CHENAL RESTORATION DKI

Ken Mullins and his crew did a great job of restoring the utility room to a usable condition after a backed up sewer pipe caused a flood. The crew was on time, worked hard, explained everything to me as they worked, and did a great job! Each day when the crew returned to check the drying progress, they were polite and informative. Everything we were able to save was washed and disinfected and then returned to the room. Excellent job all around! I would certainly use this company again!

First, I checked the BBB and found Chenal Restoration. Ken Mullen was who I worked with. Though in the end we found that we simply must replace our cedar ceiling ( very long story), Ken came out twice, talked to me numerous times on the phone and did not charge me for what did not work (we tried three different options). He really tried to help and was extraordinarily cheerful throughout the month long process in which we attempted to eradicate the odor. I not only would call Ken again in an instant, I have and will refer him to others. Just having someone genuinely try to help was a help in itself. BTW, I had never met Ken nor heard of him nor his company prior to calling.

Emailed a request for a bid on repairing extensive water damage that occurred at my father's home after a pipe had become disconnected and flooded the upstairs. It took over two weeks for me to get a call, and then after the gentleman I spoke with went by the home, he called me asking me to give him the insurance quote "so he could make sure everything was covered" I told him that I would like to get his estimate first of what he thought needed to be done and pricing for that, and then would let him see what insurance was paying for. He said he would get back with me the first of the following week with his numbers, and I never heard from him again. He went so far as to tell me that he was one of Allstate's preferred providers and was used to handling these matters for him. That is interesting because my Allstate adjuster gave me the only two companies that they would use if the work was being paid for directly, and he wasn't one of them. I ended up using a contractor who was responsive to my request and who understood the remodeling needs enough to create his own quote for the work that needed to be done - without ever asking how much money I was getting through insurance.