Arbor Landscape & Sprinklers

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On 5/27/13 I called and talked with Eric about doing some small projects in our front yard. He told me he would call me on Wednesday, 5/29 to set up a time to come out and give me an estimate. He called that day, but wanted to come to the house right then, and I was on my way to lunch with a friend. I asked if he could come out later that day and he said no; I suggested the next day, 5/30, and he said he would see me at 10 a.m. Later that day (5/29), I found out unexpectedly that my job would require me to be gone all day on the 30th and I promptly called Eric to let him know so we could make another appointment. I left my message with another man who said he would have Eric call me back. When I hadn't heard from him by the evening of 5/31, I called and left a message asking him to call me. This is now 6/2, and he has never returned my call. I am not pleased with his lack of courtesy and professionalism. If he had decided that he did not want to do this job, he should have at least called and told me that.

Very helpful with ideas. Timely and provided followup as needed.

Very professional and courteous. Came to give me a free estimate. Explained what was involved in locating the leaking valve, and what estimated costs would be, depending on how difficult it was to locate underground valve and how many sprinkler heads needed replacing. Very knowledgable. Came on time on day promised. Owner and representatives were very approachable and answered all questions I had. They came back when I requested to make additional adjustments. I was not charged for this return trip.