Lowe's Home Improvement

We are very pleased with the result.

unknown

Great

The experience from start to finish went without a problem.  Everyone we dealt with was very pleasant and professional.  They even left us a leftover piece of the carpet.

I spent around $3000 for the flooring material. They have everything you need and you know it's the right price.

They did a really good job. I liked the installer. He came in, he was very friendly, he took care of everything, and got it hooked up perfectly. They had to special order it and they did that promptly and very fast. What I bought was basically the same price anywhere.

It was good. They have good stocks and good selection.

I would give them a favorable review. What stood out to me about them was that they had lots of products to choose from and their products seemed to be quality products with their prices. We were looking at a little bit of everything there because we are doing a remodel project.

Ordered the flooring 11/11; arrived at store 11/18. Had been verbally promised and quot;installation by Thanksgiving. On 11/18, I happened to go to the store and learned the materials had arrived. I waited another week without a call. On Friday before Thanksgiving, I phoned Lowes and spoke with someone in the installation department. At that point, the installation department was apparently and quot;fulland quot; on their installation schedule and put my installation off until December 3rd. Initially I said ok, but realized I wanted it installed as they promised. I called back and talked to someone in flooring informing them that since they couldn't install as promised I would cancel the order. The person on the phone said would make some calls and get back to me. Within a few minutes, I received a call back stating they could deliver the flooring that afternoon (needed to be inside for 24-48 hours before installation) and install on Monday (before Thanksgiving) which was done. The workmen arrived promptly and did a very nice job.

By way of update January: The floor installation was beautiful but there are two small patches where the flooring (glue) didn't stick and are 'squeaking.' Early last week I stopped in and talked to someone in flooring who said they'd have installation get in touch with me, and that it would probably be a couple of days....As of this date, no contact. (1/28) I called back today and talked to someone again. After talking to the installation dept. I was told that I would get a call back in an hour or so. It is now 6:51 p.m. and NO RETURN CALL!

On the whole, I'm not pleased with the level of customer service. I will be installing this type of flooring in two additional rooms sometime in the next year or so. However, given this experience, I will shop for a small local company with better customer service.



FOLLOW UP 5/28/2014: Have developed some spots where the glue is not holding to vinyl below. Have called MULTIPLE times to get it fixed. Installer came out a few weeks ago and put glue under one spot. Problem is that it's like getting bubbles out of wallpaper...now there is an adjacent spot that is worse. I can't seem to get Lowes' attention as and quot;this is their busy timeand quot; and they are booked up on installations for awhile. I was told about two weeks ago, by one of the flooring staff at the local store that this problem has apparently been occurring recently with this type of floor/installation (Bruce engineered hardwood over vinyl). She told me that if they couldn't get it fixed, they'd have to replace it. When I spoke to her today and I brought that up, she told me that she thought I had been talking about a vinyl floor. (I hope she didn't get whiplash peddling backwards so fast.) In any case, still waiting for installation dept to get out here and get it handled. The floor is only six months old and I can't imagine what it will be like in a year... Stay tuned...

Didn't have everything I needed in stock. Customer service could improve some. Employees sometimes act like they have a monopoly on hardware, which I guess they do, as there is no other major chain hardware store in

the area.

I bought a freezerless refrigerator from Lowe's. The only point that
keeps them from getting all and quot;Asand quot; is the fact that they did not have any
of these in stock. I ordered online.
The two young men that delivered the appliance were nice, friendly, polite, professional. You
could NOT have asked for a better experience with these two men. I appreciate such behavior as you don't
always see this recently.

Lowe's took care of everything. They delivered and picked up the old water heater. The staff was fine. I would use them again in the future.

Lowe's is excellent. They will compare their appliance prices with other stores and then will match the lowest price if it is not theirs. They have delivered appliances and taken away the old appliances.

They made the arrangements and followed through as promised. We haven't had any problems with the workmanship. It worked out well for us.

I am very unhappy with the quality of the carpet. It looks like 5 year old carpet, and I've only had it for 8 months. I am going to submit a claim to have it replaced. I though the pricing was good at the time, because it included installation. I purchased a quality carpet, and a quality pad. The installers were excellent. They even have supervisors call to make sure you are satisfied. The carpet installers were here on time, and professional. I would use Lowes again.

I would recommend them. My overall experience with them was good.

I WILL BE BACK BECAUSE THERE IS NOT PLACE ELSE TO GO.