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Bert Black Service Co
Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,
About us
We are a full service heating, air conditioning, electrical, plumbing and glass company. We service all brands. We take great pride in our sincere dedication to service and to quality. As our customers increased, their needs changed. So to better serve our customers, we have added many additional services. We treat every home or business we enter as if it were our own and every customer as if they were a member of our family. So no matter what your needs are, we are here to help. We have well trained friendly technicians that are here to give your family the comfort that they deserve. Let Bert Black Service Company’s qualified staff take care of all your comfort needs.
Business highlights
Emergency services offered
Services we offer
Electrical Troubleshooting & Repair, Faucets Installation & Repairs, Furnaces, Generators sales & installation, Hot Water Tanks Repairs, Installation of Recessed Lights, Outdoor Lighting, Pipe Repiping & Installation, Plumbing, Plumbing-Drain Cleaning, Repairs, Sales & Installation, Sales & Installations of A/C units, Service Panel Repair & Installation, Tankless Water Heaters Installations, Video Sewer Inspections
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.567 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 13% | ||
| 3% | ||
| 4% | ||
| 4% |
Showing 1-25 of 67 reviews
Harry S.
Aug 2024
After buying a home in Little Rock in 2021, I employed Bert Black AC to maintain and clean my air conditioning system. I paid for an annual maintenance agreement. During the first 13 months I lived in the home, Bert Black AC came to my home to service my system on 3 occasions. After being in the home for approximately 14 months, I noticed mold growing in the top of both bathrooms. I immediately hired a testing company and a building scientist to determine the problem. They both informed me that my air conditioning system had not been maintained properly. A review by another air conditioning company revealed that Bert Black had not removed the top of my outside system to clean it properly. As a result of proper maintenance, dirt and debris had clogged the system and it was no longer removing humidity from the air. This resulted in a major mold problem throughout the home. When it was determined that air conditioning maintenance was the issue, I phoned the Bert Black office and requested to speak to Michael Love, the CEO of Bert Black. I spoke with Judy, the office manager on 3 occasions. On all the occasions, she refused to allow me to speak to Mr. Love. Around the time this problem occurred, I had paid for a second annual maintenance plan. Since I had no intention of using Bert Black in the future, I requested a refund. Judy refused to refund the maintenance plan fee. The cost of testing, air conditioning maintenance and mold removal was around $15,000.00. As a result of health problems related to exposure to the mold and at the recommendation of the mold experts, I was forced to sell the home. I highly recommend that no one use Bert Black for air conditioning services. The poor quality of work that they performed in my home resulted in significant health problems and major costs to treat mold growth in the home. And when a problem occurs, the office manager will now allow anyone to speak to the person in charge, Michael Love.
Pamela W.
Jun 2024
I actually was disappointed
Ralphienia R.
Jan 2022
The technician showed up on time and professional. I told him what was going on and he went to work. When he was done, he came in explained what he had fixed and explained what else needed to be done. I was very impressed that he went that extra mile to make sure that the heater was working before he left even though it would be a few days before they could get the parts to fix it. Overall, I would definitely recommend them to other businesses and individuals.
RJ M.
Dec 2017
It went much better than I expected. I'm reluctant to hire contractors, but this job went flawlessly. They were very punctual, professional, and answered tons of my questions throughout the whole install. There was no pressure for a sale.....I don't make quick decisions when it comes to major expenditures, and Russell (our contact) answered them all immediately. Great experience.
Daniel M.
Nov 2016
The staff were all very professional and courteous, but their pricing and practices are questionable. The tech worked on trying to clear our clog for a few hours, but was unsuccessful. Eventually he called a Rooter company to clear it, and their tech took care of it promptly. My problem lies with how I was charged for this service. Bert Black was unable to fix my problem - the other company did it. So what am I paying them for? I understand that their tech came out and worked on the issue for a while, so I can justify paying for *something*. But if I had just called the other company in the first place, I'd be paying far less. Bert Black charges $79 for the service call, or you can pay $200 for a Gold Club membership, which covers the fee for all service calls for a year. It also gives 15% off the cost of any work done and includes one air conditioning service. So, the Gold Club seems like a fair deal. However, they charge $289.97 for "toilet pull and stoppage". This is where I have a problem - they can't explicitly detail what this service is. All I could get was that it covers removing the toilet and replacing/re-sealing it. I assume it also includes snaking the drain, but they did not say that when I asked. I don't feel that I should pay them for this service when they didn't actually fix the problem. The company that *did* fix it is charging $175 total, billed via Bert Black. This includes their service call fee, clearing the drain, and putting the toilet back in place (They charge $40 for removing and re-placing the toilet. I checked). So Bert Black is effectively billing me for the same service twice, even though they're not the ones who fixed it. The person I spoke with explained that this other company "works for him", but as far as I can tell, it's a totally separate company and they "work for him" in the same way that they would "work for me" if I called them directly. They're just billing Bert Black for services rendered, and passing that fee along to me.
Jim M.
Feb 2016
Exceptional. They were highly professional, sensitive to our needs, and extremely helpful. They had reasonable fees.
Glenda H.
Jan 2016
unknown
Linda A.
Dec 2015
unknown
Michael P.
Oct 2015
It went well.
J C.
Jun 2015
All went well. Service man checked the motor, condenser and made sure the unit was cooling properly before he left.
Jim M.
Jun 2015
The technician explained everything in detail and provided us a discount. Everything was done to my satisfaction.
Colin L.
Feb 2015
Have a contract to have AC system service summer and winter
Lou D.
Feb 2015
unknown
Ryan D.
Jan 2015
unknown
Robin H.
Dec 2014
unknown
Suzanne K.
Dec 2014
First, it's a shame that the new owners have kept the Bert Black name considering that Bert Black was a good contractor and the new owners are not in my opinion. After Mr. Black sold the company, I had them come out and service my AC unit--the original Mr. Black had replaced it in 2008. That went fine.
Next I called to get an estimate on painting--new owner sent someone to measure--that was in about August 2010. I had fallen and put a large hole in the hall wall and wanted it repaired and painted. I wanted to at least have it fixed by the holidays. I called back several times to get the quote and when I finally was able to talk to someone, I was informed they now had too many commercial paint jobs and my little one wasn't worth their time and they'd have to hire more people to do residential jobs. They should have taken that off their web site then
The last and final straw was in about Spring 2012 when I called and jokingly said my AC wasn't working. I just wanted the seasonal service call that they had been advertising. When the serviceman came and did the service--recharged the coolant--he told me it was $300+ and when I checked with the girl in the office, she said I hadn't specified the seasonal servicing so it was full price, plus the coolant (which I had expected to have to pay for anyway). I said well at least I'll get a new filter and was informed that the owner didn't even provide filters any more.
If you are going to use them ask very specific questions and get everything in writing upfront--or you might just be too small a job for them anyway and not worth their time--or get the job done for a higher price than you expected to pay.
Next I called to get an estimate on painting--new owner sent someone to measure--that was in about August 2010. I had fallen and put a large hole in the hall wall and wanted it repaired and painted. I wanted to at least have it fixed by the holidays. I called back several times to get the quote and when I finally was able to talk to someone, I was informed they now had too many commercial paint jobs and my little one wasn't worth their time and they'd have to hire more people to do residential jobs. They should have taken that off their web site then
The last and final straw was in about Spring 2012 when I called and jokingly said my AC wasn't working. I just wanted the seasonal service call that they had been advertising. When the serviceman came and did the service--recharged the coolant--he told me it was $300+ and when I checked with the girl in the office, she said I hadn't specified the seasonal servicing so it was full price, plus the coolant (which I had expected to have to pay for anyway). I said well at least I'll get a new filter and was informed that the owner didn't even provide filters any more.
If you are going to use them ask very specific questions and get everything in writing upfront--or you might just be too small a job for them anyway and not worth their time--or get the job done for a higher price than you expected to pay.
Response from Bert Black Service Co
"In response to your experience with Bert Black, let me first say we apologize you had such a disappointing experience. Due to the length of time that has passed since our services were performed and this review (nearly three years), we can say that at Bert Black Service Companies we encourage you to try our service again. I have reviewed your history with our company, and unfortunately this was not brought to my attention at the time when this was a problem. We can assure you that even though this happened nearly three years ago, that if you would contact our office we would be more than happy to discuss this matter with you. Our goal at Bert Black Service Companies is to assure our customers are 100% satisfied 100% of the time."
TINA B.
Oct 2014
unknown
Response from Bert Black Service Co
"Thank you for going to extra mile to rate Bert Black Service Companies on Angie's List. We are proud to call our company, "Your One Stop Shop", as we not only service HVAC, but also Electrical, and Plumbing. We even have a glass division. We will always strive to go the extra mile for you."
Elicia K.
Oct 2014
unknown
Response from Bert Black Service Co
"It has been our honor to be your leading service provider for 20 years. When our office closes, we still have our answering service ready to take the call and staff on hand to take care of any emergency that could arise. Thank you for being a loyal customer, and its been a humble pleasure keeping your home in tip top shape."
Rhonda W.
Oct 2014
unknown
Response from Bert Black Service Co
"Thank you for taking the time to rate us on Angie's List. We appreciate all feedback that enables us to better serve our customers."
Weaver M.
Jun 2014
unknown
Response from Bert Black Service Co
"Ms. [removed member name], Thank you for taking the effort and time to let others know how pleased you were with our services. We take pride in our customer service and work. We look forward to each day knowing we can possibly make a difference. Please give us a call at 501-228-9770 and let us know if there is anything we can continue to do for you in the future. Sincerely, Bert Black Service Companies"
Larry M.
Jun 2014
.
Response from Bert Black Service Co
"Thank you for calling on Bert Black Service Companies to take care of plumbing work as you prepared to sell your home. We have helped many customers prepare for selling their property when inspection reports showed punch list items that required repair or replacement. We are proud to be a part of paving the way for a positive experience and lasting memories for each of our customers both present and future. Sincerely, Bert Black Service Companies"
Brenda W.
Jun 2014
.
Response from Bert Black Service Co
"[member name removed], I’m sorry you had a negative experience. However, we appreciate any you for providing the feedback to allow us the opportunity to improve our carpentry division. Since the time the work was completed, we have expanded our carpentry division and are better equipped to offer additional options and free estimates for the desired work. Please feel free to email the office at [email protected] and we will be glad to help you with any future projects. Sincerely, Bert Black Service Companies"
Jim M.
May 2014
They do what they say they are going to do. We have been using them for nearly 20 years and we have not had any problems with them. We have a contract with them.
Response from Bert Black Service Co
"Loyal and long time customers make being in the service industry an enjoyable experience. Not only do we strive to keep you happy, but desire to continue building our relationship. Thank you for taking the time to let others know how we have been able to help you maintain your furnace and a/c and keep you comfortable throughout the years. Sincerely, Bert Black Service Companies"
Bharti M.
Mar 2014
A total rip off these guys charged over $200 for a trivial job they start the hour from the time they leave their office. Will not recommend them overpriced.
Response from Bert Black Service Co
"I’m sorry you had an unsatisfactory service call, and believe you were not charged accordingly for the time and material to complete the work requested and that was added after the original service call was made. We do want to let you know we appreciate the feedback you provided and since the service call, we have expanded our electrical division to include highly skilled and trained Master Electricians. Our electricians are equipped to efficiently handle any job and do it at a cost effective price for our customers. As a reminder, the current electrician hourly rate is $85.00. We are better equipped to provide additional options and free estimates for any desired work. Please feel free to email the office at [hyperlink removed] and we will be glad to help you with any future projects. Sincerely, Bert Black Service Companies"
Frederick G.
Mar 2014
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Response from Bert Black Service Co
"We are humbled and appreciate the positive feedback. We are proud to be the service company you have chosen over the years for your HVAC work, as well as Electrical work. We look forward to many years ahead and thank you for being a loyal customer. Sincerely, Bert Black Service Companies"
Licensing
State Contractor License Requirements
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FAQ
Bert Black Service Co is currently rated 4.5 overall out of 5.
Bert Black Service Co accepts the following forms of payment: CreditCard
Yes, Bert Black Service Co offers free project estimates.
No, Bert Black Service Co does not offer eco-friendly accreditations.
No, Bert Black Service Co does not offer a senior discount.
Yes, Bert Black Service Co offers emergency services.
No, Bert Black Service Co does not offer warranties.