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Hanke Brothers

Founded 1977 • With Angi since October 2010

4.1

(37) Verified Reviews

Description

Additional fax - (501) 262-1686....

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Renewal by Andersen of Rapid City

5.0

(90) Verified Reviews

Renewal by Andersen of Rapid City

Renewal by Andersen of Rapid City is the full replacement line of Andersen windows. All of our windows are custom made and are made of Fibrex material. We do not do new construction, we only do replacement and our certified installers do all installation. We also have a full line of patio doors.

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Verified Reviews

A few reviews for this pro…

2.0

11/18/2014

He ran our credit information and said that we had been approved for a loan by two banks.Wwe later found out that this was not true. Mr Hanke was very pushy in trying to sell the windows. While at our home he told us all of his personal details but he failed to mention that his company had filed bankruptcy more than once and reopened under other names.  In my research I found others that were unsa...

DESCRIPTION OF WORK
My husband and I received an estimate in June/July of 2014 for window replacement. we received an estimate that was quite expensive. The estimate was for 6 to 7 thousand dollars. We received another estimate that was at least 3 thousand dollars cheaper and had a better reputation  

CATEGORY replacement windows

SERVICE PROVIDER RESPONSE

Hello (Removed Member Name), We appreciate you taking the time to write a review and provide feedback. We wish that we would have had the opportunity to work with you, but we respect your right as a consumer to select the contractor of your choice. Our estimates are fair and directly proportional to the parts and labor necessary for the job at hand. We bind ourselves to a high standard with our wo...
2.0

11/09/2014

We made it very clear that we have dogs (three) that are regarded as family members and that it was imperative that the dogs not be allowed to leave the yard. We have very good fencing and gates. We offered to pen the dogs while the work was done. The workers assured us we didn't have to pen the dogs and that we didn't need to do anything special regarding them. The first day of work one dog escap...

DESCRIPTION OF WORK
Installed siding on portions of our house that are not brick, which were the eaves, overhangs, and one small wall. Replaced gutters. Replaced windows with high efficiency windows.

CATEGORY gutter repair,roofing,siding,replacement windows

SERVICE PROVIDER RESPONSE

Dear [member name removed], We are deeply sorry and offer our apologies for all of the events that you described in your review. We strive to serve our customers at the highest level possible, and to hear accounts such as yours is both shocking and deeply upsetting to us. We greatly appreciate that you have taken the time to let us know about these incidences. We take reports from our customers ve...
1.0

09/29/2014

They completed the installation with the exception of the shutters which I only got installed after I filed a complaint with the Better Business Bureau.  Within one month of installation, one of the panels fell off and they had to come back to reinstall.  Because the company went bankrupt, my lifetime warranty is worthless.  Although they have told me on three separate occasions that they are unde...

DESCRIPTION OF WORK
Had home resided at total cost of $45,000, vs other quotes of roughly half that amount. Because I wanted quality work, I accepted a much higher bid with what I felt were better materials and with a lifetime warranty on the quality of the materials and installation. They completed the installation with the exception of the shutters which I only got installed after I filed a complaint with the Better Business Bureau.  Within one month of installation, one of the panels fell off and they had to come back to reinstall.  Because the company went bankrupt, my lifetime warranty is worthless.  Although they have told me on three separate occasions that they are under no legal obligation to honor the warranty, but they are doing so because it is "the right thing to do."  The moral positioning is hardest to swallow because 18 months ago I had yet another piece of siding fall off the house and with repeated calls to them I have not so much as had a return call--even thought they are committed to doing the "right thing."  I grossly overpaid for a service from a business that positions itself as high quality, professional, and ethical.

CATEGORY siding,replacement windows

SERVICE PROVIDER RESPONSE

Hello [Member name removed], We appreciate you taking the time to write a review; we take feedback from our customers very seriously. We were unaware of any further issues that needed to be addressed, but we are happy to send someone to fix the issue. Please give Jake a call at 1-800-264-1010, and he will get our service department on it right away. We appreciate you as a customer, and hope to hea...
4.0

08/25/2014

I chose another company due to price estimate.very nice and professional.

DESCRIPTION OF WORK
promptly came and did a thorough estimate

CATEGORY replacement windows

5.0

08/06/2014

They were wonderful to work with. Understood our budget and worked within it (it was so long ago, I don't remember the cost). Very professional- I would highly recommend

DESCRIPTION OF WORK
Installed gutters on our newly built home

CATEGORY gutter repair,replacement windows

Services Offered

Siding, Windows, Gutters, Bathrooms

Services Not Offered

NA

General Information
Free Estimates
Yes
Payment Options
American Express, Check, Discover, MasterCard, Visa
Emergency Service
No
Warranties
Yes