A & A AIR CONDITIONING & HTG

Description of Work: My airconditioning unit went out. It is a "Package Unit",meaning that it is all on the outside of the house.I couldn't remember who had installed it or when that was.I just called one of the first names I found in the yellow pages which was A&A,BIG MISTAKE! They came,took a panel off,it was very clear that the transformer had burned out. I could smell it and it was chard. Then they asked me how old the unit was,I couldn't remember, got it confused with the previous unit so I told them that I thought it was at least 10-15 years old. Then they tried to tell me that my unit a Carrier was "No Good" and they had a unit a Goodman that was much better! I told them that I had never heard of a Goodman. They assurd me it was a great unit,better than what I had. They told me that they could replace the transformer but that it would be "expensive" and that if the unit was 10-15 years old I was better of going with a whole new unit. So I reluctanly agreed,verbally. They told me that they needed to take some measurments,(just take some measurements),nothing else! I was skeptical about the whole thing and so I called a contractor friend of mine and told them what they had said about my unit being "no good"! And then I told him the type of unit they were going to replace it with and my friend said "That is the bottom of the line Mary Ann,do not let these people do anything,I will send my guy over to take a look." So when the A&A guys came to the door to tell me that they had taken all the measurements I told them that I was going to get a "second opinion". That is when the guy told me "Lady we've already disconnected it!" I said "I thought you were just taking measurements,I never authorized you to disconnect anything" He responded "Well in order to take measurements,we had to take it apart"..and they left. When I went outside. I could not belive what I saw,I was in SHOCK! The unit was at least 5 feet away from the house,wide open,which meant that any animal could crawl into the duct work, in fact one of my cats was already in there! And it was expsed to all the elements! I called them back and told them to reconnect it. They said they would for $900.00 but that didn't include the transformer,which they had quoted me a price of over $1200.00! When my friend's guy came over he was in shock at what they saw as well and could not understand WHY ON EARTH A&A took the whole unit apart.And they didn't just take it apart,they destroyed the "transition units" that came from the package unit to the house where the ducts begin! The metal was all bent up and twisted. They also disconnected the theromostat,the gas line and the electicity that went to the unit! DO NOT LET THESE PEOPLE ANYWHERE NEAR YOUR HOME! THEY DO NOT KNOW WHAT THEY ARE DOING! I found out later that the date that the unit was made is on the side of the unit,near the serial number. My unit was built in November of 2006 and installed in October of 2007! Why didn't they know this? They are on all units. And again why take the whole unit apart,destroy the transtion units? I think that they saw me as a woman who they figured they could CON into buying a new unit! AND A CARRIER IS A WONDERFUL PRODUCT!..That is what made me suspicious in the first place which is why I call my friend.