MARTINS CLEANERS & LAUNDRY

This was by far the worst experience in dry cleaning or anything for that matter. When I called for directions to the business the lady asked, who wants to know? I should have known at that point to have someone else do my dry cleaning. When I got there and dropped my cloths off, I had to ask for a receipt. When I finally picked up my cloths I took them home, and as I was inspecting them my french cuff shirt had wrinkles pressed into it and there was black smudges on the cuffs where the person was holding the shirt to CLEAN it. There was also trash in the pocket. The other shirt was fine, but the suit was not cleaned, and they had pressed massive creases into the legs and stains into the suit. UNBELIEVEABLE!  I immediately took the suit back and mentioned to the owner that I was concerned about the stains in my suit. She assured me the stains would come out. About an hour later the owner called me, and said that they did not clean the french cuff shirt because there was no tag on it, but I told her that in my haste I removed the tag as I was inspecting it.  She said that she really did not believe they cleaned it because the cuffs were turned up and they don't do that. All of  this was said in a accusatory tone, but she GRACIOUSLY said she would go ahead and clean it for me. When I came back to repick up my clothes, the shirt was even dirtier and heavily starched, and the stains in my suit were still present, and they had done something funky to the cuffs of the suit coat that made them very puffy and that later on had to be fixed by a tailor! I had to pay for that as well! After my showing this to her she was apparently not going to do anything for me or even give me a refund. She told me that she would not. She said to me very hatefully in her southern accent, here is your clothes! Get out of here and never come back! So I took my clothes to Massenelli's on Union to fix the mess and they did the same day.