people in the house, so I don't know who took it. The girls were very pleasant. I am going to be looking for another housecleaning service. I am eighty two and I am handicapped and I nap a lot.

Called and scheduled an appointment for an in home estimate. I took off work early for the appointment. Not only did they not show up, when I called to inquire about it they stated that they had called to confirm the appointment that day and did not get an answer. I have no record on my cell phone of them calling, they did not leave a message if they DID call. I told them that I had taken off work early just for this appointment, and asked if they would send someone out even if it was later. I requested a call back to let me know either way if they were going to send someone out or not. I never heard back from them again. I will not give my business to this company and would discourage others as well. If they are that irresponsible, definitely DO NOT want them in my house.

They are very responsive about setting a schedules and making sure that people show up when they are supposed to. They are responsive about rescheduling in holidays. Their communication is very good. The quality of cleaning is very good. For the time they spend and what they do, I think the price is high. They are very friendly. They have a lot of foreigners as workers and they speak a little English.

See above.

I would recommend it although I am not totally happy with the thoroughness of the cleaning. They want to ensure that we deal with the manager rather than the people directly. They are very reliable in terms of showing up when they are supposed to show up. The price is just about the typical price.

I think their service that we had here was adequate. Our problem was breakage because getting breakage and getting reimbursement for the breakage was very difficult and very prolonged.

What I included in the detail above just about covers it. The three incidents noted took place in the spring and winter of 2011.

Poorly

My first experience with a cleaning company and should have paid attention earlier. Had t pick up the house before they arrived. Dusting and vacuuming were fine. Bathrooms and floors became a constant battle. Showers never clean. Toilets were nasty. The hard floors would barely get a wipe down so grime developed in corners and floor texture. I repeatedly called for follow up, but supervision was just not maintained. Issues would recur immediately. Got tired of cleaning the house before and after each visit.

The Cleaning Authority sent 3 ladies to clean my house on their 1st visit. These ladies cleaned for about 3 hours. They were supposed to do a "detailed" cleaning. At the end of the 4 hours a supervisor came in to inspect their work. She made them do some of it over as it was a sloppy job. On another occasion, 2 ladies appeared and one could not speak English so I could not communicate with her. The other lady spoke very little English. They could not follow my directions due to the lack of English. The other problem with this company is they do not come when they are scheduled to come. They were scheduled to be here for the 2nd cleaning between 12 and 2 p.m. and never came. I contacted the office and the person claimed they were coming between 3:30 and 5:30, so I canceled them. Each time they were scheduled, there was always a mixup of some sort. The owner of the company promised me detailed cleaning and reliability, but that didn't happen!

When I interviewed the owner, he said I would never have to clean my house again, if I hired him. Only, he neglected to mention that the cleaners won't move anything, and they won't stand on a step stool or ladder and they can't lean out to clean fans or light fixtures. All too dangerous for their employees. This is really bad, since I am 6 feet tall and all the cleaners were short. Over time, everything over 5' got really dirty. They also, didn't mop well and all the little textured dents in the floor accumulated dirt. Nasty. This was unacceptable to me and I thought we had, had an understanding, that THEY didn't fullfill the contract, but THEY REPORTED ME TO THE CREDIT UNION FOR NONPAYMENT. They are good at dusting, cleaning bathrooms, and vacuuming, but don't expect a clean house like I did. And, be advised that if you are unhappy with the service, there is no way out, you will end up with a mark against you on your credit report. Don't do it. Unbelievable & unprofessional.

1st clean was great. Showed up and got to it. Everything sparkled when I got home, kitchen & bathroom deep clean. The 2nd time, different people showed up. The house was clean, but it just did not look, as good as the first time. It still looked good, just not like the first time. Also, they left the door unlocked. The lock is tricky and they may have thought it was locked, but it was not. I will still use and they return this week. The price will go down to $76 now, after the initial cleans.

When they come out, I have to have the house picked up and fairly clean already so they could do the tedious work. They are trustworthy and they do a pretty good job. The only down fall is that they normally send out different people each time I feel they could be more consistent.

I am very pleased with the service. They always send out two to three people. They are friendly and make sure to leave behind any questions that they might have for me and I do the same as well. The only thing that this company does not do has to do with laws regarding their safety like standing on things.