COAST-TO-COAST CARPORTS

This is a review on All Steel NW Belfair, WA, Fred Durant Owner (360) 277-0200 and Coast to Coast Carports, Knoxville, AR, Gerado Torres, President (866) 681-7846 Related to a new steel carport 40’x18’x12’ Spring of 2018 in Shelton, WA. Poor customer service, lack of follow through, finger pointing and dishonest employees. These companies work together. I purchased a carport from All Steel NW is our local supplier and the company that I gave my deposit to. I was reassured that even though their manufacturing plant is out of state it will be installed by their local crew that is experienced and works for their company and not temporary laborers. The office supervisor was involved and present during my personal meetings in their office. I new that the site prep was my responsibility and that it needed to be with in 2”- 4” of dead level. I prepped my site and sent photos to my All Steel NW rep who reassured my site looked great and I was ready to go. I received a call from Coast to Coast giving the final installation date and time. I was confused who they were? Had I read my contract more carefully I would have seen that their name was in the upper left corner of the form and they were the manufacturer. I thought All Steel NW did it all. The issue and the reason for the rating: Dkur installation went fine up to the point when the crew lead asked me if I wanted a big hump in my roofline. He told me since my site is not perfectly level that their would be an extra $250 charge to make the frame accommodate the site and make the roofline level. At first I told him to do the best he could since I already hade over $5,000 into this project and I knew the site was within the 2-4 inch acceptable tolerances. He said he would drop it $200 if I paid him in cash and that is a normal fee for the extra time to make the frame accommodate an unlevel lot. I was in the middle of construction. The materials were all over my lot and the vertical ribs were all up, what was I to do? I reluctantly said I would give him the money. When I observed what adjustments were made in the ribs, it was clear that they were within the tolerances built into the design of the building. With a level string and pipe wrench it took the 2 guys 15 minutes to level the roofline. No cutting or extending any of the ribs. Just level and secure with 2 screws in each rib and they were done. When I realized what they did to level the building I felt like I had been taken advantage of. I went on line and reviewed other carport company sites and found a leveling charge would only be appropriate if they had to cut or weld on extensions to the ribs to make it level. This was not the case. I called Netty, my installation coordinator at Coast To Coast and asked her opinion. She said she would look into it and let me know. She never called me back. I went to the crew lead and let him know that I knew I was being taken advantage of but that I was an honest man of my word and paid him the $200. After the job was completed I called All Steel NW and spoke to Fred Durant the owner. He said that was not my crew they worked for Coast to Coast and I would have to talk to Jane the manager there to see about getting my money back. He had me take photos of each rib and email them to him. He took no responsibility for the problem even thought he said they now use only their own crews. I told him that is what I was told when I made the purchase. He washed his hands of the problem and left me to work it out with Coast to Coast. He did send the photos to Coast to Coast. I called Jane and she said don’t talk to me, you need to call Netty her scheduler. I called Netty and explained the problem. She said she would escalate it for review and let me know the next Monday. She never called back. It was becoming very clear that All Steel NW was pointing the finger at Coast to Coast and they are located in Arkansas and was not concerned with me out here in Washington State. Everyone passed the buck, didn’t take responsibility for the issue and apparently profits from the customers who just suck it up and don’t let others know what kind of companies they are dealing with. Only do business with these companies if you don’t care about customer service or doing business with companies that don’t take responsibility for their employees. All of that being said I do have a well built carport, but would never recommend them to a friend. Being taken advantage of when you are vulnerable is an ugly thing. “Let the buyer beware!”

I was talking to them about building a carport, and they asked for my credit card for a deposit, which they said would get me locked in with a discount. However, I called them back and said that I didn't want the work done, and now they will not refund the deposit. I never signed a contract or authorize a charge.

My wife and I were looking for a carport to be installed to protect our boat. I checked out Coast to Coast Carports, Inc and was directed to Carports and More to handle the ordering info. Once a price had been agreed upon, I gave them a deposit of $155.50 via credit card on 5/9/11. I have quite the E-mail chain of excuses and reasons "why" our installation date had been canceled or rather "postponed" . During one of our seldom telephone conversations with the factory rep, we were told that we were within our right to cancel the order, which we did and in turn creates more hoops to jump through. I'm now in the process of contacting the Oregon Attorney General, consumer fraud unit to help resolve this.
Needless to say, we do not recommend this outfit to anyone, not even an enemy.

same as above