BRANDENBURG & SON

The Brandenburg's diagnosed my problem as a pump that had to be replaced. I made the mistake of trusting them to treat me fairly. They ordered the replacement pump from Madison County Hardware "because they have a trusted relationship". The charge for the new pump was $1,200 plus $225 for a few pvc parts and $500 labor charge. That evening I looked up the price of that pump. I could have purchased the same pump with free shipping for $800. Their "trusted relationship" upped the price of the pump by 50%. It gets worse. They installed the pump but my system wouldn't work. The senior Brandenburg told me he had altered the factory settings on the new pump to increase the pump flow. This action flooded the leach field and the new pump could not work beyond its performance maximums. They said to wait a couple of days for leach field to dry. I called them back several days later because the pump was running all the time. They returned, and made a lot of guesses about the problem and finally the senior Brandenburg asked me for the new pump's owners manual. It was then that he discovered that a 1/8" hole needed to be drilled into the outflow pipe or the pump would air lock! This new pump had worked under those conditions for two days. They didn't tell me the price of the new pump until after they had installed it. Their work was shabby. I felt cheated by the Brandenburg's and Madison County Hardware.