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Geek Squad - Best Buy

Computer Repair, TV Sales, Computer Sales,

About us

Local Expert Geek Squad Agents can fix your Appliance or TV regardless of where purchased. 90-day warranty along with professional, quick, and clean services. Check us out online, by phone, or at over 1,100 Best Buy stores.

Business highlights

31 years of experience

Services we offer

Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models.

Amenities

Eco Friendly Accreditations

Yes

Accepted Payment Methods

  • American Express
  • Financing Available
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
1.52 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
50%
1
50%

Filter reviews by service

Showing 1-2 of 2 reviews
William W.
May 2015
1.0
Computer Repair
$550
This service did not go well. The "problem" list is extensive. The most egregious problem was that the installer damaged a speaker and failed to acknowledge it, even after I returned twice complaining that it didn't sound right. Additionally, he failed to install a component of the speakers, claiming that he thought the factory installed components was the "new" system. Interestingly, he did not return the equipment he thought was already installed. It was in a drawer in his shop. After realizing that I could not trust the installer, I pulled his installation and found MANY indications of sloppy work. So much so that I redid the install myself. The installer did not test the system to ensure all parts were working, again, even after repeated trips back complaining about such. 
Lastly, after complaining about the service directly to the store manager, I've heard nothing back from them. I will file a BBB complaint and a complaint with my state's Consumer Protection Division of the Attorney General's Office. 
My advice would be to avoid using the Geek Squad services from the Hot Springs, Arkansas Best Buy. Actually, my advice would be to avoid the store all together.

Sandy F.
Sep 2013
2.0
Computer Repair
$400
The computer techs at Best Buy Hot Springs, AR lack about everything I enjoy in doing business with a company.  They were rude and not respectful at all.  They lacked professionalism and don't listen to what you say.  Will only do busy with this company because I have paid for the service in advance.  Computer still giving me problems after second time in shop.  This is driving me crazier than I already am.

Licensing

Bonded

Insured

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Geek Squad - Best Buy is currently rated 1.5 overall out of 5.

Geek Squad - Best Buy accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard

No, Geek Squad - Best Buy does not offer free project estimates.

Yes, Geek Squad - Best Buy offers eco-friendly accreditations.

No, Geek Squad - Best Buy does not offer a senior discount.

No, Geek Squad - Best Buy does not offer emergency services.

No, Geek Squad - Best Buy does not offer warranties.

Geek Squad - Best Buy offers the following services: Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models.