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Founded 1969 • With Angi since August 2014
Hot Springs, AR 71913
Shane gave us a written quote of $3150 to remediate the rotting wood under a trapezoid window, install 18 ft. of new gutters with hoods, 20 ft. downspout, and install (2) large custom triplex roll out windows and (1) smaller stationary kitchen window including interior & exterior trim. We would NOT have hired him if the price was higher. He measured the window openings and gave us the dimensions so we could order the custom windows from Home Depot (which we did immediately). He insisted on a cash payment of $2500 before he would begin work. The first day went relatively well as he accomplished tearing off all the old gutters. So everything would be ready for him the next day (Friday), I worked for many hours afterward repairing & painting the facia board, prior to the new gutters being installed. He showed up around 11:00 AM, and rather than do the promised work, abruptly announced he was taking the rest of the day off, leaving us with no gutters and damaged shingles even though heavy thunder storms were forecasted. I was worried about water damage, so I caulked the holes on the roof ledge to be safe. He returned with his helper on Monday to lay two rows of edging shingles and install the gutters. There was a 4" X 5" piece of rotted facia wood that I requested be cut out of which we were charged an extra $100 to replace. The next day he began tearing off the wood under the window & removing the wall facia which revealed extensive internal rotting as we had expected and discussed with Shane due to the prior ding-bat owner not maintaining the property and then lying, concealing, and conniving in order to sell it. This breech was something that would have been evident to ANY reputable home inspector as it was visible upon climbing a ladder up to check out the base of the window in addition to doing a simple finger push test which would have revealed the rot. On the spot, Shane demanded another $2,000 cash to put in a 4 ft. header, claiming he would be risking his life if the trapezoid window cut loose. I have been around construction most of my life and performed huge repairs on property and I knew absolutely that the repairs could be made safely and there was NO WAY that window was coming down. Nevertheless, we had no choice but to pay his extortion at this point which now totaled $4,600 BEFORE any of the major work was accomplished. He promised to remove the rotted wood under the trapezoid when the windows came in (6 weeks in the future) and left for the day with a large area of the house completely open and unprotected from the coming storms you may have seen in the news. I worked like a man on fire caulking & painting Zinnzer Cover Stain on the new 12" X 48" X 2" header board and then taped up the area with plastic so we wouldn't incur more water damage just in the nick of time before the storms began! Shane returned 6 weeks later when the new windows arrived and proceeded to cut out the old windows. I was observing what he was doing and he seemed to be in a huge rush to cover the bad area outside that still required serious remediation! I politely requested that the old rotted wood above the header be replaced, as he had promised, and with great irritation he exclaimed, "I know what I'm doing! Don't you have some dishes to wash?!" So, not wanting to get in the way, I went to do other work on the house - BIG MISTAKE! When I returned two hours later, to my horror, he had trimmed out the interior of both large windows with ROUGH cut cedar wood full of knots and cracks instead of light maple finish wood to match the trim and window sill that he removed! Also, he had installed the exterior panel over the header and none of the rotted wood on top had been replaced! It was obvious looking at the now installed windows that the dimensions he had given us were too small, therefore, the exterior trim board would no longer cover the opening! The only way to correct the breech was to use 2" X 4" studs for trim instead of the custom trim that he removed to install the windows! The same problem occurred on the kitchen window as well >>> the window was ordered too small to fit the opening and he had to cut pieces of wood to fill the large gaps!!! I told him I was not happy with what he had done and wanted the job done right. His response to me was I would need to pay him for the new materials plus another full day of labor to fix it! We had already paid an additional $300 for materials ourselves above & beyond the $4,600 we had already paid him. To add insult to injury he demanded an additional $650 on the spot before the job was finished! We have now paid this 'christian' man $5,250 - a full $2100 ABOVE his quote to do the job - WAY more than the cost of three custom windows! I knew we were in trouble at this point and he could just walk with our money leaving us with a major mess that would have been a huge loss for us as senior citizens owning property in a retirement community. I doubted that a guy with this little integrity would ever pay a court judgment against him, so I was in a panic when I realized we had hired someone this disreputable. Remarkably, he did come back the next Monday to finish installing the other window (see details above). In my 64 years of life I have never experienced such unprofessional and shoddy work. Having lost all confidence in Shane's ability to properly finish our windows, I told him I would hire someone else to finish the windows and he was perfectly fine with that, even though we had already OVERPAID him to properly install and trim out the windows. Frankly, I was deeply disappointed and stunned that Shane could take advantage of struggling grandparents knowing we had to take out a loan to pay him and are raising our 4 yr. old grandson!!! Welcome to Arkansas! As you can imagine, I am highly stressed and have lost a lot of precious sleep over this situation PLUS we must still hire and pay another contractor to finish the work! Remember my Angie's List friends, DO YOUR HOMEWORK BEFORE YOU HIRE ANYONE TO DO WORK FOR YOU or pay a heavy price for being a trusting naive fool like me....
Description of Work
We hired AR licensed home inspector, Johnny Dill, to inspect residential lake property prior to purchase. He was either inept or in someone's pocket because he missed major problems with the house that any reputable inspector would be expected to find, ergo, costing us over $60,000 in repairs and materials. The disreputable sellers, who lied on their AR Disclosure Report, hid rotting windows and doors behind fresh paint, old gutters & roof leaked, mold, plumbing problems, etc., along with a myriad of other serious problems with the house. We called several contractors from Angie's List to give us estimates and they either never returned our calls, didn't show up, and/or gave us outlandish information/ propositions to perform the work. As it ended up, we ourselves determined that the large custom windows facing the lake had to be replaced along with remediation of rotting wood into the substructure under one of the large trapezoid windows facing out to the lake. Because the situation was so dire (the windows were leaking causing water damage into the house), we needed to act quickly. We used HomeAdvisor.com in an attempt to find a vetted contractor willing to do the work. This site somehow linked over to 'Smiths' home advisers where we posted a work request. Shane's Construction responded to our online request through Smith (whom supposedly vet contractors >>> NOT)!!! Unfortunately, the rest of our story is a hard lesson that everyone reading this review should learn from our massive mistake...so that it doesn't happen to YOU! BTW, Shane advertises himself as a "Christian" in his online write-up. I believe in the 'Golden Rule' too, the reason I am taking my time to detail what happened to us in an attempt to protect other unsuspecting home owners who are smart enough to subscribe to Angie's List...
Category gutter repair, remodeling, replacement windows, deck cleaning
We are a full service deck and fence company. From design through installation we try to make the process easy on the customer. We build new ones and repair old ones.
2022 Super Service Award
Our specialists will evaluate your homes problem and propose a solution at no cost to you. We accept various forms of payment including financing. Find us on Facebookfor a coupon for your project. We invite you to visit our website www.redeemersgroup.com to see case studies of projects like yours, and to view additional independent reviews from our clients. We offer a transferable warranty, which means if you sell your home, the warranty transfers to the new owner. Additionally, we are part of the Basement Systems and Supportworks national dealer networks.
We specialize in bathroom remodeling, not kitchen remodeling! We guarantee your satisfaction, and we won’t leave until the job is done right. We pride ourselves on the quality work we provide, while delivering great customer service! Call or click to schedule a free estimate today! Bath Planet of Arkansas LLC has been in business for 5 years in the state of Arkansas. We off free in-home estimates, and also offer several different discounts. Veterans 10%, Senior Citizen 10% Cash Paying 10% Bath Planet is also is partnered with four different financing companies which offer low interest rates and small payments.
Deck Maintenance, Decks & Porches, Foundation Repair, Gutter Repair & Replacement Remodeling - General, Remodeling - Kitchen & Bathroom, Siding, Windows
Shane's Construction is currently rated 1 overall out of 5.
Shane's Construction accepts the following forms of payment: Check
No, Shane's Construction does not offer free project estimates.
No, Shane's Construction does not offer eco-friendly accreditations.
No, Shane's Construction does not offer a senior discount.
No, Shane's Construction does not offer warranties.
Shane's Construction offers the following services: Deck Maintenance, Decks & Porches, Foundation Repair, Gutter Repair & Replacement Remodeling - General, Remodeling - Kitchen & Bathroom, Siding, Windows