DAVIS AUTOMOTIVE & FLEET SERVICE

In December, the engine lost all power while being driven. All oil had leaked out of car resulting in blown engine. We called Davis immediately, and they sent out a tow truck within 30 minutes and towed the car to their shop. To their credit, they admitted that when the oil filter was ordered in December, two digits in the part number were transposed resulting in an incorrect part being installed. Since they are certified, they turned the case over to their insurance company. We were provided with a rental car for a week, the car was totalled, and we were given what we felt was a fair price. Mr. Davis was more than accommodating and professional, but the experience was upsetting as this occurred during the holidays and could have been avoided had more care been given to ordering the correct part. We think Davis Automotive specializes in diesel engines and not foreign make cars.
Also, we gave them a D for professionalism because when the car was on their lot waiting for the appraiser, we asked that they lock the car. They said it would be done right away. We went back in the evening to remove some things from the car, and it was unlocked. Unacceptable.

I brought my crown vic in that morning and it was evaluated then repaired and ready by 4 pm!