C & F Flooring & Rug Gallery

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Although very helpful and proffesional during the sales process, the installation was a completely different matter. I had to call them out on several occasions to redo unacceptable work. At one point they actually used floor trim that did not match anything in the house.They acted like I was being overly picky but I could have done better work myself. Now, 3 months later the carpet is coming up from the tack strips. At this point I would rather pay someone else to repair theri work than to have them back out to my house. I would never use them for any work and cannot recommend them at all.

The whole process was painless. Great customer service before and during the installation! Will definitely use them again.

In both instances C & F Carpet did not care in the least that their workmanship and professional advice was in error.  The response concering the peeling grout was, "Well sometimes that happens".  They would not fix their poor grout job without charging me for the repair. In response to $4,500 worth of carpet, put in after seeking their professional advice, they advised me to get the carpet replaced through the carpet company but telling me I would have to cover labor and installation again to them for replacing the carpet at $600+.  C & F took no responsibility for the faulty information given to me or made no effort to make things right for their customer.  Integrity is evidently not a priority to this company.  The professional "advice" that I thought I was paying for is money down the drain.  Do not use C & F Carpet.  They obviously will say anything to make a sale and do not stand by their advice or work

Overall experience was very good from the sales to completion of installation.

They were very professional and their installers were excellent. I would recommend them.

The floors looked perfect when they finished.  They were the only sub that on our house that cleaned up after themselves.  Our contractor (Bosley) wanted us to use his buddy, but C&Fs price for the entire house was several thousand dollars cheaper.  Their sales person Lori was much more knowledgable and helpful than the other guy as well.  I would definately recommend C&F to anyone looking for quality hardwood floors. 

We had a water heater leak in our finished basement for some time, of which we were unaware, and it ended up causing black mold to form on the downstairs bedroom carpet. C&F came out and removed the old carpet, scrubbed down the area, because of the mold, and installed new carpeting. The workers were pleasant and speedy and arrived at the scheduled time. The new carpet came out beautifully, and we are pleased with the job. The cost of this replacement was covered by our insurance.

C & F did a very good job, and their crew finished the work in our house of 1800 square feet within a day. I saw a few seams, but since they were barely visible, I said nothing and it doesn't bother me.