Graham Plumbing

Came in had a bad attitude right off the start, showed the repair guy EVERYTHING needing done. He did some work said it was all took care of and left. When the water for the new refrigerator was turned on it sprayed water everywhere.. and the toilet still had to be double flushed . Had them come back out to fix what they was to fix the FIRST time and they charged us again !!? when they ask the repairman he LIED!! Said he had no idea the toilet had an issue. ( I had witnesses that I told and showed him) his excuse for not fixing the spraying water was that he didn’t have a bucket to catch the water.. ??‍♀️ So he didn’t check for leaks!! Lazy LAZY workmanship Will NOT use or recommend Graham Plumbing on Wilburn Road Heber Springs !! Ever again !!!

My kitchen faucet has low pressure and squeals loudly. As it was a small issue, I didn't really shop around, and chose Graham Plumbing randomly. The plumber came out, fiddled in the kitchen for 15 minutes or so, then came to tell me that he had rebuilt the faucet and it was working correctly now. I was thrilled! He said IF it should have the same problem in the future, it would need to be replaced. I assumed "in the future" would be 6 months or more down the line. He didn't mention the replacement option until after he completed the rebuild, after all. I paid (over $100, which is a lot when you are broke) and he went on his way. About ten minutes after he left, I wanted to show mom that after years of squealing torture, the faucet was now fixed. I turned it on and.. it barely came out and squealed as loud as usual. I had just written a check for absolutely nothing. It was at the end of the business day on a Friday, so I decided to call on Monday to let them know what had happened. On Monday I called and explained to the lady in the office, Tracie, that the plumber came out, rebuilt the faucet, then it broke as soon as he left. She basically said "well what do you want us to do about it?" She started defensive, then got ugly, claiming I should have opted for a new faucet (I didn't know I needed one at the time), that the plumber needs to be paid for his time and the parts he used (yes, but he also needs to actually fix the problem), and she "guessed" she would call the plumber to find out what happened. You may have expected a, "I'm sorry to hear that!," or "Let me have the plumber give you a call to see if we can get this taken care of for you." You'd have been wrong. She isn't professional, can't figure out how to look up your appointment even by putting down the phone, and can't provide any customer service without being rude. I was stunned. I said, "Well now I understand the bad review I read." She laughed at me. I said something ugly and hung up (not proud of that). The plumber called me later in the day. He said he would not have rebuilt the faucet if he knew it wouldn't last, and would call the office and see what he is able to do about it. That's where we are now, 3 days later with no return phone call. I've been effectively ripped off. I donated to the company for maybe 20 minutes of a plumbers time in which nothing was fixed. Do your research, folks. Even for the small stuff. I'm spreading the word, and already received several great recommendations from friends and family in the area. Guess who they won't be using for their plumbing needs?

unknown

unknown

unknown

unknown

unknown

unknown

.

unknown

They're good people and care about what they do and the people they service. I would recommend them.

Water line is 800 feet. They used a technique where they ballooned the clog just like having an artery opened. I love this company. They have an after hours and weekend service

On time on budget easy to work with. Have used him before for a leak and he was great and very reasonable. During the shower redo we decided we wanted a bigger better hot water heater. He put it in 48 hours later.

I would NEVER EVER use this Lame a** loser EVER again! EVER!!!!!!

we've used graham several times, they do good work but a little pricy, on this ocassion they had to cut through two sptinkle lines that ran beside each other and when they put them back to geathe they flip flopped the lines and we didn't realizr it until several week later when we turned that zone on.

Fairly satisfied, will use again

Came out twice. At first I was going to replace toilet, then I decided my 35 year old marbelized tan toilet was too pretty and could not be replaced with anything except a plain bone colored one.