A S A P Gutter

The gutter leaks at the elbow joints, and one entire side slopes AWAY from the downspout and holds water. I called multiple times for someone to spend a few minutes looking at it. I was told by the owner's son I didn't know how gutter works, how fascia board works, and they would do nothing unless I paid him more money. He did not honor the guaranty. I then looked up the company (Hot Springs Roofing / ASAP Guttering) on the Better Business Bureau's website and was very disheartened to see they have rated the company with an F for multiple complaints identical to mine. I then called the owner, who berated me for not understanding how companies are run. I was extremely nice and asked him to simply send someone out to fix two minor problems before they turned into major problems. He hung up on me. I also paid them 125.00 to clean the gutters on my elderly neighbor's home. That, too, was done very poorly. They did two sides of the house, but didn't touch the far sides. I have filed a report with the BBB and have given up on them entirely. Finally, I felt I was told I didn't know what I was talking about by both men due to being female, however, I am also a career firefighter with a broad knowledge of how roofs and fascia board work. And I climbed to my roof myself, used a level to check the gutter, and insisted the gutter was sloping away from the downspout, holding four feet's length of water. The owner said it must be my fascia board (which he did not come out to even look after my complaint to his company) even after I told him the fascia was fine.